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Int*idprotect Mntr Svc

Int*idprotect Mntr Svc review: Unauthorized Withdrawal 91

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12:10 am EDT
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On 5/31/2009 an unauthorized debit was taken from my credit card. This company showed up as INT*IDPROTECT MNTR SVC and charged $19.99. The catagory was UTILITIES. I never authorized such a transaction.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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91 comments
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prisrb1987
, US
Mar 26, 2010 9:09 am EDT

I don't remember what this order was for. Can you investigate this and let me know. Thanks

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F Powell
, US
Mar 20, 2010 10:44 am EDT

$19.95 charge appeared on my mastercard statement without previous contact or my approval.

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thxios
Highland Village, US
Mar 01, 2010 12:02 pm EST

charged for services that I never asked or subscribed for.

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Barbara LaReau
Shawnee, US
Nov 15, 2009 12:09 pm EST

charge for "identity theft" taken from my bank account

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lloyd44057
Madison, US
Oct 24, 2009 12:04 pm EDT

They charges $19.95 per month for three months and I never authorized it.

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Danny Key
Fort Worth, US
Sep 27, 2009 12:14 am EDT

Charges to my debet card that were not authorized.

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wdharms
Washington, US
Sep 12, 2009 9:54 pm EDT

Unauthorized billing of 19.95/mo on my debit card

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roselynn taylor
owens cross rfs, US
Jun 29, 2009 8:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

unauthorized charge to my debit card account

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jmw1029
San Antonio, US
Jul 31, 2009 3:14 pm EDT

There was a charge on my card and I don't use the credit card. I cannot get through to anyone to get this resolved.

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bonnysangels
, US
Jun 06, 2009 10:35 pm EDT

This company made an unauthorized withdrawal from my bank account. I have no need of their services and have NO idea how they got my banking information. I will be going to the bank on Monday to get my money back!

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downeast_de
Hartly, US
Oct 15, 2009 4:29 pm EDT

Unauthorized charges from INT*IDPROTECT MNTR SVC on my credit card. Want to be reimbursed!

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coffee@8
Sharpsburg, US
Oct 25, 2009 3:05 pm EDT

Used INTELIUS SEARCH services to help family members track down a long lost relative. USED SERVICE ONLY ONCE. DID NOT SIGN UP FOR ANY ADDITIONAL SERVICES. Exactly 1 week later, they claim I requested their IDENTITY PROTECT SERVICES, which I DID NOT. In fact, they state I signed up for the service on 20 OCT at 11 AM, precisely when I was making a 4 1/2 hour drive, and no access to the internet (nor did I call them).

I have now spent over an HOUR trying to locate the option to CANCEL SERVICES on their website. Their own directions on how to unsubscribe are BOGUS and misleading.

Plus, I cannot cancel my initial account (from my only authorized purchase), there is no option to cancel provided.

On my account, AFTER CANCELLING MY IDENTITY PROTECT that I NEVER ORDERED, it states I will be BILLED AGAIN 20 NOV! EVEN THOUGH I JUST CANCELLED THAT ACCOUNT!

So, clearly, the account NEVER ACTUALLY CANCELS.

I will now have to cancel my credit card - which is outrageous since my deployed spouse will now not have a creidt card for any emergency needs (he travels weekly)!

Isn't this THEFT? I feel like I should call the police!

My Monday will be spent trying to get my bank to (a) prevent future charges, (b) cancelling my credit card, and (c) contacting this bogus company, which I'm sure will be fruitless.

Looking for any class action suits against INTELIUS.

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etellaeche
, MX
Jan 14, 2010 8:30 am EST

They have been charging into my credit card without my authorization. ALready 6 charges in less than one month.

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bobby401
Seattle, US
Jul 31, 2009 8:58 pm EDT

INT*IDPROTECT MNTR SVC
[protected], WA

Transaction Date 06/27/2009
Amount $19.95

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CNP
Wichita Falls, US
Sep 21, 2009 10:30 am EDT

I also had 8unauthorized charges )or so I thought) but it turns out I somehow signed up for it when I was doing a people search looking for a friend of mine. I thought it was a one-time charge of $1.95 but it turns out I inadvertently signed up thier service. I called the above number and believe it or not they were very courteous and cancelled my account immediately. I still the shady way I got signed up is crap but I guess it's my bad for ot throughly reading the terms and conditions on the website.

