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Ironwood Communications

Ironwood Communications review: Rude installer / Mike #9182! 78

K
Author of the review
12:00 am EST
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I received installation of a directv mount and receiver on march the 5th 2007. The installer called at 9 am to say he would arrive @1100am then did not arrive until almost noon. I then showed him where we had our old system which we removed so the new one could be placed there my husband also already had cable run through to the house and michael (the installer) #9182 said: well I wish you would have talked to me about that first because i need a cable with two connections. So he then took the cable out and threw it on the ground outside where he left. It we also already had an electrical box and a plate cover on it. I unscrewed and removed the cover and i unscrewed the box from the wall where my husband had it placed but i did not remove it. I left it for mike to do when he removed it he broke it so when the job was finished he couldn't put it back the way it was and he was very rude about the wiring and installation. He said this job would have been a lot faster and easier if you hadn't tried to help i thought that was inappropriate for him to say he also said that we should have left the old equipment outside, because he could have used it now why would we pay to rent equipment we already own? When he was hooking up the cable he looked behind the entertainment center where we have other equipment and other wires and he sighed and shook his head like he didn't want to waste his time working around all of our equipment which i thought was also inappropriate and then when he was finished he left the box hanging out because he couldn't figure out how to get it back in. He then said he would leave it for my husband to fix because he couldn't do it because we messed it up for him again inappropriate. I feel that he was rude and arrogant the entire time he was in my home and i should not have to be treated that way by a representative of a company. I am paying good money every month for television.Very poor service!

Sincerely,
Kristen Chafa

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78 comments
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Stephanie
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Feb 12, 2008 12:00 am EST

Ironwood communications installer apparently came to my home, did not ring door bell, did not tag the home with paperwork that he had been there and did not leave a message on my home phone. I took off work and waited from 12-4. This Bozo came and never got out of his car. What are company protocols for if service technicians don't follow them? If I was on the phone I would have called right back and gotten the job completed. Ironwood then hung up on Direct TV in a three way call trying to figure out why the installer did not follow through with the job.

The next available date is one full week away, no apologies for their poor service. This company has no pride of ownership, apparently all employees need some serious re-training in human relations and servicing the public.

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Carl Schmidt
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Jan 13, 2008 12:00 am EST

Be aware, this company will not show up for your appointments! Also, Peter Giacalone who runs Ironwood (and 180 Connect) was VP of customer service at Direct TV at one time so, good luck getting anyone to address your concerns.

Valerie
Valerie
, US
Sep 18, 2008 9:47 am EDT

Well, let me start off with the fact that Ironwood called me and told me the tech would be here on Tue. @ 4 to install. I was here and he never showed. Not even a courtesy call to say he wasn't showing. I waited until 7 and then called DTV directly. They tried to get in touch with the dispatcher to find out where he was but they never picked. I was on the phone for an 1 1/2 hours. I have been calling every day to try and figure out what is going on. It is now more than a week later after my initial installation and I still have no DTV. I got a hold of Ironwood and they said that the reason why was because they didn't have the correct equipment and that she couldn't give me a new schedule date. Well, as pissed as I was I got DTV back on the phone only to find out that the real reason was because Ironwoods techs aren't trained to install the new dish and that they have to go through a month of training. Now I won't have my dish installed until sometime in October. So much for the NFL network. Ironwood, you suck ***!

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Lorri Smith
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Dec 28, 2007 12:00 am EST

This company is absolutely a nightmare and needs to be dropped by Direct Tv as one of there installers. First time they came out the installer did a horrible job. They did not install my system properly. I got Direct Tv for my husband as a Christmas present. The Quality Check Supervisor came out and took pictures of the horrible mess they left and we also took pictures for filing a lawsuit if we decide too. We did not sign the service work order when the installer came out. Their customer service department is notrotious! They put you on hold and then don't call back. The original installation took place on Dec. 19th and it took till the 28th for a supervisor to personally call me back after many hours of calling and complaining and back and forth between them and Direct Tv. Just a mess. They said they would come out and reinstall the equipment by fixing the mess but we will see.

