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IQDERMA / charges to account not autherized

1 United States Review updated:
Contact information:

I signe up for a free trial of 2 skin care items. I believed I was paying for only the shipping and handling.($9.95) I received the products and they were 1.7 fluid ounces for one and .05 ounce for the other.(sample sizes ) They made my skin break out. I tossed them. The following month I noticed they took out an additional $96.35. When I called they said since I didn't send the product back I was being charged for them. They said they sent me a email about this and that it was also on the packing slip. I didn't get those or I would certainly have sent them back! So I went back to the site and this is what it says on the bottom of the page in small print. : Product is free to try for 30 days. Pay only a small shipping & handling fee. Customer responsible for return postage.

Would you have understood that meant you were paying the 9.95 only to try it for 30 days ? I never saw that they cost $95.96 or I wouldn't have even tried them. Way too much for my budget.
Well I guess this was a learning lesson. Don't buy anything with FREE TRIAL written on it. "There is no free lunch"

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  • Sc
      13th of Nov, 2008
    0 Votes
    IQDERMA - false advertisement
    PO Box 1056
    Hermosa Beach
    United States
    Phone: 866-381-4203

    I know a hoax when I see one.
    Read : $3.95 is all you need to try for 30 days. Bull o nie
    if not returned by 30 days .$90.00 bucks GONE.
    read careful
    I questioned there bad practice.
    they answered phone quick and prompt, morning is a good time
    Shame on Windows Live Messenger, OH we will call them next.
    and the Consumers Board Too!


  • Je
      18th of Feb, 2009
    0 Votes
    IQDERMA - false advertisement
    jessie greene
    washington d c
    United States
    Phone: 202-610-2296

    I have tried to contact the IQ Derma company to cancel because i did know that they would take 90 odd dollars from my credit card every month for this product that I thought was a free sample over the internet and I simply cannot afford that every month on my small retirement income . How do I get these people?

  • No
      24th of Feb, 2009
    0 Votes

    make sure you call them and cancel. or you'll get charged every month. and get the cancellation number so your bank can deal with them.

  • No
      24th of Feb, 2009
    0 Votes

    we are in the wrong business.

  • Ga
      17th of Nov, 2011
    0 Votes
    IQDERMA - false advertisement
    United States

    I ordered the wrinkle cream sample and it arrived December 15. I was to use for thurty days and if I didn't like product, then return it. The company charged my credit card and it has not been thirty days. I need your help with this matter.

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