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IONLINEORDER / Failure to Refund

1 AK, United States

I ordered Celebrity Sexy Teeth Whitener, recieved the tiny product tube and was billed $49.95 on my credit card. I returned the product within the 30 day window and requested refund. They admit they received the return. Almost 6 months and 10 phone calls later I still have not received refund. There is a different clerk every time on the order line, each time with the same routine. In every case but one, the order clerk has been a girl. Each time, I am told that the refund is processing, has processed and that there are some problems, or that the issue has been sent to corporate. The manager, Phyllis, now says she must talk to her boss to resolve the issue. I am waiting for a phone call back. I have also e-mailed twice with no response back.

DO NOT, UNDER ANY CIRCUMSTANCES, ORDER ANYTHING FROM THIS COMPANY UNLESS YOU UNDERSTAND THAT THE PRODUCT YOU RECIEVE MAY BE LESS THAN SATISFACTORY AND THAT YOU MAY NEVER RECEIVE A REFUND.

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