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Michael L. Benedict
Provo , US
Oct 23, 2009 3:20 am EDT

for the 3rd time this group has charged against my checking account after I have explicetly mtold them that I wished to cancel my membership. can you help me get through to them that I do not want to subscribe to them any longer?

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KomarHeo
Theodore, AU
Oct 31, 2009 10:16 pm EDT

The company shown INT*IDPROTECT MNTR SVC charged $19.95. I never authorized such a transaction.
I would be appreciate if someone suffered the same victim, please advise me to take a properly action and provide the real name of this company.

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Rvgal
Rockledge, US
Nov 05, 2009 8:08 am EST

I, too, used Intelius.com to look up a phone number. I looked up ONE number but got charged .95 twice. I overlooked that, but now I've been charged $19.95 for some sort of ID protection that I do not want !
Thankfully, I can dispute it thru my discover card and will have the charge reimbursed, hopefully.
BEWARE OF INTELLIUS.COM. They are not reputable or honest !

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Ynarvaez
El Paso, US
Dec 29, 2009 2:43 pm EST

I have done so much business over the holidays, that I am not sure of the source. I have reseaserched an individual, declined numerous offers for credit cards that may or may not have clicked properly, and requested a free credit report(WITH A FREE TRIAL, WHICH IS A JOKE AS IT IS NEAR IMPOSSIBLE TO CANCEL. THE IMPRESSION OF CANCELATION IS GIVEN, WHAT SHOULD BE GIVEN IS A RECEIPT OF CANCELATION OR E-MAIL

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ljack
Luverne, US
Jan 24, 2010 10:21 pm EST

I pulled up my bank account information this evening and noticed there is this unauthorized charge suddenly appearing from my mastercard cash card. Never dealt with this company or have I spoken to them or given out my card information. They are commiting illegal charges and need to be stopped.

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MHancock
Augusta, US
Mar 20, 2010 9:06 am EDT

I bought a 95 cent version of a person-finder program called Intelius, but that is all I authorized was the 95 cents. Now this different company, INT*IDPROTECT MNTR SVC, has charged on my card and I have not authoized it.

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philomena nwokey
Missouri City, US
Jun 07, 2011 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

to whom it my concern
please cancel my services, i have been billed 3 times already and don't know why. this was supposed to be a one time deal.
985122

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randy s
Simi Valley, US
Mar 22, 2011 4:16 pm EDT

TOTAL scam! Extremely misleading. I called them for a refund and woman in customer service said "No way, we are unable to process any refunds", that is until I said "OK, no problem, I'll reach out to the attorney generals office as I suspect they can assist". She promptly refunded the 3 months of charges!

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Intelius_Customer_Support
Bellevue, US
Jul 08, 2010 7:46 pm EDT

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call [protected] Monday – Friday 5am – 8pm PST. We will be more than happy to assist you with your account.

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Unlimited
Muncie, US
Apr 17, 2010 9:12 pm EDT

I just got hit for the first time. I am making copies of all of the complaints on this website and making a formal complaint to the state.

I will go to the Bank as well, but the Attorney General will bring charges against the company.

I would recommend that everyone who was a victim contact the Attorney General. If enough of them are contacted, then they will get other agencies involved and arrest them as well file a law suit.

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ppppoff
North Sioux City, US
Mar 26, 2010 9:54 am EDT

INT IDPROTECT MNTR SVC I was charged 2 times 19.95 from this company and it over drafted my account. so I called the company and was preparing for a big fight with them but got a girl and she said that I could talk to a supervisor and told the woman what happened and she said that I would get a full refund with in 10 business days will let everyone know what happens. hope that they really do refund my money. has any else had this told to them and if so did they get thier money back.