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Barton Russon
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Jan 28, 2008 12:00 am EST

Ironwood has such horrible service just in trying to set an appointment I can just imagine what kind of workmanship their installers have, this is why I prewired the coax run myself to keep them out of my house as much as possible. Ironwood employees will lie to you to cover themselves, will not listen to any requests you make in terms of appointments time. The real problem lies with Directv who continues to use these incompetents even though a quick google search make it very apparent that Ironwood Communications is fought with trouble.

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DanD77
, US
Jan 28, 2010 7:30 am EST

I signed up to recieve 4 reciever boxes for my house and the installer only installed 3 and said my exsisting cable was too old to send signal. So instead of running new line he told me i had to do it and call when it was done and they would come back and install my fourth box. Now that i have remodeled my basement i called direct tv and they are tryin to charge me $80 for a new install even though i was suppose to have this box anyways. Now im tryin to get ahold of you the installer.

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Rob McKnight
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Nov 06, 2007 12:00 am EST

Ironwood is a joke. I ordered Directv 3 weeks ago before moving in my new home. This is how it all went down...

11/2/07

Original installation scheduled for between 1 and 5 pm. At 4:55pm, they called me stating that they didn't have a receiver and couldn't install. Please reschedule. I called directv who patched in ironwood. Everyone is sorry sorry sorry. I state that this is unacceptable (5 minutes before they can't make and they call) and ask for re-installation. Note that I took the afternoon off to wait for the installation. They state that someone will be there between 8 am and 12 on Sunday.

11/4/07

No one shows up between 8 and 12. My wife spends 45 minutes on the phone trying to talk to someone and they claim they don't know why the installer didn't show up and that a supervisor will call back in 10 minutes. One hour later they call back and tell me that they don't know what has happened and that someone will call back AGAIN. No call back on Sunday night.

11/5/07

After being on hold for 45 minutes, I reach a supervisor named John who reviews the account, can't really explain anything, can't really defend the company and doesn't do much. He puts me on hold for 10 minutes and then explains that someone will be over in the afternoon. I leave work to go home and at 5 o'clock I am left with...that's right, nothing.

I call Directv and explain that there is no choice but to cancel the subscription. This is unacceptable. Again, nothing but apologies from Directv. The woman at Directv gives me the number for ironwood. I call them and they tell me they now have 2 customer systems and can I call them back on the same line and press 3 instead of 2 to get to the other system. What!?! I call back and get to someone who reads my account and says "Sir - are you aware that this account was cancelled?". I begin to explain to no avail.

In the end, Directv lost a customer because of their subcontractors and they didn't really seem to care about it. Ironwood didn't really seem to care about anything...I talked to 4 different people at the company and no one could tell me what was going on.

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Andrew Brischke
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Apr 24, 2008 4:02 pm EDT

I'll start off with the phone call I recieved about half an hour before the installer was supposed to show up. After taking the day off work for the installation, I think I was well in my right to be a little upset. This is not to mention the window of 5 hours that they say they will be arriving in.

As soon as I get this call of cancellation (filled with empty apologies and "I understand your frustrations") and to reschedule (once again having to take another day off work) they get the installation date incorrect. So I called them again to inform them of there mistake and they reschedule for the correct day.

Apparently it got lost in their line of communication and recieved an email once again for the incorrect date. So getting a little more "frustrated" I call them to change the date once again. After receiving an email again giving me the information for the wrong day I took a different approach. This time I called directtv's main company and they transferred me over. Having given the parent company all of my information and them having no trouble pulling up my account they tranferred me to ironwood communications.

The lady that I talked to not only couldn't pull up my information from my provided phone number, everything I told her she seemed to get wrong-multiple times. First I told her Friday in the afternoon block, she interpreted as Saturday morning. I told her Friday afternoon, she called dispatch with Friday morning, I told her Friday afternoon, and she finally got it right. I also requested to talk to a manager and was denied this request.

As I am pretty persistant and was fairly sure that talking to a manager would not be that difficult I called them again, for I very rarely am ever denied the right to talk to a manager. This time I was easily transferred to a supervisor-Hooray I knew it would work. She once again flowered me with empty "apologies, understanding of frustrations, and sorry for your inconviences." As I asked her three different times how easy it was for her to take time off work (as I was taking two off for the installation I figured this was a fair question) she couldn't give me an answer. In fact I don't even think she was listening as I could hear little fingers pounding away on a keyboard. She then told me that my phone was cutting out. Mind you I was calling from Willcox-however it was from the county building's land line and I have never had a problem with this line.

