The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] Intelius / Valuemax / unauthorized withdrawal

1 Sheridan, OR, United States

Unwittingly signed up for identity theft protection when all I wanted was to find an address. Intelius proceeded to charge me 19.95 twice for this service then charged me twice again for a "valuemax" subscription. It's odd because usually my bank sends a notification that funds are being withdrawn and I didn't get anything.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 23, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

Post your comment