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Beware the exhorbitant fees charged for retrieval, permanent withdrawal, etc. when you want to terminate your contract with them. Also, if you miss the limited window of opportunity, your contract will be automatically extended. Not worth the hassle. Store your files locally.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are trying to do the same thing to me now!
Another alternative (actually more secure and less expensive) is Datacastle. They are PC focused and provide some unique capabilities with regard to data deduplication, key management, and transparency.
According to the website (www.datacastlecorp.com), they seem to be B2B focused and not a consumer product as they make a big deal about being centrally managed, automated, etc. Gartner gave them good props in their recent 2009 hype cycle report...