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3.5 242 Reviews

Intelius Complaints Summary

152 Resolved
90 Unresolved
Our verdict: With a good resolution rate, Intelius generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Intelius reviews & complaints 242

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8:19 am EDT
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Intelius history of scam artist

Please, if you haven't yet had funds stolen by these crooks, check this website on the chief-fraudster before using the "services" of Intelius:
http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/

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2:06 pm EDT
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Intelius chargin for a subscription that I never ordered.

They are debiting my Check's account in the Amount of $-19.95 US Dollars in 2/2/09 for a Subscription that I never ordered.

I already ask for the reinbursement of the first month's charge and they offered to credit my account and instead of doing that they charge again another $19.95 Dollars on 3/4/09 for the subscription monthly payment.

In view of such behavior I assume that they will continue charching my account each month. I will ask my Bank no to charge my account and if it's possible to sent back the other two that they already have colected.

Somebody has to do something with this type of abuse and scam.

Ruben Martin-Campos

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8:55 am EDT
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Intelius cancelled before and still charging account/cannot contact via phone

I have cancelled the services with Intelius several times before in 2008 and they started charging my credit card again in 2009 for services I haven't used or resigned up for. I've been charged 19.95 per month for "background check/people searches" that I have not even utilized. I've tried 3 times to get in touch with customer service because I cannot cancel online due to not knowing my account login and password because I never signed up for an account. I've been on hold for over 20 minutes during each call and never was able to reach a representative. I do not have the time to keep calling and attempting to reach this company, I am in the process of filing a complaint with my credit card as well.

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nchan25
San Antonio, US
Jun 16, 2009 6:37 am EDT

did not use or authorize these transactions cc was charged causeing an overdrawn account these funds need to be returned to my account immediately!

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5:55 pm EST
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Intelius unauthorized charges

Letter directed to Sears Credit Card:

On or about 02/21/09 I used services provided by Intelius.com to conduct a background check for legal work. These are presented in charges in the amounts of $1.75 and $47.90. In advertently, with no intent and because of site confusion, I selected 24ProtectPlus on or about 02/25/09 for the amount of $19.95. I am disputed this charge. In addition, on 02/28/09, there is an ongoing charge from Intelius.com for an additional $19.95, which I terminated.

Consequently, I am disputing charges of $19.95 made by 24ProtectPlus on 02/25/09 and $19.95 levied by Intelius on 02/28/09.

I have contacted Intelius repeatedly via email requesting termination and refund of the charges appearing in the previous paragraph, but to no avail. Intelius does not respond to my email nor has it terminated charged. In addition, I have not been offered a refund. I am not disputing the charges made on 02/21/09 for $1.75 and $47.90 respectively.

All documentation has been included. I am unable to reach the service through the telephone. I have fulfilled my communication requirements. Documentation has been included and, therefore, I fully anticipate that Sears will rectify these matters immediately. In the event that Sears refuses to become proactive in these matters, then I will terminate my credit card immediately. I have a long record of service and allegiance to Sears; I expect and demand results.

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10:27 pm EST
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Intelius unauthorised charge

They are charging my credit card each month. I did obtain information once and thought that the charge was a one -off but the charge is being made each month !

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HotNYCdick
New York, US
Mar 03, 2009 10:32 pm EST

A:
Call your card company and change you credit card number right now!

Than:

Disputing a Credit Card Charge
Issuers must follow rules for promptly addressing a credit card dispute. You'll get a statement outlining their rules for correcting billing errors when you open an account and at least once a year. In fact, many issuers include a summary of these rights on your bills. If you find a mistake on your bill, you can dispute the charge and withhold payment on that amount while the charge is being investigated. The error might be a charge for the wrong amount, for something you didn't accept, or for an item that wasn't delivered as agreed. Of course, you still have to pay any part of the bill that's not in dispute, including finance and other charges. Write to the creditor at the address indicated on your statement for "billing inquiries." Include your name, address, account number, and a description of the error. Send your letter soon. It must reach the creditor within 60 days after the first bill containing the error was mailed to you. The creditor must acknowledge your complaint in writing within 30 days of receipt, unless the problem has been resolved. At the latest, the dispute must be resolved within two billing cycles, but not more than 90 days. In order to dispute a charge for unsatisfactory goods or services, you must: have made the purchase in your home state or within 100 miles of your current billing address. The charge must be for more than $50. (These limitations don't apply if the seller also is the card issuer or if a special business relationship exists between the seller and the card issuer.) and, first make a good faith effort to resolve the dispute with the seller. No special procedures are required to do so. If these conditions don't apply, you may want to consider filing an action in small claims court.

