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Ipsy / Personalized Beauty Discovery
Ipsy / Personalized Beauty Discovery Customer Service Phone, Email, Contacts

Ipsy / Personalized Beauty Discovery
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www.ipsy.com
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1.1 66 Reviews

Ipsy / Personalized Beauty Discovery Complaints Summary

1 Resolved
65 Unresolved
Our verdict: If considering services from Ipsy / Personalized Beauty Discovery with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ipsy / Personalized Beauty Discovery reviews & complaints 66

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Newest Ipsy / Personalized Beauty Discovery reviews & complaints

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E
2:26 pm EDT

Ipsy / Personalized Beauty Discovery I received a package and the contents were spilled.

Hello. I just received my Ipsy bag. Two of the products had spilled and destroyed the other contents of the bag. The bag itself is also damaged. The powder is ruined due to the serum spilling everywhere. The Marc Anthony Hydrating Cocont oil and Shea Butter serum is what spilled the most. There is nothing left in the bottle. The Hey Honey concealer also spilt, damaging the inside of the bag. The spills caused the rest of the items to be covered in product and compromised. The bag is also covered in serum. Everything is unusable.

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10:52 am EDT

Ipsy / Personalized Beauty Discovery ipsy

I have been a customer for over 1 year, and suddenly I started checking my bank statements and realized that I have been charged double for ipsy for the past three months . Which includes August, September, October. I don’t understand why because I only have one subscription and only receive one glam bag. At first I thought it was maybe a mistake on the bank, I called my bank and they explained to me that I have to contact ipsy first because they are the one that are charging me incorrectly .

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9:09 am EDT

Ipsy / Personalized Beauty Discovery ipsy bag

I tracked my ipsy bag to see where it was, it said it was delivered but I never got it... it's not in my mailbox, I checked my whole house, asked my parents, my little brother, even went to the neighbors to see if it got put in the wrong mailbox.. it's no where to be found. My mom received hers, and I checked her package and it had her name on it. I'm not sure if maybe there was an accident and it just says it's delivered and it's really not maybe? But I don't know. I just really want my bag because I do a review on my instagram and I'm just really excited to do the review but I cannot because I don't have my bag. Thank you!

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5:09 pm EDT

Ipsy / Personalized Beauty Discovery monthly subscription

My product came in damaged. The oil that came with this months kit got into everything, the oil is completely out of its container. The mascara and mask are fine but the eyeliner seems to have fallen off and has no tip.
The oil stain on the paper underneath is a little clearer.
I understand these things happen.
I just need a replacement.
How can I recieve a replacement?
Where can I end the damaged products?

Thank you! 😊
-Stephanie

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2:24 pm EDT

Ipsy / Personalized Beauty Discovery monthly orders/jane schirmeister

I am canceling my subscription because my ma delivery person opens my pouch before she puts it in my box and she has also opened several of my products. Therefore, As of today I am canceling my orders for the future. Also, in this order I received a brown mascara that I cannot use because I only use black. I want a return message acknowledging my cancellation.

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6:05 pm EDT

Ipsy / Personalized Beauty Discovery ipsy glam bag christmas gift

I ordered ipsy glam bag service for my daughter Nov 2016 for a Christmas gift for 2017 It is now oct 2017 and my debit card was charged 110 again without me being notified.
My daughter has enjoyed receiving her glam bags this year, but didnt want to continue her subscription.
She cancelled her account and it said her subscription would end oct 2018. I want my money back.

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3:08 pm EDT

Ipsy / Personalized Beauty Discovery subscription

Hi unfortunately I had to cancel my subscription. I love the products its amazing but Because of money issues last month but i was still billed for this month .and now my account Is over draft . Is there any way I can get my money back .This should not have happened .and I would not like to keep this subscription .please
My name is Mahogany Gutierrez .
My email is [protected]@ymail.com.
my phone number is [protected]
please contact me I would like to get this resolved as soon as posible

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12:06 pm EDT

Ipsy / Personalized Beauty Discovery refund please!. no package received or emailed tracking number

I have emailed ipsy twice to find out WHERE MY PACKAGE IS and I have yet to get a reply from them! I place my order on September 11. The confirming email said it would take 7 to 10 days to receive a tracking number. It is now the 28th and I have no email from them regarding tracking number or a customer service email on my complaint. My account has been charged! I would like to know if I would be receiving a package for September or not. I would hate to be charge for September with no glam bag and then charge for October as well. It would be nice to have some type of communication on my subscription leave email me back. I would also like to cancel my service and a refund.

Thanks

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9:22 pm EDT

Ipsy / Personalized Beauty Discovery no package received

Hi
How are you ?
My address been changed online and i didn’t received my package again ! Can you please explain me why do I need to pay if you guys can send packages on the right address? I want my 2 packages by my new address or i want my money back ! Because im really upset with this!my email address is [protected]@gmail.com please let me know!

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9:35 pm EDT

Ipsy / Personalized Beauty Discovery ipsy glam bag never received!

I have emailed ipsy twice to find out where my package is and I have yet to get a reply from them! My package delivery date was september 14th 2017. It is now almost september 18th and I still have not got any say on what is going on! My account has been charged! They took the money out in the end of august! I have tried to track my package and the shipping tracking information has not been updated since september 12th. I'm thinking they lost my package or something else had happened. They could have contacted me letting me know what is going on if there's a delay or if mg package was lost, i've never had this happen with any other company! I'm very upset they couldn't even answer me back it's been quite some time since I sent the first initial email! Very disappointed, unsubscribing! Will go to birchbox or someone else! Thank you for your time

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2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ipsy / Personalized Beauty Discovery no glam bag for mom!

