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Intex Recreation
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1.9 200 Reviews

Intex Recreation Complaints Summary

43 Resolved
157 Unresolved
Our verdict: When using services from Intex Recreation with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Intex Recreation reviews & complaints 200

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Intex Recreation bad product

I bought an Intex air mattress to use as my primary bed. Based on the frequent use, I did not expect it to last forever...however, within just two months the mattress developed a massive leak (air was gushing through a large section of the top of the bed, even though there were no visible holes/tears...the air was just coming through the fabric). I wrote the company about the problem and they wrote back to say that there is nothing they can do to help me (no exchanges and no refunds).

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mt kiroriwal
, IN
Jun 21, 2013 2:21 pm EDT

I bought an Intex air mattress to use as my primary bed. Based on the frequent use, I did not expect it to last forever...however, within just two months the mattress developed a massive leak (air was gushing through a large section of the top of the bed, even though there were no visible holes/tears...the air was just coming through the fabric). I wrote the company about the problem and they wrote back to say that there is nothing they can do to help me (no exchanges and no refunds).

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Intex Recreation poor product / bad warranty

I purchased an air mattress from this company about two weeks before I would need it to make sure it arrived on time. We took it on a trip to a friend’s house and used it for the next week. Each morning at about 3 or 4 AM I would need to turn on the pump to fill it up again because it had lost enough air that we were sagging into the middle. Obviously the mattress had a slow Leak.

We came home a week later and I contacted the company to return the mattress for a replacement because we were still within the 30 day warranty period and the mattress leaked the first time we used it. Several days later I received an email saying that mattress was in the warranty period, however, I would need to try and fix it myself before they would “proceed with the next option”. “Our Company offers a 30 day warranty on these products. You are within the 30 day period. In order to proceed with the warranty process we would ask that you first try to find the hole and patch the bed.” I have never heard of a "you fix it yourself" warranty. This is a product with a manufacturer defect. Not happy with their response, but with no options, I tried the methods they suggest to find the hole. After spending several frustrating hours, I was not able to find the hole so I contacted them again requesting replacement. Now they indicate it has been too long and I am out of warranty. They sent me another email indicating they would send me more patches or give me a 10% discount on a new mattress. Unbelievable, why would I need more patches if I can't find the hole in the first place? And second why in the world would I buy another mattress from this company at any price…

Bad products and even worse customer service and a warranty that doesn’t really exist! Save yourself the aggravation and look elsewhere.

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10:49 am EDT
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Intex Recreation shut down on code 77

Bought and got to use a salt chlorinater mod CS8110 system for 1 swim season .It did work well. the problem came when i restarted the second season it did not want to come on, even tho it was put inside for climate storage, IT started to kick out the low salt code, .I cleaned it with 5 to 1 muratic solution and the scale went away.I was didn't have to add salt, but it began to code the same thing again i added salt even tho chlorides (checked by pool place was fine) It finally quit and began showing an intermittent 77 code fore it went black, now it does nothing! the problem comes in when i call for tech support and, told"Due to the call volume, try to call at the end of the month"?as for emails, i never found a page format to send an inquiry as to what could be the problem.
I even had one pool company that sells them, that they do-not service them in any way and any problem would have to be taken up with Intex! -0- Warrenty

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Caroline57
Loris, US
Aug 27, 2013 9:11 am EDT
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This is the second unit I have purchased in 4 years. When the Low Salt light comes on the unit no longer produces chlorine.

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Intex Recreation assembly question

Not a complaint, just a question. I have just assembled my Intex ultra frame pool, and as I began filling it, one side of the pool's frame is slightly "bowing" inward. I am wondering if I continue filling the pool, will the weight of the water push the bowed frame outward to its intended position or will increased water volume cause the bowed frame to bow even more? The ground is very close to level, as I had an excavator level the area using a transit. Any suggestions?

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Dreamlandx314
Houston, US
Jul 10, 2012 10:59 pm EDT
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hmmm.. this is like a really good experiment... reminds me of science class of water displacement... my bet is on the the weight of the water push the bowed frame outward to its intended position... well, anyways keep us posted and see what the verdict is!

