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International Parcel Services / IPS Parcel
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International Parcel Services / IPS Parcel
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www.ipsparcel.com
www.ipsparcel.com

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1.0 9 Reviews

International Parcel Services / IPS Parcel Complaints Summary

0 Resolved
9 Unresolved
Our verdict: Engaging with International Parcel Services / IPS Parcel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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International Parcel Services / IPS Parcel reviews & complaints 9

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Newest International Parcel Services / IPS Parcel reviews & complaints

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12:12 pm EST

International Parcel Services / IPS Parcel Shipping service

I shipped a box to Spain using this company on December 2 2022

The package was lost for a month this company did nothing to be helpful . I had to contact myself fed ex and thanks someone there I was able to find the the lost box . Fed ex waved all the fees that this shipment might have had . 2 months later this company is billing me $45 because of extra fees from fed ex . iPS is very unhelpful no one there is willing to help amd resolve issues in a easy way , people that work there are very rude and unhelpful . I dispute my charge with credit card amd I would never recommend using this shipping service

Carmen Kuhns

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10:42 am EDT

International Parcel Services / IPS Parcel Non delivery - no contact details - fake

I am in South Africa. I have been promised delivery of a parcel with now 3 apparent attempts and to track the parcel I am redirected to the site (as per screenshot below). IPS - PO135920134ZA reflects for delivery @ €2. I have paid for twice and I have been waiting - there is always somebody at the address.

No contact number is available and IPS details provided are international only - do not get through to follow up from South Africa, no depot address to collect.

Desired outcome: Parcel to be delivere as paid for.

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5:07 am EDT

International Parcel Services / IPS Parcel Fraude under IPS name and logo

L.S.

Today i received an suspicious but professional fishing email from a company called "second assembly"

Involving a "non existing" package i had ordered including a link which I did not click but instead went directly to the adres the link refered to " www.secondassembly.com"

Which brought to a official looking IPS site except I didn't use the link but typed the adress so it was a suprise to see the were expecting me and wanted me click another link. Needless to say I did not comply.

I have 2 screenshots I will try to attach if possible.

I'm not sure if this is any of your concern and if not regard this mail as not being send, but I atleast feel having done my duty towards a saver internet.

G.A. van klingeren

Almelo, the Netherlands

[protected]@live.nl

+[protected]

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1:33 am EDT

International Parcel Services / IPS Parcel SE2458375

Jag har fått ett SMS meddelande skall betala tull 19 kronor var och varför hur betala och var? kan vara ett paket men var skall jag betala och hur får jag mitt paket jag lämnar inte ut mitt contonummer

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NikkiLee1101
Largo, US
Sep 15, 2022 12:02 pm EDT

This has nothing to do with the real IPS this is a scam that has been going on since 2019, if you take the time to look at the logo they used the UPS logo and changed the U to an I. You need to be an adult and look at the facts.

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5:47 pm EST
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International Parcel Services / IPS Parcel Door-2-door is not 2-door

Terrible Service, charged an additional fee for local delivery even though it was already charged.

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2:28 pm EST

International Parcel Services / IPS Parcel Customer service/billing

I called IPS on 1/5/2021 to confirm that the first order I had placed and was charged for was cancelled, as I had replied to the email confirmation, as I was told to, to have the order cancelled and then to place a new one and my money for the first order would be refunded. I checked my credit card online and saw that the money had not been refunded, which was the reason for my call. I spoke with "Jo" who was extremely rude, instead of being helpful, made accusations of incompetence, didn't listen at all, then placed me on hold when I asked to speak to a supervisor. I hung up then called back (hoping I would get someone else), but it was Jo again. I asked to speak to a supervisor again, she refused to connect me with one, said, "Have a nice day, " and hung up on me.
I was surprised at this because I shipped something through them several months ago and had no problems whatsoever.
I have no photos to send, but can provide the emails associated with this, if needed.

Desired outcome: Refund to credit card of first charge. Disciplinary action, preferably firing of "Jo"

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4:57 pm EST
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International Parcel Services / IPS Parcel package shipping

I sent a package to Caracas Venezuela on 02/03/2020, the company did guaranteed delivery with in 7 days.
Today 02/17/2020 I called to inquire about the whereabouts of the package since I haven't gotten any news since I shipped on the 3rd.
The lady who answered the phone who was very short and rude told me that if I had any question I needed to send it by email, so I did.
Shortly I received an email letting me know that the package hasn't even left the US yet (after over two weeks) and it would be picked up by DHL in their warehouse in
CALIFORNIA ?
This is a very irresponsible company, I would have been better off walk-in directly into the DHL Office my self.
No mentioning how expensive This service turned out to be, all kind of additional charges ..., , , all smoke and mirrors.
Today after 2 WEEKS, the package is being picked up in CALIFORNIA (west coast) I shipped from the Northeast for the package to go Southeast. 🤔
My mistake for not reading earlier reviews by other customers.
Worst shipping experience ever.

