Intex Corporation / Poor quality product!
I purchased an Intex 18' X 48" easy set pool last June the pool was great at the time of use I took the pool down for the winter due to the freezing temperatures we experience in Virginia. I took the pool out this year to set up everything went well until I completed hooking up the pump to the pool when I released the water into the hoses to fill the pump and took the pressure off the pump I turned the switch on, the pump made a horrible noise like it was breaking apart I immediately turned the pump off opened the filter area of the pump finding plastic pieces in the filter area. I took the cover off finding the impeller blades had broken completely off of the shaft resulting in the pump not being any good for anything. I have called and called with the same results the volume of calls are so high that there will be a 15 or 30 minute wait. I do not have the time to wait on line to speak to someone since I'm calling during business hours and I have phones to answer at my place of business. I ordered another pump on line hoping this pump will be better than the one that came with the pool. My pump is under warranty and I haven't had much luck getting in touch with someone to replace it the operation manual states mail it back to Intex for replacement with prepaid postage, I have no problem with doing this as long as they will respond or replace the pump. I agree with a pool as large as 18' X 48" I would feel the pump does not pump enough water to keep the pool clean the GPH needs to be much larger.
Very poor service and product quality!
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