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10:14 am EDT
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Intex Recreation bad product

I bought a Intex twin airbed as we had company. I spent $59.99 that I could not afford. I was assured by the sales man this was a good brand. Well it lasted two nights before it got a hole, we patched the hole, seemed good to go. Then three days later this loud uncomfortable mattress was flat on the floor. WOW! One week and it was dead. Can't find any holes, won't hold air. This product is a piece of #*#* never had a product cost so much that is so fragile and worthless for the money. Now it is worthless with no refund in my favor.

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dawn
,
Jul 27, 2008 11:45 am EDT

i ordered parts because there was one staight pole messing from the box when i bought it and one of the T bars was bent the claim # is 21810 when it came to me from fed-ex it awas the wrong part you all sent me a pump, so we sent it back. but the problem is i waited a wekk for these parts and now i have to wait another week . that is not right what i would like is for the right parts to sent tome over-night so idon't have to wai another wekk that would be the right tning to do SINCERELY, DAwn VanLeeuwen

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timtim
, US
Jul 10, 2012 11:25 am EDT

I purchased a pool system from Intex corp. I talked to their manager before I made the order and he was so polite and showed me many of the advantages of the product I was going to buy. I believed him. After two weeks I received the system but there were not enough details inside. When I called to the same manager he said that I should paid extra money for the missing details.

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Valerie A. Spring
Lords Valley, US
Sep 13, 2013 10:10 pm EDT
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Same situation as me. However, I bought it so that my handicapped sister could stay over in my tiny house. Needless to say, I was
awakened at 4 AM to find my sister on the floor, as the bed had deflated substantially. It also popped a seam, so there was a big bubble in the middle of the twin bed.
What a horrible product, and whammy to Walmart for selling this piece of garbage. By the way, make sure you read the tiny eight by ten notice by the air mattresses in Walmart. They only offer 15 day refunds or replacements on their airbeds. Sneaky, sneaky. They knew damn well they were retailing an inferior product. Valerie A. Spring

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Intex Recreation liner

i purchased an above ground pool (intex pro series 16x48). I spent $400 on this pool and I've only had it for 45 days. In that time we have filled it with water twice just to have the seam split. The first time we put a patch on it, filled it back up and the seam split in another area. we have yet to swim in it, and when i called wal-mart to have it replaced they told me after 30 days there was nothing they could do. So I'm out the $400 + tax and the water bill to fill it up 2 times. All i wanted was to be able to enjoy the pool with my family on the weekends when myself and my husband are off work.

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Channie038
Macon, US
Jul 11, 2014 2:08 pm EDT

I traded my pro series 22' pool in for the 26' Intex pool. I wanted a bigger pool so I gave the pro series to my sister. I liked this pool but I also wanted a better pump and it seemed like a hassle trying to replace the pool so I just got rid of it. That was a huge mistake. I installed the new Intex pool and used it a few times. Than one night I went to bed and the pool was full. When I woke up the next morning, the pool was completely empty. Apparently, the bottom of the pool liner ripped and all the water emptied out overnight! I had the pool less than 2 weeks so I took it back to Wal-mart got another Intex 26' pool. I put that one up, filled it with water and enjoyed the pool for about three weeks. And than, yes you guessed it, it started ripping apart again. This time I was determined to fix it because I didn't want to waste the water. So, i went to the pool supply store and spent a lot of money on repair kits. And repaired the rip. It still leaked but it was a very slow leak. A few days later, I noticed the water level was down. Checked the pool and low and behold... there was another rip in the pool in a different location. We hadn't even been in the pool to cause it any strain, but it still ripped . I bought the pool on June 10 and took it back yesterday July 10 2014. I will never buy Intex again. I bought another Pro Series from Kmart last night. The pump sucks, but at least it doesn't rip apart!

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MauiAL51
, US
Jun 19, 2012 4:50 pm EDT

Try contacting the manufacturer.

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Intex Recreation bad product and bad customer service

We bought the Krystal Clear Sand and Salt Water Filtration System last year (2011) for our 16ft intex pool. It worked great last year. We stored it properly, followed every instruction to the T. Brought it out this year and now we have a low salt level indictaion ALL THE TIME! We have cleaned the electrolytic cell along with every other part that needed cleaning, tested the water and the salt is actually on the higher end of the scale. I called intex and because I ordered the product from a website, all I have is a printed copy of the email receipt that doesn't have a tracking number on it. Because of the lack of a tracking number, they are refusing to acknowledge that the filter is still under warranty. I have proof we bought it where the receipt is from through our bank statements, which they don't accept either. After some research, I have found many other complaints that are just like ours. The system will inevitably have this malfunction and the company has set up there policy to make sure they have to help as few customers as possible. Not impressed with intex or their customer service. Bad company, bad product!