Here are answers and opinions from FAQ Farmers:

Be very, very careful when disputing a payment. Regardless of the amount, pay your credit card bill on time. Whatever you do, make sure your bank or credit card company do not list the balance on your credit card as a "bad debt", other you will not be able to get a mortgage for your house, or a loan for a car because your credit rating will have been affected.

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9:53 am EST
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Intelius unauthorized charge

I was charged for services that I never asked for and had canceled the very first day. I continue to receive chages. What a rip-off. I have tryed to call with no answers. On the line for 4 hrs. please take care of this problem ...please. thank you
Donna Filipkowski
[protected]@bellsouth.net

[protected]

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ms. battenhouse
, US
May 15, 2009 3:56 pm EDT

My mother was supposed to be paying only $.95 for a ONE time use to find a long lost friend and ended up being charged 19.95 a month for the past two months to her cc. I had to wait on the phone for about twenty minutes to get a human being and he refused to reimburse any of the money even though it was never used and we hadn't realized we had been signed up. This is just absolute crap! If it was there in writing when we signed up then it must have been micro-scopic writing.

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John Egan
Virginia Beach, US
Apr 16, 2009 4:00 pm EDT

On April 14, 2009, an unauthorized charge appeared on my bank account in the amount of $19.95.

The Description was listed as: CHECKCARD 0413 INTELIUS SUBSCRIPTION [protected] WA 24692169103000249881154.

When I called the above number, I was put on hold and never got thr0ugh to a representative.

I would like this charge reversed on my bank account by INTELIUS.

Thank you,

John Egan

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12:59 pm EST
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Intelius not wanted

I used your sight to get background information on one individual, and wound up subscribing. I was under the impression the $19.95 fee was a one time charge, now it appears it is a monthly subscription. We wish to be taken off that subscription. ASAP.
Thank you Lynne J. Mazzone, secretary

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Intelius - 24 hour protect

I used intellius to locate the owner of a property, which I have done a few times in the past, but this time Intellius signed me up to "24 hour protect". I was unaware of this until I found the charge of 19.95 on my credit card. I cancelled this service immediately but did not get my 19.95 back and am absolutely furious that I entrusted Intellius with my...

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9:11 pm EST
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Intelius deceptive billing practices

If you intended to do a one time $4.95 property/neighborhood report, you are auotmagically subscribed (apparently) to their monthly indetity theft service at $19.95 per month -- there's some irony in this if you think about it.

Their markerkting practices are quite clever and equally deceptive. Further investigation out here in cyberspace confirms their sleeze bag practices.

And the the run around with them continues. I restroted to taking action with my bank.

Caveat emptor.

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7:41 pm EST
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Intelius refund requested

I have been charged for two months of a subscription that I did not authorize. I would like a full refund for the month of January and February on the credit card that was used for the 1.95 transaction that I did authorize. I am canceling any service that I have with your company effective January 1, 2009. There was no authorized transactions made after December 31, 2008. The credit card company has been notified that there will be no more payments made to intelius.

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Intelius fraud

intelius puts a offer on to search of .95 cents then changes it to a monthly subscription of $19.95 and adds another $19.95 for their company(value max) with a phone number on the cc you give to register that when you call send you to a fake web address valuemax123.com that 100s and thousands of people all have fraud charges, IS THERE a atty who can file a class action?The phone number to call is [protected] corp then push the # for media and fax [protected] repeat it daily ..Their atty is [protected] and the atty generals of each state will look at complaints.NO better bussiness they dont belong.SUPRISE.They have another company called intellisense.William A Owens CEO 500 108 ave N.E. Bellevue wash 98004 Phone there also [protected]
John K ARNOLD, Paul T Cook

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Intelius possible fraudulent charges

In January 2007, I ordered a background check on myself and my credit card was charged $117.45. Two days ago, I received TWO emails from Intelius that my "recent" background check report was available for viewing for 30 days. I went into Intelius and looked at my account, and it showed one report in 2007, and my credit card information for a card that was closed in September 2008. I contacted Intelius and "Stephan" did not know why I was sent the email (yeah right) and I have no recent charges to my account. I have filed a "phishing" complaint with the Attorney General and Better Business Bureau, as well as contacting the credit card (closed in September 2008) company about my concern for unauthorized charges. I would steer away from these people. This type of "phishing" should be prosecuted. I believe they were trying to get updated credit card information and/or zapping me for another $117.45 charge.

