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Iranian Hospital - Dubai
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Iranian Hospital - Dubai
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1.4 18 Reviews

Iranian Hospital - Dubai Complaints Summary

2 Resolved
16 Unresolved
Our verdict: With Iranian Hospital - Dubai's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Iranian Hospital - Dubai reviews & complaints 18

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Newest Iranian Hospital - Dubai reviews & complaints

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4:22 am EDT
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Iranian Hospital - Dubai - Emergency room

I came yesterday to Iranian hospital i had sever symptoms of flu and coughing, The doctor advised me to take some serum and vitamins to boost my immune system. I went to ambolatory rooms i gived the medications to a nurse called Aisha first of all she didn’t change her gloves the same gloves she was using for the previous patient she used with me because...

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2:32 am EDT
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Iranian Hospital - Dubai Doctor's irresponsibility

March 25, 2023 12:00pm,

I had a consultation with Dr. Ali Rahjou and he indicates to my medical I have to come back after medication to check if MRI will be needed, which last only for a week, and I told him ill be needing a police report so I have to come back for his sign so I can file the case and he said ok no problem, but when I call for appointment that ill come back for follow-up check, the nurses and customer service saying he is on leave and don't know when to come back. He even didn't make any referral to another doctor so I can continue my medication. I'm now suffering for this too much pain in my cervical spine for a month. It is actually 1 month on April 22, 2023

Desired outcome: Please give me any referal, or refund all i paid so i can go to other doctor.. i dont want to die because of their irresponsible attitudes. Doctors should posses truth promises to their job for saving lives of people.

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Update by Yhanz14 Smith
May 06, 2023 4:49 pm EDT

I need further response. What i am feeling right now isn't a joke. This is serious suffering that is happening to me. I need justice for this i just need doctor's sign and so i can continue all my medical please. I need MRI as that doctor said but it is 1month now more than a month im suffering that my medication had to stop because of irresponsibility . Even a referal that have need to leave to other doctor is not there. How will i get better if you are all just playing.. this is serious as its my life at risk here. I dont wanna die. This is sensitive area wherein i. Am feeling this pain until now. Pls understand me😭😭😭this is serious

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Customer Service Iranian Hospital
Dubai, AE
May 02, 2023 9:27 am EDT

Have a good idea , Hope everything is good with you

This is from the customer service team,

We apologize for the unpleasant experience you had experience using Iranian Hospital services and ensure you that all efforts will be made to improve the quality of services provided . we would be grateful if you could kindly share your unique ( MRN Number , Personal Details along with Phone number ) using this email (CustomerServcie@ihd.ae) will call you to follow up on your complaint and so that we can investigate the incident and get back to you Asap .

I'm sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can.If there is anything that we can do to improve your experience, please do not hesitate to let us know.

Kind Regards

Customer Service Team

IRANIAN HOSPITAL

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9:05 am EST

Iranian Hospital - Dubai Obygayni ladi attendant

I'm writing this message to raise a concern about the assistant to Dr Maxim Etemadi who misbehaved with us. I brought my wife for emergency and went to the reception on the third floor. I paid for the consultation and the lady at the reception informed us to go to the left side which is Dr Mahim's cabin. I by mistake opened the door as my wife was having pain and I thought that it's our turn. An assistant to the doctor came and started shouting at us for opening the door. She treated us badly. This is not the service we have ever expected from a prestigious hospital.

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Iranian Hospital Dubai
Iranian Hospital Dubai
Dubai, AE
Mar 14, 2022 1:55 am EDT
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With almost half a century of experience in the business, no one understands healthcare better than we do. Our vision is to be at the forefront of healthcare delivery, and at the heart of this vision is our skilled multicultural healthcare experts working in interdisciplinary teams and employing evidence-based best practices. Today, Iranian hospital Dubai offers a state-of-the-art facility with 220 acute inpatient beds and over 37 specialty and subspecialty clinics. We are proud to be known as your welcoming neighborhood hospital catering to the needs of more than 1200 outpatient clients day after day. We have a passion for putting our patients first. Compassionate care, advanced medicine, close to home.

Is Iranian Hospital - Dubai legit?

Our verdict: Complaints Board's review suggests Iranian Hospital - Dubai is mostly legit with an 78% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 11% caution is advised. Before engaging with Iranian Hospital - Dubai, reviewing user feedback and how Iranian Hospital - Dubai addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Iranian Hospital - Dubai. Trust, but verify.