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Intex Recreation leak

Same as many other complaints to Intex, the inflatable sofa whcih I bought on Apr 4, 2012 in a shop called Kokoon in HK. I keep that in my parents' home and only use it during weekend. Last Sunday, I found there is a very small crack on the left hand side, just right on top of the first strength line. I called Intex office in HK, I was transferred to a Mr Lam, simply he asked me some basic questions and replied me around 10 minutes later. I told him that I was trying to use the sticker to fix it but it didn't work, what could I do. Mr Lam claimed he didn't know how I used the sofa, and, he used high pitch to say that has been bought for over a month, by all means, he was telling me that over a month their product should be broken or damaged, that was what I catched. Then, I asked him what could I do with it, Mr Lam then asked me what should do with the leak. Come on, I told Mr Lam, if I knew how to fix it, I should be able to replce him! He then said the sofa is big, it cannot be used one piece of PVC to make, they stitch several pieces together, I stopped him, I totally understand, however, many things are made in this way, BUT, NO ONE EXPECT IT TO BE LEAK OR BROEKN WITH A SHORT PERIOD, ESPECIALLY WHEN IT IS A FURNITURE! HERE, I HIGHLY RECOMMEND ALL NOT TO PURCHASE IN SUCH BAD ATTITUDE COMPANY, I BELIEVE ATTITUDE AND LEAD YOU TO WORK RESPONSIBLE, HOWEVER, IN THIS COMPANY IS DEFINITELY IRRESPONSIBLE, furthermore, they claimed the lodability is 100kgs, I am much thinner than it, when problems come, they just deny.

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Yvonne Stulec
Jersey City, US
Jul 25, 2012 6:57 pm EDT

I purchased an Intex full size air bed the pump is not pumping the bed it is not working
I bought it from Kennedy Dept store Inc on Central Avenue Jersey City NJ serial number is
# 66968E code # [protected] I paid $29.99 for this item contact me at [protected]

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Intex Recreation above ground pool

I bought a 16 ft. above ground pool about 2 years ago for my son. I got the upgraded one with the metal supports etc. it is a tan/gray color. I paid about $600 for it. The first seaon it held up well although the pump was pretty weak. But by the second season it already had a leak in it and the vinyl was so broken down that the kids were literally getting bloody toes from the abrasive nature of the vinyl bottom. Plus, the ladder started wobbling no matter how much we tightened and adjusted it. Then the rope holding the supports in place frayed and broke and one of the supports bent. I am a single mom and financially struggling.I can't afford another pool.I live in Phoenix and it is already in the 90's here.The kids want to swim but I have to tell them sorry. Swimming is their main source of fun in the summer.Now what do I do? I have already written, sent a fax and recently sent another letter to the president of Intex corp. with no response. I guess customers don't matter much to them. I have been a loyal customer for a number of years.This is my 3rd pool, plus I have purchased other items as well. I can no longer recommend this company to my friends either.It seems that once the sale is done they don't care about the customer anymore. It seems big corporations talk a lot about the customers but don't back it up.

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Intex Recreation faulty mattress and defective

i have had this airbed for about two 12 weeks and while i was asleep the seems ripped and made a big bubble in it and then i was wondering why the air was not holding and there is a rip in the seem in a whole diffrent partof the bed where i bought this bed there is a no return policy so i am loosing out on a nice comfortable bed and and the money i am out on it i would appriciate a response soon abought this so it can not happen to other people and hope fully as a costumer i can please get this problem fixed. i have not slept this well in seven years and i got this bed aired up it was the best sleep i would really like keep using this product

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josephdewayne
, US
Mar 27, 2020 6:32 pm EDT

got the problem i checked the whole bed for leaks, found it in seams let the air out super glued it with rubber clamps, then other side, it loosing batting . it about 4 weeks old and i weight 176 LBS the only one that sleeps on it me

