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1.2 321 Reviews

Intercape Complaints Summary

14 Resolved
307 Unresolved
Our verdict: If considering services from Intercape with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Intercape reviews & complaints 321

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C
5:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Intercape bad service

I booked the Intercape Mainliner bus from PTA to CT for the 9/04 departing PTA at 17:00. A sleepliner arrive at the PTA station at 17:00 and all the mainliner passenger where placed on the bus, stating that we were going to get our bus in JHB. I was fine with that and it was treated quite professionally by the hostess assisting us. The We eventually get to JHB by around 18:30 and are told to get on one bus then told to get off the bus, then on it again and so forth. there was a lot of confusion at the JHB terminal.I was told to get a sit number and the people giving seat numbers tell me I do not need one. So eventually everyone that was meant to be on the mainliner to CT was told to wait 30 min as a different bus was on the way. By 21:00 a bus eventually arrived and we got on the bus. Then something was wrong with the bus so we had to wait an additional 30 min before the bus could leave. When I thought everything was sorted and we were eventually on the way, the bus breaks down in Litchenburg. Apparently the radiator pipe burst or something. So we are told a mechanic has been contacted and is on the way from CT and there is a bus heading our way that will take us the rest of the way to CT. This is great, however the arguement between the passanger and the crew arises when the bus driver talks to a different courier bus to take some of the passangers with. This is communicated as a possibility by the Hostess. Great. However the Driver turns and tells a select few of the passangers that the other bus can only take nine passanger and he tells them to fetch their bags as they are going on the bus. So the rest of us are wondering what is the criteria that one had to meet to get on that bus as all te people chosen are of fair skin and so is the driver by the way. He tell us that those people are running a race in CT and have to register before cut off time. even though some of the people he put on the bus could not even walk let along run a race nogal.And when asked about such passangers he tells us it's just because we are not priority that is why we are not getting on the bus. The arguing ensued for a while until the other courier bus left.Then communication ceases. The driver did not tell us what was going on and when we are expecting a other bus to arrive. I had to go and ask the driver and get that information to the other passenger. So eventually the other bus arrives and I get to my stop at 20:30 instead of the planned 14:00. one business meeting and spiritual meeting cancelled for the day. My business might not be a priority to them but it most certainly is to me and being told that I am not a priority when they had not bothered to find out if i had urgent business in CT and I can could make alternative arrangement was not hot at all.

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Dod_
Gqebera, ZA
Nov 26, 2023 2:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

In a bus accident, we had in Mossel Bay in the early hours of May 13th, from Bellville (Cape Town) to East London (drop off Port Elizabeth) my travel bag was damaged during the incident so kindly wanted to claim or request replacement or reimbursement of the product.

Ticket number: 1205231117XP895

Images attached.

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Maleny
Queenstown, ZA
Nov 13, 2023 1:51 am EST

This isnt acceptabl is not acceptable

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Hlawulekani faith Sithole
, US
Nov 04, 2023 10:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged twice on my account for a bus ticket and I am not getting help with my refund for the one amount

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Lu Relo Somwahla
, US
Nov 04, 2023 4:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am appalled by how your buses always reak of urine, mind you YOU provide long distance transport so imagine, being in a bus for 22 hours that smells tjerr and what annoys me is it's not the 1st time. You guys need to do better.

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Gloza
Bedford, US
Sep 23, 2023 1:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can you guys please consider Bedford Caltex Garage as one of your Bus Stops.

Please and the Tv channels, please add channels on the tv its been playing adverts for the whole night..

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Venecia Clifton
, US
Aug 12, 2023 6:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good day

I boarded your bus (big sky coaches) in Bloemfontein 04/08/2023, 15:30 today. We got a breakdown in welkom at 17:30, four and a half hours later (and counting) we are still in Welkom. Three different people came out to look at the bus but no luck. No communication, nothing. It's cold and we have places to be.