Iranian Hospital - Dubai earns 78% level of Trustworthiness

High Trust Suggestion: Iranian Hospital - Dubai evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Iranian Hospital - Dubai. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ihd.ae has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ihd.ae has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Iranian Hospital - Dubai's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 11% of 0 complaints being resolved.
  • Ihd.ae has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ihd.ae may offer a niche product or service that is only of interest to a smaller audience.
  • Iranian Hospital - Dubai protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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5:48 am EST

Iranian Hospital - Dubai None of your staff working in your Insurance Department

I came to your hospital on 18 Jan 2022. Doctor asked me to do few lab tests. Hospital sent for approval to the insurance company. My insurance network ask them to send brief about the visit. None of your staff didn't reply to the insurance company. I called them couple of times and force them to send.
I reached out to my insurance and checked with them whether they got any reply from the hospital. They said NO.

Next day j walked in to the hospital and met one of your staff at the insurance counter. She said it was not handled by her. Her colleague has to look into this matter. She was the only staff sitting in the insurance counter. After long conversation she asked me to send some old reports to your email. I told her it has been sent yesterday. She said that "I can't find your email please send it once again" So I sent it once again. Today I called insurance company to get update. They said they need some clarification from the hospital. So they sent another email to the hospital yesterday. But so far they didn't receive any response from hospital.

Can someone look into this urgently. My MRN Number at Iranian Hospital is [protected]
You may contact me on viyas.[protected]@gmail.com

Desired outcome: Response from Insurance Department

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Iranian Hospital Dubai
Iranian Hospital Dubai
Dubai, AE
Mar 14, 2022 1:46 am EDT
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We apologize for the unpleasant experience you had whilst using Iranian Hospital services and ensure you that all efforts will be made to improve the quality of services provided. We would be grateful if you could kindly share your unique MRN (Medical Record Number) so that we can investigate the incident and get back to you. Additionally, if you provide your personal details and phone number using this email (CustomerServcie.ihd.ae) a member of the customer service team will call you to follow up on your complaint. Once again, we apologize for the inconvenience caused and will make all efforts to avoid recurrences.

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12:39 pm EDT
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Iranian Hospital - Dubai Mismanagement & unethical behavior

Due to the staff mis acknowledged, I had to pay couple times of consultation fee from different doctors that first costing me more money and when I came for my turn, the doctor said can't do it here you have to go to this specialist doctor. Ok I was fine still until I went to the registration and told to see ENT doctor, then she gave me the ticket and I had to pay another consultation fee and to queue for this like around 1:30 hours, as soon as I came in to see the doctor and explained everything about my sickness, the doctor told me that I'm a kidney doctor this is not for ENT, but then I told the doctor that your colleague led me to come here then he said sorry and asked to come back to her to give me the right ticket to see the right doctor and she said I heard you said you want to see urology doctor, while I clearly said to her I want to see an ENT doctor (she wasn't focused because the entire time I was there she's having a call with headset during her duty) then again I had to wait for the queue around 1 hour to get to this ENT doctor his name is Mohammadreza Tabari. As soon as I came to his room and tried to explain everything about my I'll chronology he suddenly stopped me and shout at me saying "okay so what do you want now? Sick leave or medicine?!" I mean, why on earth as a doctor to a patient he would shout and scream at me that way while u was talking. It's already becoming too much now for me then I told him I want a sick leave then he told me only for one day I can give you and I asked why? What if the next day I will still ill and can't come to work, he claimed that the government doesn't allow to give sick leave on Friday (which I'm still now finding out if it's true or not) then he said ok if you don't want and don't accept I will just cancel your appointment and you can take your money back after. From this moment I swear no matter how decent I could be a person, this is such a worst doctor based on attitude and behavior that this hospital ever hired, regardless with the reception's knowledge for dealing with customer's need. This is the worst hospital in Dubai so far I've ever been to.

Desired outcome: Iranian Hospital Dubai

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Iranian Hospital Dubai
Iranian Hospital Dubai
Dubai, AE
Mar 14, 2022 1:55 am EDT
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With almost half a century of experience in the business, no one understands healthcare better than we do. Our vision is to be at the forefront of healthcare delivery, and at the heart of this vision is our skilled multicultural healthcare experts working in interdisciplinary teams and employing evidence-based best practices. Today, Iranian hospital Dubai offers a state-of-the-art facility with 220 acute inpatient beds and over 37 specialty and subspecialty clinics. We are proud to be known as your welcoming neighborhood hospital catering to the needs of more than 1200 outpatient clients day after day. We have a passion for putting our patients first. Compassionate care, advanced medicine, close to home.

