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[Resolved] Intelius / charge on credit card

1 WI, United States Review updated:

I have a charge of $19.95 on my credit card and I have no idea what it is for and how it got there. I would like to either get my money back or have them stop charging me for this service that I don't receive.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 27, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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  • He
      11th of Jan, 2009
    0 Votes

    what is this for?? i wont my money back Poul Torp

  • He
      11th of Jan, 2009
    0 Votes

    please send my money back...i do not know what is this for?? Poul

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