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Interflora PolandFlowers paid but not delivered

Flowers paid but no delivered! Awful customer service

I ordered flowers for my grandma on January 22 for a delivery on Jan 23 on the Polish Interflora website . I received the payment confirmation and can see clearly see the charge on my credit card however interflora poland says they never received the payment. My bank confirmed it's impossible . Reach out to their customer service but nobody responds since 2 days
I want my flowers to be delivered asap or to be reimbursed totally . This is unacceptable

22.01.2017 22:58Status zamówienia: Płatność potwierdzona
Twój numer zamówienia: [protected]

01-22 INTERFLORA.PL WARSZAWA POL 92.15 $

Interflora Poland
Interflora Poland

Ma
Jan 26, 2017

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