The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] Int*idprotect Mntr Svc And Intelius - Intelius / unautherized charge!!!

1 CA, United States

I did NOT authorize these charges! One for .95 cents then one for 19.95. I called the phone number listed with the charge on my c.c. bill and only got a recording that refered to their web site. When I tried to find the website I stumbled upon THIS site that had a whole list of people with the same complaint. I quickly called my c.c. company to report it as fraud. They will investigate and in the meantime, de-activated my card and are issuing a new one. Anyone reading this post, I suggest you do the same!

No Fool in CA

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 27, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

Post your comment