IP-MyDownloadSite.com / Caught in the trap
On November 25th at 2:20 PM I ordered a download music service from what I thought was I tunes. It turned out to be another site completely. I paid through my visa credit card. The fee said it would be Approx 40.00 for continued use. When I saw the invoice it said 53.71. I immediately called them and the representative said that they would refund the 14.95 for additional service I did not order. The following morning Nov 26th at 9AM I realized that I could no use the service at all. I called and canceled after some difficulty the representative said that he would refund the money except for 14.95 for a service fee. I strongly objected (He gave me confirmation numbers for the cancellation.) saying that it was less then 24 hours that I canceled how could he charge me a service fee. He then lowered the fee to approx 9.95. I was very angry. I do not think is is legal and fair to charge a service fee for a product I canceled within a 24 hour period. Also the ad said that You could cancel within 7 days. I spoke to my bank and they said that after 30 days I could dispute the 10. The company has given me the refund of $43.76. I will not dispute the $10.00 because of the effort it will take, but I want to make it known that this company SHOULD BE BLACKLISTED so that other people will not get caught in the trap.