I have contacted Ipsy several times in the last 3 months regarding the account I opened for my mom. I keep getting notices stating my account needs to be updated because my payment was declined only to find out it was NOT! I have updated it anyway each time but still get the same message. No one has contacted me in 3 months but still my account gets hit for $10 bucks! I wanted this to be a special gift for my mom and now it is a hassle instead.

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3:05 pm EDT

Ipsy / Personalized Beauty Discovery charged twice for september transaction

Was charged by two different address from your company for September but received only one bag. Please credit my account $10 and make sure I'm only charged once each month! I need a refund as soon as possible and please look into my account so that it doesn't happen again. My name is Joi catanzaro and my address is 280 Haley Brook dr Conway sc 29525

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Hayleeigh
, US
Sep 02, 2019 2:48 pm EDT

I was charged twice for two bags, and I do not want two bags. I need a refund for one ASAP.

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J
11:26 am EDT

Ipsy / Personalized Beauty Discovery my bag

I didn't get august bag but it might be because I moved, how do I change the address I have given yall to my current one? Also could I eat a refund for te august bag since I never got it and I did go back to my home to check if it was there. Please look into it because I love ipsy but I didn't get last months and I want to get Septembers bag but I need y'all to send it to my new address. Thank you

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10:48 am EDT

Ipsy / Personalized Beauty Discovery customer service

I attended the gen beauty event in Los Angeles and due to the evacuation caused by FORESEEABLE weather I left and asked for a refund. At first I was told I would get a partial refund, later on I was told I would get 2 6 month ipsy bag credit and only needed to submit the emails. It has now been past a month and I have have been charged twice for the ipsy bag. I have tried contacting ipsy multiple times and have not received any answer for over a month.

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Hayde Valle
, US
Jan 27, 2018 4:47 pm EST

I want to thank you for this product, l really like my bag, , , , but I would like to see, some other things in there, , , , twizzers, eye waxer nail file, little etc products, , , , , , , thank you for your time Hayde Valle

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T
2:34 pm EDT

Ipsy / Personalized Beauty Discovery no products/subscription was cancelled

My name isTamesha Fuller I have no subscription with your company but your company has been taking money from my account for several months and I would like to be refunded I truly wish I could speak directly to someone about this issue I've never received any glam bag from your company and that's why I cancelled my subscription with your company I just realized that the money has been taken out of my account so for the months your company has charged me for an unsubscribe subscription I'll appreciate if your company would refund my funds back to my account

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4:32 pm EDT

Ipsy / Personalized Beauty Discovery refund /cancellation

I recently was charged to monthly fee for ipsy. I thought i had cancelled the subscription back in march or april of 2017 online.

If you can call me back, i also left a message for customer service regarding the same issue. This is a big problem for me if you can solve it by refunding me and officially cancelling it for me, that would be great.

Thank you

Sarah Brillon

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Sumanpreet Kaur
, CA
Nov 16, 2018 10:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi
I am Sumanpreet Kaur i just took ipsy montly subscription and i got charged two times therefore i want my money back that was charged second time. Hope for the reply as soon as possible. You can contact me through email sumanpreet07081999@ gmail.com
Thank you

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J
3:32 pm EDT

Ipsy / Personalized Beauty Discovery I did not receive my ipsy bag for august

I did not receive my Ipsy bag for August 2017. It is usually delivered around the 17th of each month. I wonder if it got returned to you for some reason? I would like it sent to me again. Please check the address. It should read:
Judy Perdue
Office
2998 Ross Clark Circle
Dothan, AL. 36301

Your prompt response to my request would be greatly appreciated!

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2:34 pm EDT

Ipsy / Personalized Beauty Discovery I got billed after service was cancelled

I had a subscription to Ipsy and ended up not being happy with their services, so I cancelled my subscription. They weren't giving me the types of things I requested for my skin color/type. The things I did receive were so cheap they would dry out within a week. I was tired of paying money for junk. I cancelled it approx 2 months ago and today I went to the bank to pay a bill and it wouldn't go through because ipsy billed me. I WANT MY MONEY BACK AND A PHONE CALL. Please. [protected]

Angel

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4:59 pm EDT

Ipsy / Personalized Beauty Discovery ipsy offers

I purchased a ipsy offer, u can clearly see that from my account I have not received my package I have called FedEx and the postal service . They say my package was delivered and it has not been they will not help me what so ever so I am contacting you for any help possible . The tracking number is 9274899988866353854782 . They say it was delivered here on 08/18/2017 around noon I was home all day that day and I did not receive any package .. I would like for some assistance possibly if you guys can helpe locate it or get a refund I truly he the man who supposedly delivered it was too lazy too walk up the stairs I have had problems in the pass n not received my ispy bag it was delivered too my neighbors and they were kind enough too return it too me . Please if anything call me [protected] I love ipsy n will always be a customer I just want my package I bought

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1:41 pm EDT

Ipsy / Personalized Beauty Discovery pacifica coconut blush

Today I received my glam bag only to discover that my Pacifica coconut blush was crushed, And the powder was all over the box.
How do you handle this?
Do I return the damage item? Will I be receiving a new one to replace the damaged one?

Please let me know, my email address is. [protected]@comcast.net
Would appreciate a response and/or replacement.
Thank you

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Phone number

+1 (888) 769-4526

Website

www.ipsy.com

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