Iphone / Fraud
I bought an iphone from www.globseason.com for £245 + £24 bank charges as the payment was made via international bank transfer. I was informed by their customer service advisor JANE that this is all I have to pay and as part of their terms & conditions they were no extra hidden charges.
The company received my payment into their bank account and once cleared I received an email that the iphone has been posted and was given a tracking number for DHL selivery services.
I checked the tracking number and it was not showing anything, anyway 2 days later eventually when the company got back to me they said that the delay was due to the customs holding the phone in China as custom duty needs to be paid which is £132.
Nowhere on their website was stated that the buyer has to pay custom charges as I was told that the amount I paid was all I owed the company. The company then apologised and said if I buy another iphone they will pay for the customs and send 2 phones. I told them that I am not paying anything extra and that I now required a full refund which on their website the have clearly stated that they will refund the whole amount including postage charges if customer not happy with product. Well in my case I havent even received it and already not happy with the service. SInce I have asked for a refund its been 2 weeks that I have not received any correspondance from the company. It appears that they are now ignoring me.
The company detials are as follows
Beijing GLOBSEASON International Trade Co., LTD.
Address: 12 E-World Trade Building, No. 7 Haidian District, Beijing, China
Post code: 100089
Their bank details are as follows
Bank name：Bank of China Guangdong Branch
Address:12 E-World Trade Building, No. 7 Haidian District
Beneficiary name: Mi Tian
(First name:Mi Last name:Tian )
Beneficiary A/C NO. [protected]-0
SWIFT number:BKCH CN BJ 400
I dont know what to do how to recover my money as I am not getting anywhere with this company.