As for alternate numbers, I do have one. At work. A place I will not be because I will once again be sitting on my coach at home longing for more than two channels to watch.

Lastly, I just received a call from their automated system. And once again the time and date are wrong-Surpise! I called them again and they did inform me there was a note that they will be there at the proper time.

I hope so.

Thanks for being so helpful Ironwood Communications!

Andrew

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Scott Widner
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Feb 02, 2008 12:00 am EST

Towards the end of January 2008, my wife and I had Direct TV out to conduct a service call because our reception was going on our television. They sent out someone from Ironwood Communications, they subcontract to Direct TV. The gentleman came out to fix a reception issue and proceeded to change all of the cables on the back of our unit, including our video cables and our surround sound cables. When he left, which he did without leaving us any paperwork, the only thing that worked was our television. He messed up the audio visual equipment to the point that I had no idea how to fix it. I called to make a second service call. They came out a week later and only fixed a portion of the issue. I was able to fix the surround sound, so I have that working now, but I still do not have my video players connected the right way. I have called for a third service call. It was supposed to be for Saturday, Feb. 2, 2008. The company showed up on Friday while I was at work. I received a phone call at work that they were here and ready to do the service we requested. Since I wasn't able to have this done, they have now pushed it back another week before they can get this fixed. I asked why they couldn't come out on Saturday as Direct TV originally assigned, and they said they were too busy with the Super Bowl to get someone to come out. This sounds like only new customers paying them money are important to them. This company is a direct reflection on Driect TV and both companies have been less than satisfactory. As soon as I can get the Verizon Fios TV, we will be dumping both of these sorry companies.

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Travis
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Sep 03, 2007 12:00 am EDT

I really wanted the NFL package, scheduled an installation with DirecTv who contracts out to Ironwood. The first try I was rescheduled three times and ended up just canceling the install. A few weeks later I signed up with Qwest, and again ordered DirecTV service. After two reschedules I actually got a living human being at my front door (he was almost an hour later). He walked out to my patio took one look with his signal tester, said there is nothing he can do for me and left. Now I was really angry, called Ironwood they said they would send a different technician on Monday (labor day) for a second opinion and install. Scheduled appt time of 8 - 12, at 1230 called Ironwood directly, technician decided not to show up to work, so I needed to be rescheduled again! I told them that either it happened that day or I was canceling yet again! Spoke with supervisor who said there was no one to do the install. Canceled again!

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anonymous
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Nov 10, 2007 12:00 am EST

Ironwood is the outsourced repair arm of DirecTV. On October 19th, Kai, a serviceman from Ironwood trashed my home by leaving 5 separate messes he made. He borrowed my ladder and left it the last place he used it. He left his powerdrill on a 1960's Grundig stereo. He installed a new dish on the roof without removing the old one and I mean he installed a new dish, left the old bracket attached to the roof, and then left the old dish on my roof instead of removing the trash! Ironwood took 19 days to respond to my complaint. They are ###, DirecTV is ###.

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T HICKMAN
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Feb 07, 2008 12:00 am EST

We had HD installed for our Direct TV. Installer Edgar #8733 did the installing. He was on time, did a wonderful job and could not have been more pleasant. I have called Ironwood twice since then asking to speak with a supervisor to that I can let them know what a great job Edgar did and how pleased we were with him. The "Call Center" can not put me through to the supervisor and says that they are sending E-mails requesting that a supervisor call us. We have yet to get a call. From the looks of the complaints, they must think that I am just another unhappy customer. It's unfortunate that Edgar will not get to hear from his supervisor that he did a good job. Shame on management!

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jpotts
Beaverton, US
Mar 24, 2009 1:10 pm EDT

Installer placed satellite dish on wrong area of building after being told it could not be on the roof. They came back and moved it but it cost me $375.00 to repair roof. I asked for reimbursment and received no response from company. They do not respond to complaints nor insure their work. Direct TV should find another company to place their dish as I believe this impacts them as well.