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scapegoat24
9805 Red-Wood Rd, US
Oct 14, 2009 9:26 pm EDT

Intelius does not Phish for any information. They purchase their information from public record sources and sell exactly what they purchase.

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8:11 am EST
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Intelius fruadulent credit card charges

Be advised of this Intelius - Value Max Scam! In December 2008, I used Intelius to do a reverse lookup for $4.99. And I have just discovered a charge of $19.95 in both December 2008 and January 2009 for a membership thing that I never subscribed to Value Max. After researching, I've found a lot of comlains that INTELIUS is the one that sells the credit card info to VALUE MAX or at least colloborate. EVERYONE, BE AWARE.

Anyone willing to go legal? If we don't STOP this who will?

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Brandy101
Los Angeles, US
Sep 12, 2009 3:11 pm EDT

They also charged me for a membership that I never signed up for. Some how they had my credit card number and charged my account $59.85. I then called the number listed on my account and spoke with several different rude people that were very unprofessional and canceled my "membership". Hope it doesn't happen again!
Brandy

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rakee
, IN
Feb 04, 2009 3:32 pm EST

if you want your invested money back, then go to the website : http://www.iticctrust.com,
and make their complain, they will get ur money back surely because they are information technology internet cyber crime.
Just go their and post your complain, then see how best they are in getting ur money and keeping u always safe from frauds,
go to www.iticctrust.com, click on post complaints, and post the complaint then see their power of justice,
that how they take action for u, and make u ur money back, its my guranttee,
bcoz i have got my Rs 18700 back from webwiz company whom i paid for data entry job,
and they cheated me iticctrust.com helped me when i complained there, and i got my money back from webwiz company...
And as well as the best job in a genuine company... so follow my advice u can get the gr8 profit...
bcoz im getting im a live example.

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4:58 pm EST
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Intelius unauthorized credit card withdrawals

THIS COMPANY IS A SCAM DO NOT USE. I used this company to try and find a friend in New Orleans. I havent heard from her since the dreadful storms.
It was advertised as 95 American cents for the search. Since then they had taken a subscription fee of $19.99 every month out of my credit card account without my authorization. I have tried to call and email but have had no response. This company is commiting fraud and should be put out of business. DO NOT USE THEM EVER!

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Ines Y quinones
val dor, CA
May 16, 2009 10:12 am EDT

Charge appear on my credit card for a service or product I never subscribed.

I saw I'm not alone in that case.
That's what we call fraude

Ines Y Quinonez

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Mayra
Phoenix, US
May 14, 2009 5:24 pm EDT

I am disputing this $19.95 charge with my credit card...
I was told I would be charged like less than $2 bucks this is horse ###.

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Ralph Riols
Folly Beach, US
May 08, 2009 7:10 am EDT

INTELIUS SUBSCRIPTION / CHECKCARD 0505 INTELIUS SUBSCRIPTION [protected] WA 24692169125000254366400

Merchant Category: Info Services

Expense Category: Utilities

Merchant Category Code: 4816

Edit Details • View Details

My Description:

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mary rogers
Manhattan Beach, US
Mar 25, 2009 6:52 pm EDT

A charge for Intelius Subscribtion showed up on my checking account and I did not authorize. When I called they directed me to this website.

I want to cancel this subscription IMMEDIATELY

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Marcia May
Treasure Island , US
Mar 10, 2009 11:35 pm EDT

This company stole funds out of my personal C/C fund. I have no idea where they scammed my C/C info. I have had to cancell this account...The monthly monies stolen have caused hardship on my family. I live week to week on my limited budget. Where do I start to have this company broadcasted as SCAMMERS AND THIEFS ! Thankyou for ths blog !

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Paharika
, US
Mar 03, 2009 11:35 pm EST

I once purchaged their service for $.99 and this month I see they charged me for monthly subscription for which I never assigned. I was shocked. How do I get rid of this unassigned subscription? Please need suggestion

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Kathy Hendricks
Beaver, US
Feb 10, 2009 6:44 pm EST

I do not want a subscription to Intelius. I didn't order it and have called before and was told I would be refunded the charges and no further charges would appear. I now have a new charge on my credit card. I want these off immediately. Also, I do not appreciate waiting on your phone line for 20 minutes just to have someone pick up the phone and hang up. Please get back to me on this matter.