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Your product sucks
, US
Jul 26, 2017 1:10 pm EDT

Intex is a [censor] company I have bought aleast 6 mattresses for the cost of 49$ and tax making it around 55$ by now I could of bought a damn bed but everyone that I have bought a month or two later have been either leaking air or the Seam have popped and I tried to return it but they wouldn't let me I thought it was me messing them up but since I had them mattresses they always [censor] up on me when i only weigh 126

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@ed
, US
Jan 20, 2017 8:33 am EST
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i have the same problem the mattress looks like a hot air balloon Intex queen bought 9/10/16

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Sharee33
, US
Nov 07, 2016 7:30 am EST
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I also recently experienced the same problem and the number they give to call just has an answering machine. I paid 60 dollars for this mattress and for me thats a lot of money to just dismiss. Intex should be sued.

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reno. stacy
, US
Sep 17, 2016 7:14 am EDT
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Intex Air Mattress
Size: Queen
Style: Delux Pillow Rest Raised w Built-in electric pump

Complaint:
Product should be investigated for recall.
While inflating the mattress I heard a loud rip sound on the inside of the mattress than a bubble developed on the right side of the mattress. The mattress was not fully inflated but this area popped out. after deflating and reinflating the mattress the right side raised quickly while the rest of the mattress was still not firm enough to sit in.

The mattress is about 12 weeks old.

Both that top and under right side of the mattress extended too quick and the seam had released in that area making the area round leaving less than 50% of the mattress space, which can not be filled to a comfortable firmness.

Below are pictures taken while the bed was inflating to show the difference in size and firmness

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Intex Recreation ups not working

Dear Sir
I have purchased a Intex UPS model Protector 600 VA on 27.06.11 of warranty 2 years from Jamshedpur.After been on year it has stopped working .I have lodged complaints to customer care at No-[protected] and received a registered complaint No-1110SP1650948 Dt-12.10.11.As per the customer care of Intex it was supposed to be attend at residence within 24 hrs.But no action has been taken care by the service provider even after reminder at the same customer No.
I thwerefore request you to verify the matter from your end t rectifie it at the earliest.

Regards
Saibal Chowdhury
[protected]

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ravvi
, IN
Jan 08, 2010 6:26 am EST

i have bought intex ups before one year back but now there is a problem in that no body is responding from company.

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tk singh
, IN
Jun 20, 2014 2:29 am EDT

i IWAS PURCHASED ONE INTEX BATTARY FROM COMPUTER ZONE, UDHAMPUR (j&k) DURING JUNE 2013 (IE ONE YEAR AGO) FOR MY OFFICE .BUT NOT WORKING. . ON COMPLAIN REAP OF COMPUTER ZONE ATTENDED AND INTIMATED THAT UPS BATTARY. REQURED TO BE REPLACED DUE TO BATTARY OF UPS NOT IN WORKING CONDITION. PLEASE REPLACE UPS BATTARY IMMEDIATELY..

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PANKAJ KR. SINHA
, IN
May 13, 2014 2:49 am EDT

NO.OF 5 UPS NOT WORKING
UPS MODEL NO :-BLACK ARMOUR 725
CONTACT NO:-[protected]

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mohansingh
, US
Dec 11, 2013 11:59 pm EST

sir/madam,
I was purchase intex UPS Model No.PROTECTOR 725([protected] before 3/4 month ago. there is battery problem . Bettory are not worked more than 5 minutes.
No more time to purchase this UPS. It's in underder warranty period.
Kindly request you to give warranty or replace this ups
UPS Model No. -PROTECTOR 725([protected]
Cotantc No.[protected]

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manoj chambhare
, IN
Mar 12, 2013 2:42 am EDT

i have purchased an ups before 6-7 month ago, now i am not getting charging efficiency it gets shut down while working is on.
the same problem affecting my computer.
kindly request you to give warranty or replace the model.
Model - proctor 725 ([protected]

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Somesh sahu
, IN
Sep 17, 2012 2:32 am EDT

me too.my ups also has stopped working within a year of same company intex protector 600 va

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Intex Recreation do not waste your money! poor product - even worse customer service!