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Michelle Waldeck Watson
, US
Aug 08, 2023 7:43 am EDT

been on a but for 2 hours haven't been given a seat still sitting on the floor have asked and nothing has been done

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Carol Oosthuizen
Cape Town, ZA
Jun 26, 2023 11:20 am EDT

I tried [protected] couple of times - the number does not exist. Then I tried [protected] - old number and gave me the previous number again. Can somebody please phone me on [protected]?

PLEASE!

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Moagi Letlhake
, US
Apr 15, 2023 7:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Your company policies are extreme. A 2 year old baby paying for a seat is absurd. My 3 tickets booked for my family were canceled and I had to pay more money due to cancelation of tickets due to that a 2 year old baby needed to pay for a seat.

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Nosipho Mjikelo
cape town, ZA
Mar 11, 2023 1:25 pm EST

I missed the bus and phone the customer service they told me that I must take a bus tomorrow but where must I sleep now here in Johannesburg

Intercape In-depth Review

Overview: Intercape is a leading bus transportation company that offers a wide range of services and amenities to its customers. With a rich history and background, Intercape has established itself as a reliable and trusted provider in the industry.

Booking Process: Booking tickets with Intercape is a breeze, whether it's done online or through other channels. The website features a user-friendly interface and navigation, making it easy for customers to find and book their desired trips. Additionally, Intercape offers various payment options, ensuring convenience for all users.

Customer Service: Intercape's customer support team is highly responsive and helpful. They can be reached through multiple contact channels, including phone, email, and live chat. The team is efficient in handling inquiries, complaints, and refunds, ensuring that customers' concerns are addressed promptly and satisfactorily.

Fleet and Amenities: Intercape boasts a modern and well-maintained fleet of buses and coaches. The vehicles are kept clean and undergo regular maintenance, ensuring a comfortable and safe journey for passengers. Amenities such as reclining seats, onboard entertainment, and Wi-Fi are provided to enhance the overall travel experience.

Safety and Security: Intercape prioritizes passenger safety and complies with industry regulations and standards. Stringent measures are in place to ensure the safety of both passengers and their belongings. Luggage and personal belongings are securely handled and protected throughout the journey.

Punctuality and Reliability: Intercape prides itself on its punctuality and reliability. Buses depart and arrive on time, providing passengers with a hassle-free travel experience. In the event of delays or cancellations, Intercape handles the situation professionally and ensures that alternative arrangements are made promptly.

Routes and Destinations: Intercape offers extensive coverage of various destinations and routes. Popular locations are served frequently, providing flexibility and convenience to travelers. Customers also have the option to change or cancel their bookings, adding to the flexibility of Intercape's services.

Pricing and Value for Money: Intercape's ticket prices are competitive compared to other providers in the industry. The company is transparent about any additional fees or charges, ensuring that customers are fully informed. The value for money is evident in the high-quality service and amenities provided by Intercape.

Reviews and Ratings: Intercape has received positive reviews and ratings from customers across various sources. Customers have expressed satisfaction with the company's services, highlighting its reliability and comfort. Intercape's performance is consistently compared favorably to its competitors in the industry.

Sustainability and Environmental Impact: Intercape is committed to reducing its environmental impact and has implemented various initiatives and practices to achieve this. The company utilizes eco-friendly technologies and fuels whenever possible, demonstrating its dedication to sustainability and social responsibility.

Accessibility and Inclusivity: Intercape strives to accommodate passengers with disabilities or special needs. The company ensures that its services are accessible to all by providing assistance and facilities as required. Additionally, Intercape offers services in multiple languages, catering to a diverse customer base.

Partnerships and Affiliations: Intercape has established partnerships with other businesses and organizations, offering benefits and discounts to its customers. These collaborations enhance the overall customer experience and contribute to Intercape's reputation and credibility in the industry.

Conclusion: Intercape stands out as a reliable and customer-oriented bus transportation company. With its user-friendly booking process, excellent customer service, well-maintained fleet, and commitment to safety and sustainability, Intercape offers a top-notch travel experience. While there is always room for improvement, Intercape's strengths far outweigh any weaknesses. Overall, Intercape is highly recommended and deserving of a high rating in the industry.

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Phone number

+27 21 380 4400

Website

www.intercape.co.za

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