International Bakery - Hawthorne, NJ / Terrible experience!
I went into International Bakery on Thursday 1/24/2007 and ordered a half-sheet Sponge Bob Square pants cake for my 6 yr old daughter. I need the cake for Saturday 1/27/2007. On 1/27/2007 I picked the cake up for the party and left the store. But when we cut the cake at 6:45 p.m. I noticed that there was lots of cake left and only about 7 pieces had been eaten. Finally, my guest came to me and explained that the cake was stale. I knew the bakery closed at 7 p.m. so at 6:55 p.m. I called the bakery and explained the situation to the lady on the phone. She simply told me to bring my receipt and the cake back in the morning and I will be given a refund. Today, on 1/28/2007 at 10:30 am I returned to the bakery with my 6 yr old and explain the situation to the cashier. She then takes the cake in the back and the owner comes out and ask am I the person with the cake? I said yes, and he said to me that he couldn't give me a refund. I asked the man why did he have a policy that states for returns bring your receipt, a portion of the product, and the original packaging (which I had). The man starting getting arrogant and asked me to get out of his store. I then called the cops. Overall, I ended up without $70.00, a spoiled birthday party, and a cake that the owner put his hands in.