We purchased a brand new Intex Excursion 5 person boat set - First use out on lake prior to our big annual vacation and the oar broke. The cheap plastic sleeve crumbled and broke off -- no way to fix it. As we are experienced with these types of rafts & oars; this was clearly a manufacturing issue. So I looked on their website / online store and the replacement part was only $3.25 but the shipping made this $18.38 and would take two weeks to arrive. Didn't feel I should have to buy it, since it was less than 30 days from purchase and I still even had the original cardboard box. Called customer service and their response was "They don't warrantee that product". REALLY?!? So I asked what part of the boat DO they warranty -- her response was "none of it. They warranty only select components of some of their pools etc." Yet, their website claims (http://www.intexcorp.com/consumer_service.html):

"Imagine a company so dedicated to QUALITY, SERVICE, and PRICE that it builds the best Customer Service department in the industry. That is what Intex Recreation has done to ensure that each and every one of our customers is totally satisfied with their Intex® products. Our Customer Service team is a highly trained, dedicated group of individuals with one single objective in mind: to make sure that every Intex customer fully enjoys each Intex® product they purchase. Whether it is answering a question on assembling one of our above ground pools, locating a store to purchase an Intex® accessory, or help replacing a broken airbed valve, our Customer Service representatives will be there to help."

REALLY!?! So (1) their product was not up-to-par (2) they DON'T stand behind their product (3) they state FALSE CLAIMS OF SERVICE on their website and (4) they basically TOOK OUR MONEY AND RAN. What a joke! I will NEVER purchase ANY Intex product again, and will make CERTAIN that anyone else I know realizes that if you buy something from them, expect to get ripped off in every regard.

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Intex Recreation poor product/horrible customer service

We purchased an above ground metal framed pool from Intex and it was riddled with holes! When we patched them and filled the pool it collapsed and almost killed my children! Customer service is terrible and offered zero support!

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intexowner
Athens, US
May 31, 2012 4:28 am EDT

I have never had any problems with Intex customer service.

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Robert Silva
Middleburg, US
May 17, 2012 5:14 am EDT

I needed to know how to process a clam because my intex pool is leaking after having filled it two days ago, I was told on the original call several steps that made no sense at all. So I had to call customer service back, then I was told something different, that I called back to verify the information that I received and then that changed. so I the called to speak to a supervisor. Intex pool customer service is the worst I have ever come across. I had to ask seven times to "Please speak to a supervisor." I was told that there was no supervisor in the call center, Then I was told that a supervisor would call me back within twenty-four hours, then I was told that she would be able to tell me how she would assess my call.

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Intex Recreation leaking air tube

we have had a intex pool and replaced the pool under warrenty last summer . intex would not help but did say they were aware of issue . the air tube would develope dry rot cracks and start a never ending air leak from diffrent areas on the air tube through the cracks . it was a daily fix sometimes several times a day trying to patch so it could continue to hold air and not loose about a foot of water . each time we would come home or check on it and find the tube flat and water lost . i have spent about a hundred dollars trying to seal leaks on first pool then now again on the replacemnt . now i have had blow out from the cracks and have no idea how im going to seal it this time . tried to call intex again and was told yes we know of issue but it is past the 90 days and to take it back to place of purchase and see if they will warrenty it again . we also had pump issue and purchaced the bigger pump from ebay . that has been ok since . i really dont know what to do the way it is i have rigged the scimmer to work and the air tube is flat . loved having a pool but i dont recomend anyone to buy anything from itex . i am really thinking of contacting an attorney about intex pools . i think this pool should last not every year have to replace or have continious defects . (and these are defects that they stated to me they are aware of but i see do not stand by there product at all)

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Intex Recreation missing items in order

I received an above ground pool from Intex. The order was to include a Ground Cloth. This item was not in the package.
I called Customer service and was informed that I had to file an investigation/complaint from.
They sent me a Link and complaint number. I can not open the file they sent. I tried to cut and paste, that did not work either.
I called Corporate Headquarters and spoke with an "ED". He was very rude! Bottom line, if your order is missing items or damaged, you are out of luck! And they don't care!

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Update by UN_HAPPY
Jun 27, 2011 2:50 pm EDT

Forget about filing a claim or complaint with this company! The link they send out from Hong Kong does not exist. The only way to talk to anyone is to call the corporate office in California @[protected]! By the way this is Pacific time!

