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The good, the bad, and the ugly - discover what customers are saying about Iron GYM

Welcome to our customer reviews and complaints page for Iron GYM. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Iron GYM.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Iron GYM's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Iron GYM, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Iron GYM. Your feedback is an important part of our community and will help others make informed decisions.

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1:02 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Iron GYM Didn't recieve ab straps

I bought the iron Gym at our local store on Feb. 14th. I then realized that I needed to send in the order form for the straps and pay S&H charges. I also ordered the wall chart that was available. I paid a total of $15.97 and as of today still have not recieved the straps in the mail. I used my cc# to pay for them becasue I thought that it would be quicker. can you please tell me where they are or just send them to me. i was hoping that I would be able to give them to my son w/the Iron Gym on his Birthday which is in less than 2 weeks. I have not seen that I was billed for them yet but thought that I should have seen something by now.

Thank you.
Deborah Sandoval

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Jones
Aberdeen, US
Mar 16, 2009 11:16 am EDT

I also didn't get my ab straps or a paper to send for them. My son loves the iron gym but keeps asking about the ab straps so I am trying to find out how I can get them

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4:34 pm EST
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Iron GYM Have not received product yet

I've been waiting now since December 11th for the Iron Gym to arrive. I paid an additional fee to have it delivered quicker. It is now January 8th and I have yet to see a delivery but my credit card has been charged the fee (which fee was more than stated on their website). I'm very dissatisfied. You can't even get someone to return a phone call or an email. I don't know if this company even exists anymore! Don't buy it from them directly. They have this product at Walgreens and Walmart.

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gastonth1
Grand Rapids, US
Jun 10, 2009 6:21 pm EDT

They cash the check with the promise of free ab straps, just pay the 7.99 shipping and handeling, they cash the check may 13 it's june!

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Jewelz_310
Philadelphia, US
Jan 23, 2009 8:33 pm EST

I ORDERED THE IRON GYM BACK IN OCTOBER, 08...FINALLY RECEIVED IT IN JANUARY, HOWEVER THEY JUST SENT ME ANOTHER ONE. I ONLY ORDERED 1...THEY CHARGED MY CREDIT CARD AGAIN...I'M CONTACTING THE BETTER BUSINESS BUREAU. MAY I SUGGEST YOU ALL FOLLOW SUIT. GOOD LUCK!

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tazslittlegirl
Woburn, US
Dec 30, 2008 5:42 pm EST

have yet to recieve product odered 6 weeks before x-mas still no iron gym and it was a gift and now x-mas is long over wesley raines 980 main st #14
woburn, mass 01801
[protected]

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barbara smith
1525 kimmell road, US
Dec 29, 2008 4:10 pm EST

I ordered this product on November 22, 2008 for my son for Christmas, had it shipped to his address in WA, he has yet to get this iron gym. The amount of $79.98 has already been deducted from my account. I would appreciate some answers.

Thank you
Barbara Smith
[protected]

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TUMaine
, US
Jan 10, 2012 5:30 pm EST

My order of Ab Straps was never received. They had no problem charging my credit card $7.99. Seems like their business strategy is hope most people will forget about it. Do not deal with this company!

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12:59 pm EST
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Iron GYM Rush processing fee

Iron Gym shipping fee is a scam; especially the "Rush Processing" fee.
I ordered on the 8th of Dec. suppose to have left on 10th. I thought I was paying for rush delivery but they flip floped when I called to see why I had not received the item. today is the 20th of Dec. and I still haven't received the order. I t was a xmas gift. The shipping fee of 27.98 was to have included rush processing but rush processing means "rushing the item out of the warehouse not rush delivery. They did offer to refund the rush processing part of the shipping charge. But why charge for it in the first place? If you get it out the warehouse faster, shouldn't it be shipped faster? Plus, all you get are crazy explanations from customer service. They sent me to "irongymorderstatus.com" and it a site that is a work in process. The site is indeed a scam. It doesnot help with any order status. I quess I'll receive my gift in jan.09

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DEW
, US
Dec 24, 2008 12:49 pm EST

I ordered the Iron Gym back on Nov.11th. they put the wrong address on the order. Even though they have my phone number no one has tried to contact me. I have even tried calling their customer dervice number and I continue to hear a message saying they are to busy to answer because of the amount of calls coming in and then the call ends.
It is now Dec.24th. and I have yet to hear from anyone.

DEW

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Extremely Dissatisfied
Los Angeles, US
Dec 22, 2008 12:54 pm EST

I refused delivery of this item - the post office returned it to the company. I epected to see a refund on the credit card statment, but I saw was an additional charge for the item! I still have been unable to speak with someone directly in customer service to refund both charges on my account. Especially since I DON'T have the product! This is too much! Signed EXTREMELY DISSATISFIED!

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kitsuhiko
Las Vegas, US
Mar 17, 2009 5:55 pm EDT

lol. your fault for refusing delivery...why would you order it then do that? lame...

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sue
, US
Feb 04, 2009 4:47 pm EST

does anyone know the phone number to customer service of iron gym. wondering where my order is...

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S
4:51 pm EST

Iron GYM Unauthorized charge

I ordered the iron gym but was also charged for push up equipment. Customer service was terrible, after 3 phone calls, inlcuding one to corporate, still have not received a credit to my credit card.

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Ryan
Austin, US
May 21, 2009 6:10 pm EDT

I also received a concussion when it slipped out, I woke up in the hospital and had head trauma for weeks. I have insurance and the bills i received are exceeding $3000.

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VAGirl
, US
Apr 14, 2009 5:16 pm EDT

How did you get the corporate number and do you have it to pass along? I was injured when it fell out of the door frame onto my head which sent me to the hospital with a laceration to the head and severe concussion. I called the CS rep and she would not give me any information on the Corporate office and I have been very unsucessful at finding it on the internet.

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janet
,
Dec 04, 2008 1:28 pm EST

I have done the same waiting on the order I told i did not want. They charged me with 5 items over 300.00 to my card. They sent on the 26 of Nov. but sent me e-mail on the 29 of Nov. witch they are closed on that day. So now i have to send all 6 boxes back to get my money back.

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