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4:52 pm EDT

International Parcel Services / IPS Parcel parcel services

I had chosen this IPS parcel service to ship some of my items (3 packages containing mostly books and clothes) from the US to Budapest. They shipped two of the packages and kept one with them. After following up enough number of times for a status update, they asked me for details such as content of the packages, HS codes, etc. I had already given them the information regarding the contents and asked questions on other details since I wasn't aware what's a HS code. This person named Stacie Ross started responding rudely and didn't even provide the details I asked for.

Later on when I tried to chat online with someone else, it seems that this company probably has just one employee and the same Stacie responds on chat saying that they will just dispose of my packages and will not provide the service. After that she disconnected the chat and ever since these people haven't responded to my emails.

So basically my packages and my money is lost. If this is not open stealing, then I don't know what is. I'm not sure what they will do with the clothes, but I guess they're going to sell off my books in the market and make money from it. Any Americans out there, how do you suggest I can file a police case against this firm when I don't stay in the US myself?

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2:49 pm EST
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International Parcel Services / IPS Parcel Terrible customer service

The quote and the information listed on their web page is not trustworthy. After submitting the payment I never received any labels, therefore contacted customer service multiple times and was told that it can take up to 10 business days to reprocess the order (I forgot to mention that I choose air cargo, which was listed the fastest shipment, and it was the most expensive one too) until Kimber Ross (director of air cargo shipment) sent me an email stating that it will take another 48h to reprocess the order and that I have to drop it off to the airport and that they cannot deliver it to the door so the receiver also has to pick it up from an airport. I called Kimber and asked her how long it will take to reprocess the order and which airport it could be as I don’t have any airport nearby and I cannot drive to another state. She said that she is still working on my order and it would be an airport that they will choose after booking with cargo and that I have to agree to it either I like it or not or pay additional $150 for scheduling a pick up. She was very rude and hanged up the phone. I called 2nd time and I asked to speak with the supervisor who was Stacie Ross (btw they have same last name). I was very surprised when the conversation started on high tone and actually ended up with screams and words “DO YOU UNDRSTAND ME? WE MAKE THE RULES” and I was hearing the 2nd voice (Kimber's voice) yelling behind. I never expected such a terrible customer service. I cannot even list the inappropriate words and language used by that crazy, hysterical and mentally unstable woman. Stacey Ross and Kimber Ross are the worst managers ever who have bad manners and attitude. They are very unethical, rude and unprofessional. Do not recommend using their services as you will pay twice the price and your item will be lost somewhere on the way. There are so many companies on the market that can provide a cheaper price and excellent customer support.

Read full review of International Parcel Services / IPS Parcel and 3 comments
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Beverley sealy
Clydach vale, GB
Aug 11, 2022 6:54 am EDT
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It seems i am getting emails saying i have a parcel waiting to be delivered asking for money, their giving two numbers [protected]) ips5477978901) it seems i can't pay by PayPal and i don't don't know if this a scam.

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Avinash Das
, US
Apr 15, 2019 4:48 pm EDT

I had chosen this IPS parcel service to ship some of my items (3 packages containing mostly books and clothes) from the US to Budapest. They shipped two of the packages and kept one with them. After following up enough number of times for a status update, they asked me for details such as content of the packages, HS codes, etc. I had already given them the information regarding the contents and asked questions on other details since I wasn't aware what's a HS code. This person named Stacie Ross started responding rudely and didn't even provide the details I asked for.

Later on when I tried to chat online with someone else, it seems that this company probably has just one employee and the same Stacie responds on chat saying that they will just dispose of my packages and will not provide the service. After that she disconnected the chat and ever since these people haven't responded to my emails.

So basically my packages and my money is lost. If this is not open stealing, then I don't know what is. I'm not sure what they will do with the clothes, but I guess they're going to sell off my books in the market and make money from it. Any Americans out there, how do you suggest I can file a police case against this firm when I don't stay in the US myself?

I can't believe I didn't do a basic background check on a unheard-of company. It seems they have a pattern on how to scam people - collect the goods and hold them as ransom till people pay up more. If this company was in India or in Europe, I'm sure there are ways to get back your stuff and the money. But this is America. They will scam and there's no way you can make them pay legally.

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Nybor Sec
, US
Aug 15, 2017 4:32 am EDT

Totally agree. Have just had the same issue with these two.
Paid for delivery that said it would take 7-10 business days to get from Dallas to Sydney Australia. I also rang and confirmed with Stacie that it would be the case although I was told it could take an extra week depending on flights. After I paid for the box, no label came and when I eventually got a hold of them I had Stacie yelling that I would get the labels when they weren't that busy. I eventually received the labels and took the parcel to a fedex shop myself. After 3 weeks and still no parcel I contacted this rude pair Stacie and Kimber and was told they were waiting for flights to book the cargo on. It ended up sitting in their facility in Clearwater for over 3 weeks. After many emails where I was constantly told it was the airlines fault they told me that they can hold the parcels for as long as they want at their facility and the times are just an estimate. I ended up getting my parcel 7 weeks later only after chasing customs and brokers in Australia.
They even offer a refund of 10% of the parcel but you don't get that either.
Do yourself a favour and don't go with these unprofessional, rude and unstable pair.

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