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Intex Recreation pool pump too small

I purchased a 15'X48" Round Metal frame above ground pool. The filter pump included in the package is the Krystal Clear Model 637R filter pump. This pump is only capable of filtering 1, ooo gal. per hour. It does not filter the proper amount in order to filter the water in the 4, 440 gal. pool.
I have discussed this with several Professional Pool Companies and they all agree the GPH should be no less than 2500 gals. per hour.
I called Intex, and was told point blank that the pump was fine.
On their web site, they offer the correct (replacement) pump; Intex 633 Small Pump UPGRADE PACKAGE! I have to purchase !

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Intex Recreation horrible product & customer service

Purchased 18x52" metal frame pool April 2009 for $1000. Set-up said to be easy, did not warn the ground prep needed. Mid May finally done with ground prep, set up- leaked immediately. Intex had us cut the piece out, send to them, 2 weeks later got the new liner (now 6weeks later). June reset up pool, leak caused major damage to ground work, redid work, but still not perfect. Extremely high maintenance to keep salt level and yellow grunge off bottom & walls of liner. Skimmer very flimsy. 2 months of pool, turned green over night. After 10 calls to Intex they would send out new filter system. By this time it was time to store the pool for winter. 2 days of cleaning the green and packing back in box. 1 month later the new pump comes, I don't open the box. We dd not set the pool up summer of 2010 but this year 2011 we did. Hours after set up and several 100 gallons, new leak. (in other words 2 out of 3 set ups, this liner leaked ). Intex refuses to warranty the product after 90 days. I had to pay 100 for pool service to seal, still leaks, I set up the new filter, Intex sent me the cheapest model instead of the expensive salt system. The one they sent was not even rated for the amount of gallons my pool has. I called, although it was Intex mistake for sending me the wrong pump, they refuse to exchange it. $1000 for pool, $200 in sand, $100 landscape timbers, $100 salt, water and electricity for well pump for 3 days to fill pool 4 different times & countless hours of very hard work. SOOOOOOOOOOOO not worth it. Not to mention the disclaimer this product does not come with.. "The setting up of this product may cause divorce".

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reefercat
, US
Jun 25, 2011 6:49 am EDT

You didn't open the box for 2 years? Duh!

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11:37 pm EDT
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Intex Recreation terrible customer service, warranty, and pool

I purchased an Intex above ground pool on 5/17/11 at Wal-mart along with the 2 year warranty. I now have grass growing in my pool although I followed Intex's owner's manual and cleared the ground of all grass. Intex's customer service said "grass growing into your pool is a natural thing". Ha! They would do nothing with their 90 day warranty and we have had the pool a few days shy over a month and swam in it for a week. I called the Wal-mart warranty we purchased which will not kick in until the 90 day INTEX warranty expires...which would be August 17, 2011..swimming season is just about over. Ha, more! The Wal-mart warranty would not cover this at all. So basically we had to drain the 3000+ gal. pool today and go buy "blast-it" from a recommended pool dealer to kill the grass and long strips of patch kit to patch well over 40 holes where the grass has gone through. Will never buy, nor recommend an INTEX pool for the rest of my life.

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reefercat
, US
Jun 24, 2011 2:51 am EDT

you swam in it for a week? Was that some kind of endurance test?

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11:09 pm EDT
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Intex Recreation customer service

We bought the 15' by 48'' intex inflatable pool, assembled it and filled it only to find the pump was defective. It took 48 hours and multiple emails/calls to get the claim submitted. They shipped a new part but told us it would take 5-7 days- making it almost 10 days without proper filtration in the pool. The customer service is in China and you can not speak to a supervisor, they have to call you back. Would not buy from this company again.

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Intex Recreation sand filter

After buying a sand filter and installing it a rain storm came through. It knocked out the power and rain pretty hard. After the storm I went out to turn the sand filter back on with no luck. I have had nothing but headaches with Intex . The first pool had a large leak, then got another one, because the store told my wife we couldn't get our money back ( Thanks Wal-Mart). Now the sand filter from Intex won't work after spending the money on getting a GFCI plug put in outside. I will never use their products again and I will tell everyone I know on Facebook about the poor quality of their products.

