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Intex Raised Downy Queen Air Mattress / Inquiry

1 United States

We bought a queen sized air mattress, raised downy back in December/2014. Used it 3x, for when my grandmother, who weighs all of 120lbs, would come for holidays. We have used it 3x, and it developed some sort of leak into the "raised" part and now we have a giant hump in the middle of the bed. Rendering it useless. (See pic below). I tried contacting them, got someone who broke spoken english that i could barely understand. When I requested someone that spoke clearer English, they told me they were unable to transfer calls. I requested a manager, and once again got the same "unable to transfer calls" BS response. She told me I could hang up and try for someone else. For a company that (right on their website) claims they have "impeccable customer service", they have no idea what theyre talking about. I am completely disgusted.

Intex Raised Downy Queen Air Mattress

Jun 1, 2015

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