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Intercapebad services

1
S Jun 28, 2016

We have purchase Bus Tickets from Intercape on the 13th of June 2016 for Departure on the 23rd of June 2016 to leave for Cape Town
My daughter Jessica was suppose to get on the bus at 18:30 pm Thursday evening BUT the bus only arrived after 20:00 – No
apologies for the inconvenience or a SMS from Intercape to say that the Bus was going to be late – NOTHING

My daughter was suppose to be in Cape Town at 07:00 the next morning (Friday, 24th of June) to write exams. Due
to the bus being late I had to get her on a plane to Cape Town, to be in time for her exams.

She received a Voucher from Intercape, Voucher:576C1EF36085A. We don’t want this voucher as it’s now meaningless to us.

Can you please refund the money as soon as possible!

We made use of Intercape in April 2016 (return from Cape Town to PE 18/06/2016) – Also a bad experience, Bus break down
Looking at Intercape’s Customer Care Service / Complaints today – Not looking good at all
And now 2 days later - no Reply from anyone

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