Iranian Hospital Dubai
Iranian Hospital Dubai
Dubai, AE
Mar 14, 2022 1:47 am EDT
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We apologize for the unpleasant experience you had whilst using Iranian Hospital services and ensure you that all efforts will be made to improve the quality of services provided. We would be grateful if you could kindly share your unique MRN (Medical Record Number) so that we can investigate the incident and get back to you. Additionally, if you provide your personal details and phone number using this email (CustomerServcie.ihd.ae) a member of the customer service team will call you to follow up on your complaint. Once again, we apologize for the inconvenience caused and will make all efforts to avoid recurrences.

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9:00 am EST

Iranian Hospital - Dubai Emergency care service

I arrived at Iranian hospital emergency room at 7am complaining of acute abdominal pain with a history of procedures to remove cervical cysts I wasn't offered any pain relief.
I was then taken for an ultrasound followed by a sonogram followed by a cat scan at 3pm I have been left for the entire day waiting for results from the tests performed It is now 6pm. I have now been in this hospital for 11 hours and still not been told what is wrong with me I have left in considerable anxiety and distress unable to leave, or eat or know the condition of my health. The staff approach is very relaxed and casual which alarming for an emergency care service. I am appalled and disgusted by the treatment and service I have received.

Desired outcome: Investigation

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Iranian Hospital Dubai
Iranian Hospital Dubai
Dubai, AE
Mar 14, 2022 1:51 am EDT
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With almost half a century of experience in the business, no one understands healthcare better than we do. Our vision is to be at the forefront of healthcare delivery, and at the heart of this vision is our skilled multicultural healthcare experts working in interdisciplinary teams and employing evidence-based best practices. Today, Iranian hospital Dubai offers a state-of-the-art facility with 220 acute inpatient beds and over 37 specialty and subspecialty clinics. We are proud to be known as your welcoming neighborhood hospital catering to the needs of more than 1200 outpatient clients day after day. We have a passion for putting our patients first. Compassionate care, advanced medicine, close to home.

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4:37 am EDT

Iranian Hospital - Dubai Dr Mohammad Boostani

Dr Mohammad Boostani is a Complete bully.
He never lets a patient talk or explain what ails them!
He shuts them down, and raises his voice

That is after keeping you waiting for long periods of time

He has done it on several occasions and to different patients!

He's the main reason I will never visit Iranian hospital ever again!

Disregard on all fronts for patients!
Awful experience!

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12:35 pm EDT

Iranian Hospital - Dubai Doctor tabari ent

اسوء مستشفى المستشفى الإيراني يحتوي اسوء طبيب محمد تباري للانف دمر حياتي وأنهاها للأسف الشديد زيارة المستشفى تعد كارثة بوجود تباري لا بد من تقديم شكوى للنيابة باسمه وباسم المستشفى للسماح بمثل هذه الجريمة قام بتصغير للانف بشكل مبالغ من تكسير عظم وإزالة غضاريف وظهور بقع سوداء تحت العينين وسوء التنفس

The worst hospital ever that contains the worst doctor Muhammad Tabari for the nose has destroyed my life and ended it very unfortunately. Visiting the Iranian hospital is a disaster in the presence of Tabari. A complaint must be submitted to the prosecution for tabari and in the name of the Iranian hospital that allow such traction
Doctor made my nose smaller
. Exaggerated nose reduction, bone fracture, cartilage removal, black spots under the eyes, and bad breath

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3:21 pm EDT

Iranian Hospital - Dubai Dr Mohmmad Tabari worst doctor ever!!

Regarding filing a complaint against a doctor, I hope that this is the appropriate place to submit a complaint against an Iranian doctor in the Iranian hospital in Dubai

The complaint against the Iranian doctor in the Iranian hospital _ Dubai Dr. Tabari after he completed a plastic surgery and deviating the pace of the nose in a non-peaceful manner other than what was agreed upon and the nose was mutilated with pictures accompanying Dr. Tabari did not explain all the details of the process before the operation in a way that indicates a bad way to exploit the patients, the doctor exploited The patient's weakness in communication and knowledge of all the details. The result was a distortion of the nose and a bad condition after several consultations, as he broke a large part of the nasopharynx, indicating the weakness of the surgeon's efficiency.in addition, he did not modify the deviation and I am now suffering from difficulty breathing.

The doctor performed a nose operation in addition to the medical process without giving the name of the operation and clarifying the details of the operation in a wrong way in which the patient is exploited knowing that the insurance does not cover plastic and insurance operations he covered a medical operation only, Dr. Tabari did not explain the cosmetic scientific nor give the name of the operation using words other than Clear as "internal and external process".

   Please help in reviewing what happened to me,

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11:58 am EDT
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Iranian Hospital - Dubai Cashier services

To whom it may concern,
Whenever I go to Iranian Hospital, i am facing the problem of this particular cashier her name is Balouch. She clearly doesnt know what she is doing.