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wes
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Sep 04, 2008 2:13 pm EDT

Ironwood Communications run run run do not let them hook your directv up they steal money from you and charge you for ### you should not be charged for watch out for them THEY STOLE A DISH NETWORK DISH OFF MY HOME WHEN INSTALLING DIRECTV AND CHARGED 85.00 FOR INSTALL WHEN IT IS TO BE FREE THEY SHOULD BE SHUT DOWN DIRECTV IS GOOD BUT DON'T LET ronwood Communications INSTALL YOU CABLE!

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George Navarro
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Dec 28, 2007 12:00 am EST

After two attempts and 2 days of waiting for an installer. They never even had the courtesy of calling to informs us they would not be showing up. As a result, we canceled the order for two systems from Direct TV and will use another competitor.

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Tim
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Sep 15, 2008 7:50 pm EDT

I have been waiting for 4 hours and they gave me an E.T.A. of 7pm at 8pm...what a joke...
I would like to talk with an American when I call a American company, not a person overseas.
This installation company( And I use that term loosley) for Direct TV should be fired!

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Andrew Brischke
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Apr 24, 2008 4:04 pm EDT

Excuse the spelling on the previous complaint-I didn't proofread.

Andrew

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Sat Guy
mod, US
Jan 04, 2011 3:08 am EST

Working piece work will screw you in the long run, technicians. I used to work for DTV, 8 years. Now I work for Dish as an in house tech. I work four tens, yes, by the hour. You do not start installs after 6 pm here. You receive bonuses for hard work. I made more money at DTV. however I was never home with my family. You can actually have a life. Customer service sucks sometimes. Any body can slam a dish and run cables on a house. You have to be able to work with poeple, Period.

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ARCHANGEL554
Victorville, US
Dec 02, 2009 4:44 am EST

I "was" installer for Ironwood CA Hesperia in 2007, I aggree with both sides! People dont pay rent or own houses so installers can screw them up! Ive had supervisers tell me to install a dish on a house a certin way that i didnt know how, and told me to try anyway! I asked if any supervisor could come out and show me but they replied that they where busy! so i was pulled from the job, "made no money" I was at another house that needed to do a wall fish, i have never done one asked a superviser to come same thing he was too busy. Alot of installers dont know what they are doing! they all learn by being in the field as they go! and are paid crap and some of it a even done free! i was getting paid 14 bucks for a service call...not bad if you can figure it out in 1 hour thats 14 bucks an hour... if it takes you 2 hours 7.00 and then 3 hours...well you get it. I cant say ive never messed up but i can say ive done alot of great installs but they took me forever to do witch means i lost money for doing the right thing! The supervisors didnt like me either so they gave me ### routes! unless you are there friend! we where paid ###! im so glad im out of the business! there is so much i could tell you all! I GOT TIRED OF NOT BEING TREATED FAIR I STARTED TO SEE ABOUT MAKING THE IRONWOOD IN HESPERIA CA A UNION AND THAT JUST HELP ME GET FIRED! IF INSTALLERS GOT PAID BY THE HOUR THERE WOULD BE GREAT INSTALLS. NEED TO HEAR MORE E MAIL ME AT ARCHANGEL554@HOTMAIL.COM... IRONWOOD SUCKS!

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crapola
Everett, US
Jul 01, 2009 5:13 am EDT

The installer stood on my garbage can to install the wires, then when the garbage can broke, he threw it over the fence into my neighbor's yard. Then he didn't lock the gate and my Basset Hound escaped and now she's gone! Direct TV said I could file a damage claim for the garbage can, but they don't have any process for a missing dog! Who cares about a $5 garbage can when my dog is gone?!

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teh hacker smacker
Las Vegas, US
May 05, 2009 10:30 am EDT

I understand what both sides go through, and believe mutual compromise is necessary. as a cable installer I never expected to see some of the craziest, and messiest people in my life, but it comes with the job, SO DEAL WITH IT INSTALLERS! Ditching a job just costs you money and gets you fired in the end.
sueing your customers for falling off a roof? come on, if your stupid enough to attempt a request that looks too dangerous, you need to fall a couple more times, so you can retire to a coma.
oh lastly, if a customer continuously feels like telling you how to do things, just get them into a conversation where you can prove them wrong and point out that YOU are doing the install, no one else. no hard feelings. just business.

