ipsy
reviews and complaints

On 4/14 my tracking finally updated saying my package would be delivered on 4/15 and it never came...i go back on line this morning and now it doesnt say anything. I call Fedex and Fedex smartpost only to be told they dont have my package to call usps. So i call them only to be told thst they also do not have it. This makes me really upset because I should have my bag by now. Not only that I went through this same thing last month and didn't even get my bag even though it keep saying that it was delivered. I not paying your company every month just for nothing and I expect to receive what I payed for and this is not happening!

I recently signed up for Ipsy. I was in between using them or Birchbox. I wish I had done better research prior to making my decision. I chose Ipsy because it looked like they were giving out in their monthly bag samples of products from various cosmetic companies that I like an use regularly. I created an account, filled out the product evaluation quiz and input my credit card number ( yes, I admit that was idiotic). It wasn't until after that when I learned that in order to receive a "Glam Bag" you are out on a wait list. I instantly got mad because how can I order a product or service, give you my credit card info with intent to pay for said service, and be told that I have to wait. Then, I see this message where I "skip the wait" but in order to do so, I have to share their post on social media. I'm sorry, but one thing I don't do and that is clutter my Facebook page with clutter. I don't share junk posts, I don't link any other games or accounts to Facebook, and I am sure as heck not going to promote a company that I haven't even received a product from. So I contacted Ipsy customer service via email and asked them to cancel my subscription and delete my profile due to their shady business practices. I received a form-letter style reply stating that was not their intent, they do not require me to advertise on social media...etc. They assured me I would receive a box next month. I replied and requested cancellation yet again. I received a confirmation reply of this action. You better believe that I will be double checking my bank account to make sure they are not withdrawling anything. They don't want a phone call from me.

When you join www.ipsy.com you get a quiz where you need to pick some beauty brands and products you want to receive. I also had this quiz and was very excited to receive my first bag. When it finally arrived there were only things that I'd never use. Nothing that I picked up was in the bag! I gave them a second chance, but the same thing happened with the second bag! I wanted to get nail products, but received only makeup products. I'm out of here!

I'm tired of Ipsy and I am cancelling my subscription! Filling out the personalized quiz is just a waste time because the bags I received were never personalized! Their beauty consultants should put more effort into reading the profiles of customers. I wanted to get a lipstick and some perfume. When I filled out the quiz I mentioned that I absolutely don't want brow pencils and blushes! And guess what, they sent me products that I never needed! Once I discovered their messed up business practice I decided to cancel. Horrible service!

I tried to be patient but today I cancelled my subscription! Ipsy is just a waste of time and money. Filling out the personalized quiz was a complete waste of time because the bags I received were never personalized! I have blond hair and pale skin and I received black and dark brown eyebrow pencils! What kind of personalization is that? And the lip colors are never vibrant, matte, or adventurous! I received horrible lipsticks! Bland, stale colors that you can just gift to your grandmother. Save you precious time and avoid ipsy!

A friend of mine was a big fan of ipsy and told me about it. So I decided to try it and order something for myself. I love trying new products and I was very excited about my future purchase. Ipsy looked like a very reputable company. I started the sign up process on their website, answered the beauty questionnaire, and just as I was about to give my credit card info I decided to check some reviews. I'm so happy I did and never ordered anything from this scam company! My friend did order and now she hates ipsy, because they took her money and never delivered the product. That was her last purchase from ipsy.

When you join this site you need to take a test, you need to tell them what products you want or don’t want. They claim about everything being "personalized, " and "you will get what you want, " but they don't even look at the test you take! I specifically put that I don't want anything that has to do with nails or lips. But they send me information only about nail and lip products! I've been signed up for five months and I already have accumulated around 20 products just from that category. I’m interested in eye shadows, but they never send me anything about it. This site is pretty useless.

I made an order, but decided that I want to cancel it. So I tried to find their number to cancel it, but of course they had no phone number! I believe it was done on purpose making it difficult to get in contact with them. But I was lucky and found their email, I successfully cancelled my order and even got a message confirming that. This was around October 7 th. But then they charged $15 from my credit card. After many emails there was no response from them. So I had no other choice and I deleted my account. But that was not the end. They still had my baking information, so every week they charged $5 from my card. Then, few days ago I finally received my package, seems like it never was cancelled. Well, thanks for that, but why are they continuing stealing my money? Very sneaky company. It's impossible to cancel an order and I bet the same is with the account. Terrible company!

I ordered Glam Bag from the company www.ipsy.com. Its price was about $15, but these jerks charged me for $50. I have no idea for what. I received the bag, but it didn’t contain all necessary stuff. I sent several emails to the seller and asked about money and missing stuff. The seller only told that they did everything correctly and there wasn’t any problem. He didn’t listen to me. The worst company ever, so avoid these ### and post comments about your experience with them.