First, when my number was appeared on the screen i directly went to cashier c which is Balouch is in there. I stand there long time because the other customer is still there and i am waiting for them to finish whatever their concerns. I told balouch i will just sit there call me if you finish. Then i saw the customer left already i stood and gave her my qeueu number the other customer went to her saying this is his turn. Then Balouch told me why you didnt come when your number was called, i told her i was standing here since the number appeared on the screen. She was saying that i didnt come early that is why she called the next number. I told her that she can check the camera. Then she stop.

Second, i was approved for direct speacialist. Sge entered in the system and issue me the receipt for GP. When I am going to my specialist, I noticed my receipt that I need to go to GP. I ran to cashier again because it is almost 7pm that my doctor is only until 7:30pm. I told Balouch to check my approved paper, then she said. Oh, this is for Doctor Ghasnavi. I told her why she didnt check this earlier she replied to me im not checking this approved paper only the small one. I told her this is the approved why you are checking the qeueu number paper.

Third, I go to reception to know the cashier's name and how to file a complaint. Then one lady is complaining also the same reason i am complaining. That she dont know what she is doing and the qeueu is slow for her to handle. She is incompetent. She needs training for this. I hope the management will do the action. This is not the first time.
This is everytime I am going to the hospital I faced this kind of problem. Her lack of knowledge.

I hope the management will do action for this kind of matter.

Thank you

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6:35 am EST

Iranian Hospital - Dubai Gynecologist department

The worst experience ever.
I came to the hospital with abdominal pain. After check up the gynecologist Miri Fatemehsadat she sent me for ultrasound where doctor found out I have a 6cm cystic lesion with internal debris suggestive of hemorrhagic cyst, when I came back to doctor Miri I was told that if I have pain she would suggest me to stay in the hospital for observation and sent me to labor room where other Doctor checked me and said it's not nessasiry for me to stay, the I agreed they gave me the paper to sing which says I refute to stay, I came back saying I can't sing this cause I'm not refusing but if they say this there is no danger I would like to go home. I was told it's eather I sign that I refuse or I should go and open file at the reception about the admissions. After going from one accounted to another I was told that doctor have sent an insurance request. I came to the hospital at 9 am not its 5:30pm no one even bothered to give me a painkiller and all still time I'm in pain and no one cares. They have not helped me they just make it all worse.

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2:10 pm EDT

Iranian Hospital - Dubai customer service call center agent

I called today October 18, 2017 at around 10:50pm. Mr Noor Mohammad answered my call and recorded. I am concerned about my credit card statement that one insurance company charges me 350 dirhams which i did not even agree and they did not ask for my consent even at the phone. Mr Noor Mohammad told me that i already requested a complain last October 16 and I just have to wait for the call. I asked if he can provide me information about who is the agent who approved my insurance without asking my consent and he replied he cannot and I just need to wait for the call. He don't know how to deliver good costumer care services because I am very tense that someone charges my credit card without my consent. It seems like I disturb him when I called Mr Noor Mohammad.He did not suggest that he will request follow up. I told him that what can you do for me? then thats the time he told me he will request follow up. Please do something about your call center agent Noor Mohammad because he don't know how to talk politely to the caller who is very tense.

Sincerely,
Mr Herman Vieja
[protected]
account#[protected]

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9:53 am EDT

Iranian Hospital - Dubai healthcare

I came to Iranian Hospital for chest pain and i came to doctor and the doctor in turn refered me to the xray and blood test.

The xray was done with in 10 minutes.

I waited for the approval for the blood test from the insurance company and the insurance company had already approved but the iranian hospital insurance department did not update any thing on the system and made me to wait for 3 hours.

The service here is not good, just imagine if this case was emergency and patient would have died before the tests.

This has become the business for this hospital.

They don’t understand what the patient is going through.

If anyone wishes to know more :
+971-[protected]

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9:51 am EDT
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Iranian Hospital - Dubai Iranian hospital DUBAI is the worst hospital

http://www.khaleejtimes.com/DisplayArticle.asp?xfile=data/theuae/2005/December/theuae_December497.xml§ion=theuae&col=

visit this site above first

This hospital has destroyed my whole life at very young age ...i have my whole life in front of me ..but no hope of anything..this hospital took away from me my most precious thing that i loved my beauty of face ...my nose ..area under eyes..my skin...Oh Allah please destroy the doctors of this hospital ...my life is a ness now ...oH GOD ...DESTROY this boutcher house ...god blast the doctor who did my surgery ...MY ADVICE TO THE PEOPLE WHO ARE goin to this hospital is please if u love ur self even a lil bit ..please dont go to this hospital ...my whole life is destroyed my precious thing in my life is finished ...oH GOD ...HOW am i goin to live ...this hospital is a boutcher house and nothing else