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charles mangum
Plains, US
Mar 18, 2010 2:09 pm EDT

THIS Bogus or some kind of a scam

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charles mangum
Plains, US
Mar 18, 2010 2:06 pm EDT

can you refund. ASAP.

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charles mangum
Plains, US
Mar 18, 2010 2:00 pm EDT

I never ask to be charged for something ;I dont know anything about. So please refund my money back into my account.

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ccb16
, US
Feb 10, 2010 9:05 am EST

Call them, give them some s@#t and you will get your money back.

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Memo Mex
, US
Feb 03, 2010 11:34 am EST

I was searchig for a friend and got the same charge from INT*IDPROTECT MNTR SVC
of $19.95.

I had talked with a customer representative from Intelius and canceled the monthly charge, unfortunately I live in Mexico and deceptively believe that won't recover my money.

Memo

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HeatherHedrick
Thomasville, US
Jan 30, 2010 12:08 am EST

So I called [protected] and spoke with a guy for about 8 minutes saying that I want my money back (I was billed 2 payments of 19.99 in 1 month), he kept repeating and repeating that he didn't have the authority to refund my money. FINALLY, I told him that if he couldn't do it, then my next step was to contact the corporate officers, providing THEM with my problem and the names of the representatives that said I couldn't have my money back (including the rep I was just talking to), and he totally switched gears on me and was all like, "Well, hold on and let me get someone to give me authorization to refund your money, " then he came back after about 25 seconds of me waiting and said he refunded the last payment.

HAHA! Wow really? Guess you just have to be a little rude and forceful to get what you want.

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HeatherHedrick
Thomasville, US
Jan 29, 2010 11:40 pm EST

I had the same charges twice in a month. I did use the ONE TIME TRIAL of 95 cents, but never did I agree to 2 charges of 19.99. I called the place and the representative said that I clicked a button and agreed to get more information, costing the 19.99 charge. I told her I NEVER clicked that and I don't want to be charged anymore and that I want my money back, and she said she can only cancel the charges, not refund my money. This is ridiculous and I intend on writing a letter to the corporate officers. Anyone else had good luck getting their money back?

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DupedbyInellusscammers
Holland, US
Jan 24, 2010 1:38 pm EST

OK. To any who defended these scammers, go take a hike. People should be clear in their advertising of what you are signing up for. As evidenced by all the poeple here who saavy enough to notice the charges but were duped by the way things were packaged. People are willing to pay a dollar or so for them to access their database and give them some information, but do not want a $20 recurring charge and I agree.

Same thing happened to my wife, she was looking a number up and thought she was very careful in making sure she hadn't signed up for anything, but the deceptive way this was put forth resulted in a charge on our card as well. I'm not happy that people can get away with things like this. We're going to try calling them tomorrow and see how responsive they are.

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holly and joel
Norfolk, US
Jan 21, 2010 3:23 pm EST

i can not believe this, i too am having the same problem as well as with another called clubb, which i never heard of. help what can i do

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sarabohac
Braidwood, US
Jan 17, 2010 4:39 pm EST

ten charges... be sure to go back a few months... just saw it on this months statement... just to check and went back 4 months worth of charges!

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sloanlo
, US
Jan 17, 2010 4:26 pm EST

The company is Intellius.com. I am in the same boat – this is infuriating. Their 800 # is [protected]

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pipper
Orlando, US
Jan 04, 2010 9:00 am EST

I finally got through, but getting a refund is impossible with these people.

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SatisfiedGal
Milpitas, US
Dec 29, 2009 7:38 pm EST

I just called them, was very nice, and they reversed one of the charges, and canceled any future charges. I think I only had 2 months of charges on there, so half is ok with me as long as I don't have to worry about any more future charges. I would have tried to get more reversed, but I knew that might be more hassle than it was worth, and the guy on the phone was friendly enough and spoke English and was American...so that alone left me satisfied! Sorry anyone else has hassles with this company :(

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DaleDuchampKing
, US
Dec 20, 2009 10:02 am EST

I too have 2 of these charges on my account one for November and one for December

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