As for you customers, understand that we are not movers and you should show some courtesy and move any obstructions from the area of the install, that is if you value those particular possessions, im surprised this company reimburses people for broken valuables.
I personally love dogs, but if one bites me, im going to go ape ###, so just lock em up anyway.
and the ROFL of the day goes to customers that don't read/hear directions and mess up the install after we have leave, then call the next day saying it never worked. whats that ###? if you mess it up, drop your ego and admit it. that way when we come back we arent angry that we got [censor]ed at, and fix it for you instead of cutting your signal by half for a couple years.

regards to both sides of the battle.

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Satguy
Altoona, US
Feb 06, 2009 12:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with what every installer has said. Being an installer myself ( independent), There are just some uncalled for complaints i have heard from customers. Or uncalled for requests. I can mount it on the front corner of your house, which saves me cable and time, but you being the vain ### your are, want it in the back, where i have to waste 100 more feet of cable, and waste more supplies, just because your neighbors won't see it. Or you won't see it. My words for you are, KEEP CABLE. Don't want it on the roof? Keep Cable, or spend money to get it put on a pole. I mean Jesus Christ, nothing is free, so stop asking.

No i can't leave you EXTRA cable, as there wasn't any, No i can't leave you a few barrels, go buy your own, you lazy cheap ###. No i can't come back at a later date and connect your new tv... That is what the Geek Squad or FireDog is there for. If you can't remember how to work your new product, that is why i left you the manual out. And no, i am not there to hear about why you want Direct TV, or hear about your god damn problems, I have enough of my own.

On a funny side, if you want a good or better then expected install, have your wife home during the install, and have her show a little cleavage, or a good thong shot. which is preferred. LMAO.

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John Esrey
Jacksonville, US
Jan 26, 2009 6:13 pm EST

ironwood does suck they lie they do not do what they say they will do my service was suppose to be hook up today but they say ther were too many trees blocking the signal but yet a house across the street and 2 houses down have satelites too ann treesare in front of them too the installer tried to argue with me their were several areas that it could 'v been places . very dissatified

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fred
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Oct 07, 2008 2:54 pm EDT

basic installations are free. custom labor like wallfishing or haveing to burry a line etc. theses things are chargeable because directv doesnt not pay contractor for these services... customer must pay these amd then see if directv will take it off your bill. We dont work for free!

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Jeff
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Oct 07, 2008 12:05 pm EDT

I recently moved and had Ironwood out to do the work. The installer was nice and showed up on time. After the install I had trouble with the DVR continually resetting itself so I called Directv to get some help. Tech support was a pain. After 3 calls over 4 days I finally convinced them that it was a receiver problem. I lost all of the olympics programming I had saved. Not happy with directv. the Ironwood techs were good. Directv support really does suck.

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S. Hurtado
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Oct 05, 2008 1:14 pm EDT

Ironwood Communications is a criminal operation.

Yesterday after waiting 3 weeks for an appointment to upgrade to DVR the installer from Ironwood Communications shows up and states he is unable to install the 2nd line for the DVR as he does not have the correct drill bit. What a loser. Anyway he states he will come back with the correct drill bit and I will not have to go through Direct TV. He installs the DVR puts the batteries in the remote and leaves no explanation as how to use the DVR nothing. While getting into his Direct TV Van he states call Direct TV to set up an install for the 2nd line, totally contradicting his previous statement. I figured fine I'll go through Direct TV.
However, I had not noticed he took our old receiver (my property), our new remote that goes to the new DVR (also my property). I call Direct TV and of course they act as though it is no big deal and that this is business as usual I called Ironwood Communications and they act as though they cannot even contact the installer. It has been more then 24 hours no call back from Ironwood. So I called and reported the receiver and equipment as stolen.
But, what freaks me out is they want us as paying customers to allow these crooks to come into our homes. I have children next time I will watch their every move. If it offends them and they think I don't trust them too bad I don't trust cooks working for an organization that condones theft.

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Josh
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Sep 28, 2008 9:00 pm EDT

sometimes installers run a little late because we run into unexpected things. probably only about 15% of installations are began by the time the installer was expecting to start it. and you also have to keep in mind direct tv tells us what connectors we can use and we absolutely have to use them. as well as a particular type of cable. and switch. and tools. and basically everything you can imagine. so sometimes when a customers house is pre wired we still cant use it cause they aren't direct tv approved. and also we aren't supposed to move any furniture, including tvs... because of people like that entertainment center guy. you people are way too uptight. give us some slack.