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Anil Kumar intex
, IN
Aug 11, 2010 8:15 am EDT
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MAINE 27-07-2017 KO MOBILE SERVICE CENTER PAR DIYA THA LEKIN AAJ TAK TEEK NAHI HUVA, VERY POOR SERVICE, PEHLE TO KHARAB PHONE COMPANY NE DIYA OR AB SERVICE BHI NAHI KAR RAHE HAI, MAINE 15 DIN KE BAAD TATA KA MOBILE KHARIDA HAI JISKA CHARGE COMPANY SE LIYA JAYEGA . MAI ITNA DUKHI HU KI MAI BATA NAHI SAKTA VERY VERY VERY POOR SERVICE AAGE SE KOI INTEX KA MOBOLE MAT PURCHASE KARNA PLEASE

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Nancy
,
Sep 14, 2006 12:00 am EDT

We own an 18' round intex easy set pool, last summer the hose between the pump and filter sprouted a leak. We could not find a replacement 2' hose and instead bought a hose from Home Depot. The hose does not fit right and so we did without the pool for most of last summer...oh and one of the handles broke that serves to open the water . This year I found intex on the web and immediately ordered the hose and handle paying by credit card via a person on the other end of the phone line. I explained to the real live person (Jose) that we live in a very small town and our mail is not delivered to our home as everyone in town has a PO box. He said that they only deliver via UPS and so he had to have the street address for delivery and of course he had the PO box because that is what is tied to the credit card. This transaction was on June 20,06. I was told we get our parts in 5-7 days. On June 27 I called Intex again to get a tracking # for the UPS shipping. At that time someone whose name I did not get told me that the parts were sent regular mail to our street address. I talked til I was blue in the face to this very rude young man and finally asked to talk to a supervisor. He told me that I had to give him my personal info and a supervisor would call me back in 48 hours. I WORK I DO NOT SIT AT HOME WAITING FOR THE PHONE TO RING! I handed the phone to my husband and the rude young man hung up on him. I called back and got another person named Stacy took the call talking to my husband and she apologized and said that the parts would go out the next day to our PO box and "no we would not have to wait for them to get the other parts back from wherever they had ended up". She took all of our info again. On July 10 we again called and got a person called Antonia...she says the parts have not gone out and that there was not any new info in the computer because only a supervisor can change info after the initial order! Again we were refused when we asked to talk to a supervisor being told we would get a call in 48 hours. Guess what it is July 17, NO PARTS, NO CALL but the money was deducted from the account June 21, for order # 260071. It is now July 17 the summer is 1/2 over and we have not been able to use our pool. We have our home up for sale and we had no intention of moving the pool to a new home but instead were going to purchase a new one...it will NOT be an intex! It is a $600.00 piece of junk taking up space in our backyard. Thier web site does not even have an address to send inquiries or complaints to and I was unable to find one until I got on this web site. That is not the way to do business! I will never NEVER reccommend an Intex pool to anyone after this lack of service. By the way Wal*Mart has been no help either as they feel that they have thier money so tough luck just buy another pool and line thier pockets again! Please help me resolve this. Thank you... Nancy

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robert summers
,
Aug 11, 2008 6:41 pm EDT

I have been dealing with Intexcorp for about a month and a half over missing parts for a 18' above ground metal frame pool. The valves and filter strainers needed to hook up the pump to the pool were missing, I called Intexcorp and was advised I needed to submit a claim form to get the missing parts. Ok thats fair so I faxed it to the number that they gave us and called back a week later to check on my claim. I was told that my fax did not come through and was given a second number to fax it to, sent it to both numbers this time and again called to check on the missing parts. I was told that they had received my claim but the parts were on back order and that they would be sent ASAP. Two weeks later called again and was told that my claim was not received and wanted to know what number I had faxed it to. The customer service rep. was reading from my claim form so I know that they have it, again more run around and stalling from Intexcorp. So what to do what to do? Decided to call every retailer of their products and ask them to get involved. I figured if everyone that has had a problem with Intexcorp customer service could start complaining to the major retailers, ie. Walmart, Target, Home Depot then they might stop selling Intexcorp products and put them out of business. If nothing else they might have to fix their Com.Ser.Dept. I hope that everyone that knows someone who has had a problem with INTEXCORP passes this idea on and start hitting INTEXCORP in their wallet.

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