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saki
, AE
Mar 23, 2010 1:51 pm EDT

i hate this hospital worst hospital of u a e .lady doctor ambreen she is so bad and so rude to patients and i guide every one to not take any consult with her, inspite of helping the patient she is so worried about her makeup, keeping the patient in front and talking to nurse and her friend about her face and her family matter, im saying she is the worse, she must be kick out from their and she behave in rude manner with elder old poeple's no manner's nothing in all the nurse, in iranian hospital should be change into iranian saloon it will work and earn better, just blaming innocent people's and eating money----------------

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dubailover
, AE
Feb 28, 2010 5:02 am EST

i tired this [censored] severl time. i dont advice anybody to even think to go there.

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1:39 pm EST
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Iranian Hospital - Dubai - Iranian hospital Dubai most awful hospital

This hospital has destroyed my whole life at very young age ...i have my whole life in front of me ..but no hope of anything..this hospital took away from me my most precious thing that i loved my beauty of face ...my nose ..area under eyes..my skin...Oh Allah please destroy the doctors of this hospital ...my life is a ness now ...oH GOD ...DESTROY thi...

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11:10 am EDT
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Iranian Hospital - Dubai Iranian hospital dubai is the worst hospital ...surgeons are worse than the hospital itself

Tabari - Mohamad Reza is the worst surgeon plus i have now come to know that also there are many other patients from this hospital who are so unsatisfied with the hospital surgeons and staff and their surgries and many cases in the court are filed againt this hospital and on many of the surgeons in the hospital ...omg what the hell i have done ...my biggest mistake of life ..i did the surgery 8 months back ..and i have lost everything that i loved the most ...my face, my looks plus i have physical problems ...im destroyed i am almoist at verge of killing my self...please stay away from this hospital and doctors and surgeons ...please...

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Update by sayed
Dec 03, 2008 5:30 am EST

yea and guess wat if something would have gone wrong with you and your family what your behaviour would be like ...stop these gd talk ...save it for a talk show ...i am trying to help people ...thats waht even Allah likes ...i have been cheated ..my life is been destroyed because of this hospital ...it didnt happen with you ...it happened with me and i know how it feels ...if same would have happened with you then i would have asked you ...its easy to give comments ...be in my place and then talk ...god blast the doctors of this hospital ...Ameen

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osman ali
, IR
Sep 23, 2009 6:00 am EDT

if you go to court you can take more than 1 million dh

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Ahmad
,
Nov 27, 2008 12:22 am EST

I think that your comment is purely discriminatorial. And i would advise everyone to follow the Quranic Teachings:
(O ye who believe! If a wicked person comes to you with any news, ascertain the truth, lest ye harm people unwittingly, and afterwards become full of repentance for what ye have done).

I have been at the hospiatal with my family, friends and my coworkers, and everybody were more than satisfied with their service and care.

Ma Allah forgive you for the misguidance you have caused.

Salam

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5:29 am EDT
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Iranian Hospital - Dubai - Worst hospital with worst surgeons

Dr Tabari - Mohamad Reza... Was the doctor who did my surgery the surgery was nose surgery.. The staff was so ignoring and so rude... After the surgery I had problems with breathing.. Bleeding.. And my eyes were black plus the shape of my nose is badly outshaped... Whole shape is desroyed and now it is so ugly... And it is still after 5 months of the...

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Iranian Hospital - Dubai Dr tabari ent surgeon

He is worlds worst surgeon a butcher, he destroyed my life after me doing rhinoplasty surgery from him, he reduced my nose so much that now i have trouble in breathing and my whole shape of nose is destroyed and i have got dark circles after the surgery, im am completely ugly and have problemes in breathing as well...god vlast you ..i curse you doctor you will never be happy in your life ...he after the surgery is so ignorant and all rude ...im almost at verge of killing my self ...god blast you Dr tabari.hes a wolf in sheeps clothing

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Rehab7
Dubai, AE
May 14, 2023 7:54 pm EDT

I’m complying about the bad service in the emergency night shift Execp the philipino guy ,has been 4 hours standing there without assistance with a pain the hall night it’s really shame

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Ahmed
, AE
Dec 03, 2008 5:33 am EST
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yes i agree with you friend, THIS HOSPITAL IS WORST I HAVE BEEN THERE TOO, this hospital hires some unprofessional people who are nothing but money mongers .

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