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Steve
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Sep 22, 2008 7:19 pm EDT

### you ###! Do you know what kind of work it takes to do installs in customers houses? These techs are getting slaved into working 6 (almost 7!) days a week to provide arrogant ### like you some damn T.V.! It his hard enough when customers are always talking to us, it's even worse when they LIE about us not showing up/not even getting out of our trucks. I've been doing this for 6 years now, and I'm sick and tired of people like you who think they are so much better than us because all we do is install a T.V. service. The tech most likely was there, and you were probably asleep or just not paying attention. I've had it happen multiple times, in which the cust was always wrong. Don't blame other people for your mistakes because you weren't home and you want to act like you were just to get something free from DirecTV. Take that dish and shove it where the sun don't shine!

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karen
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Aug 19, 2008 4:33 pm EDT

Ironwood and DirectTV have been awful to deal with. First Ironwood does not show up when I took a day off work then reschedule through Direct TV and the second time no appointment was scheduled with Ironwood and they are not available for another week. This means a month without television, missing the Olympics. I left my dish at last house and wish I had brought it with me and installed myself. What a nightmare! DirectTV get rid of Ironwood.

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jake
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Jul 29, 2008 8:53 pm EDT

If you don't like um switch, its not that hard to make a phone call! To me they are the best company i have encountered.

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dave
Peterborough, CA
Jul 29, 2008 8:48 pm EDT

Quit ###, you have not a clue what they have to deal with everyday, some good...others like you lets just say that

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dynomike
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Jul 26, 2008 8:09 pm EDT

also if you [censored]s dont want to pay for a wallfish, the get your home prewired ###.

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dynomike
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Jul 26, 2008 8:00 pm EDT

this job would be alright if it werent for the customers.

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Satisfied
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Jul 25, 2008 1:20 pm EDT

Ironwood techs are some of the best in the country. Every one that I have ever dealt with has been incredibly knowledgeable, punctual and professional. I simply let them know what I needed done, and they took care of it. They even fished the second line for my DVR and only charged me 50 dollars! They are an absolute pleasure to deal with, and to the people who have had bad experiences, believe me, you are the exception and not the rule. Thanks Ironwood techs! You guys are awesome!

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Rob
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Jun 18, 2008 9:05 pm EDT

I have to say I do feel bad for the customers! Unfortunately there are people who think the world owes them a living and they have no pride in what they do. Its not just ironwood it is everywhere. I have been with ironwood for 4 years now and its been a hard road. I feel its the most important aspect of the job to take care of the customer! I am honestly sick of other techs and other company's doing these installs and doing them poorly. I am the guy who cleans up these messes and you would not believe what I've seen! I can not stand rolling up to a house and seeing wire all over and dealing with a install that would not last a month!
I feel we need to treat all these homes like it was our own! That is number one no matter what the circumstance. Ironwood has improved vastly in the last 2 years. We now have a training program that will last a month, and the techs are getting better. Unfortunately there are a few that slip through the cracks and go out there and do bad installs . These folks do not last long in the field, but some customers get messed over in the process.
I will continue doing my job to the standards anyone expects and again I am sorry to all of you. Please feel free to contact me anytime with any questions you might have. I do love and care about my job and I take pride in serving my customers or any Directv customer.
Thank You For Your Time, Rob iwco028284 cableguy77co@yahoo.com

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Owen
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Jun 13, 2008 2:22 pm EDT

This company is a JOKE, except it's not funny when you're the one getting screwed by them! I had a new mover install for direct TV scheduled for this past Tues. When I hadn't received a confirmation call by Monday, I called direct TV. The rep looked up my account and said, "yes we have you down for...wait a minute, it looks like the installers (IRONWOOD) cancelled. NO ONE EVEN CALLED TO TELL ME! Sooo, I was scheduled gain for three days later (today) since we're moving in on Sunday. Well my wife goes to the new house to wait at 8 after packing up my four month old twins. At 10 she receives a call from the tech who says they're not coming, they overbooked the day, we have to reschedule and was basically like too bad! Called DTV and they gave me #'s for them. No answers, you can't even leave a message with the local office and three different peolple from corporate 800# said I'd be getting a call from the tech...STILL WAITING...! I'm going to have to try a local installer and see what can be done, otherwise NO TV for the next week for me! I told DTV that it's ridiculous for a company like them to be associated with such an inconsiderate, apthetic, rude business. If not for the NFL package I would get rid of DTV, but I'm a sports junkie, what can I say. IRONWOOD SUCKS BEYOIND BELIEF AND APPARENTLY MY STORY ISN'T UNIQUE! Everyone should complain to DTV...I did..LOUDLY!

