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The company address is Suite 1770, 511 E San Ysidro, Blvd., San Ysidro, CA, 92173. Complaint lodger Diana wanted this.
On May 15 I used my Visa card to call the hotel in Madrid, Spain, for directions to their shuttle service. It was about 6 blocks away; the call lasted about 1 minute. The charge is $26.28 plus a $.95 verification charge to make sure my card was valid. At no time did they discuss any charges. I was expecting perhaps $5 because it was an operator assisted call.
I'm going to send the company a letter of complaint. What about a small claims court class action? Anyone with me? My proof is my credit card statement. This charge is so rediculous that the Bank of America fraud dept. thought that the $26.28 charge was a trial posting to see if the card was good.
This is unbelievable.
The complaint has been investigated and resolved to the customer’s satisfaction.
The call was made from Frankfurt to Atlanta.
I had the same problem. I made a call on 10/9/10 from Frankfurt, Germany. They charged me $50.23 for 6 Min.
Let me know, what action are you planning to take. My contact is jamalb8@yahoo.com
The BBG/ Faircall/ International Satellite Communications scam must be stopped
John Mattes here at Investigativeguy.com .We are talking to consumers around the globe and asking for details of how they got scammed by BBG./ International SatelliteCommunications / faircall ... so we can take action. The scam has gone on for at least 5 years at hotels and pay phones all over the world.If enough consumers stand up we can end the scam .Write giving us details of how they scammed you. Send to investigativeguy@gmail.com
See all our scam busting stories at http://www.investigativeguy.com
Thank you in advance
I-guy