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George Bush
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Jun 09, 2008 3:47 pm EDT

Well after 2 tries with Ironwood-Directv I give up. I had an appointment set for Saturday Noon - 5pm. At 2:30pm the installer called and said he wouldn't be able to make it till 6:30pm as he was across town. I said ok I will be here. At 6:50pm I looked up the callerID and called the installer on his cell phone to make sure he wasn't lost and he said he's on his way that his GPS is estimating 7minutes. I say Great! I'm still here let's get it done. An hour later I call him again and he says that my appointment was rescheduled, that he tried to call me but no answer. I inform him of this new technology called callerID and informed him that he did not call me & I did not reschedule the appointment. He said there is nothing he can do once the appointment is rescheduled. I told him to stop rescheduling appointments he can't make without talking to the customer. So the appointment was set for Monday Noon-5pm, the only reason I know that is because I called Directv, however the installer showed up at 11am and no one was home I got home at Noon to find a voice mail message from IronWood. I called IronWood and all they can do is reschedule for another date. It is apparent that Ironwood doesn't care about the DirecTv customer.

So today I canceled my DireTV order & hopefully IronWood is not the installer for DISH.

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GG
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May 21, 2008 6:15 pm EDT

im an installer here in pittsburgh, pa i agree with most of the tech comments listed here if a cust knows that we are comming CLEAN YOU HOUSE AND PUT THE DOGS AWAY AND CLLEAN THERE MESS UP!

nothing worse than kneeing down on the carpet and urine or doodoo on your pants.
also basic installation means BASIC...we as techs do alot more out there than we should we should be charging you when you want EXTRA CABLE EXTRA EXTRA EXTRA, run cables through rafters (thats custom)through all those holes and drop panels.were not movers so move your furniture...
and yes if you have an appointment between 4-8pm, be there at 4
not 730 and try to get me to roll back.
i start my day at 730am

and i have a family..too
also one last note ... you CUSTOMERS TIP YOUR HAIRDRESSERS, CADDYS, WAITRESS`S, WAITERS, PIZZA GUYS, AUTO MECHNICS, , ECT...
YOU GET MY POINT...

(TIP) THE TECHNICIAN DRILLING HOLES THROUGH YOUR $$$100, 000 ECT HOUSE, ROOF, HOUSE .ECT

YOU MAY SEE AN IMPROVEMENT OR EVEN BETTER SERVICE

LIKE WHEN YOU TIP THE BARTENDER BEFORE YOU START TO DRINK, , , , , HELL TAKE CARE OF YOU..ALL NIGHT

PS.ITS A HARD JOB AND WE OWN OUR TOOLS SO PLEASE DONT ASUME WERE GOING TO USE OUR TOOLS WE BUY TO WORK ON YOUR HOUSE IN THE POORING RAIN...
ONE QUESTION
WHAT WOULD YOU DO?

THE

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Tony
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May 20, 2008 7:42 pm EDT

They were supposed to show up today between 8am to Noon, but never showed up so I left for work, losing a 1/2 day. I got home and found a door tag that says "Sorry we missed you...blah blah blah", so I called to find out why they never showed up and the woman said: "We have to reschedule because you weren't home." I told her that this was a lie, because I was there the whole time, and she said "The installer was there at 10:51am, and we have a description of your house to show that we were there." So I said to her: "That a big fat lie, because I waited until noon, and no one showed up, and whoever finally did come obviously came after Noon." She repeated her story, so I told her that I was going to call Verizon to complain - and cancel - my DirecTv because of them. And, yes I did cancel tonite and signed up for FIOS. Ironwood is just another sorry example of a company that could care less about anyone, and not hesitate to lie about their lousy service.

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Mark Loise
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May 20, 2008 11:14 am EDT

LEARN TO USE YOUR EQUIPMENT YOU IDIOT