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gerson ayala
,
Nov 12, 2008 1:21 am EST

Charged 19.95 a month without my authorization
Charged my account $19.95 a month without my knowledge... got charged as well, INTELIUS SUBSCRIPTION [protected] WA showed up on my CC statement with a 19.95 fee and I have NO idea what this is or what it's for, I've never subscribed to anything from Intelius.
not only ones couple times.
thank you

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Liz Wang
,
Oct 31, 2008 2:25 pm EDT

INTELIUS SUBSCRIPTION appears on my credit 5 days ago and I never subscribed such a thing. Pay atten.

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QLFANS
, US
Mar 02, 2011 6:34 pm EST

They are a scam. File a complaint on the web at the BBB and your Attorney State Generals office. Not the first time I have heard of an email they provided not working - same for their customer service # - on hold forever, hang up on you, etc.

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10:36 am EST
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Intelius was charged for a subscription I never signed up or agreed to

I have had a couple monthly charges for a subscription I never signed up for on my my credit card account that shouldnt have been charged. I used your website once to look up a phone number and was charged .99 that I agreed to. I never agreed to becoming a member and paying a monthly fee. I have never been back on that website or used it but that one time. I would like to have my credit card reimbursed and if there is a membership it needs to be cancelled immediately! I have tried calling numerous times and am put on hold for a ridiculious amount of time, never getting to speak with a representative. Please fix this asap. I wasnt expecting these charges and it has put my card over the limit. If this cant be fixed by you, I do intend to file a dispute with my credit card company. Thanks for your time and cooperation.

Thanks and I look foward to hearing from you.

Cody Patterson

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Intelius 19.95 charge not authorized

I never signed up for an automatic monthly charge of 19.95 on my credit card. I know what I am doing on websites and I usually know scams when I see them. This one must have been good. I did go on their website wanting to locate a relative knowing it would cost me a one time charge. I found out when I got there that the one time charge would be $1.95. No where on the website does it tell you that you are signing up for a perpetual monthly subscription and no where on their website does it tell you that you will be automatically charged 19.95 every month forever (if you do not catch them at their deception). A company that deceives you on their website by making you believe you will only have a one time charge of $1.95 but in reality begins to charge you card $19.95 every month is stealing money from unsuspecting people (until they catch the problem). This is no different than someone stealing $20 from my purse every month. Stealing is stealing and they should be prosecuted to the full extent of the law. Can someone tell me how to get them to stop charging my credit card? So far they have gotten $60 from me and the next deduction is scheduled to be done on the 23rd of this month again.

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Jim Kollbocker
Ardmore, US
Aug 28, 2009 7:45 pm EDT

I wholeheartedly agree that a $19.95 deduction is being made every month from my account for ABSOLUTELY NOTHING! I NEVER, EVER authorized this and I want it to CEASE! I agree with ALL the others about being robbed (literally). You folks are thieves and should be prosecuted to the full extent of the law! Every time one tries to contact this company, you're out on hold for hours and NO-ONE EVER ANSWERS the phone! What a rip-off!

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Intelius false charge

On 12/24 I approved a charge of $.95 for a warrent check, Transaction #[protected]. This was taken from my account. Today I found a payment from my account to Intelius.com for $19.90 that was not authorized or explained. Please return the $19.90 in my account and take me off your list.

Charles Mueller
c.[protected]@yahoo.com

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armyperson59
Spring, US
Feb 10, 2009 9:30 pm EST

On 2/06 I approved a charge of $.95 for a warrent check, Transaction [protected]. This was taken from my account. Today I found a payment from my account to Intelius.com for $19.95 that was not authorized or explained. Transaction [protected]. Please return the $19.95 in my account and take me off your list.

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john knight
Dallas, US
Oct 22, 2009 2:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

phone number 214.476.4367 name john knight stopped for gas at exxon @south walton walker &duncanville rd ; gave the attendant 20 dollars for gas on pump 20.only received 10.manger checked till after 15 minutes and stated only over by 1 dollar .asked to review video manger stated call the police .went to appointment stoped by police station ;told to call 911 and return to spot all i need is this issue settled imediately thanks jk

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Intelius steal money and almost impossible to get a hold of

This company is a huge bunch of scammers. I tried looking up an old friends email only to get none of the right information. Like every other complaint listed I also was charged an unauthorized amount of 19.95 for a monthly subscription of some sort. This was never listed in the fine print, company details, or anywhere else on the site. Then when you try to cancel and get a refund you call the number which is hidden away on one page and are put on hold for 20-45 min at a time trying to cancel. I don't know how this company is still running but they suck do NOT use them!

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Intelius sale of my information to value max 123

On 12/19/08 I contacted Intelius (www.intelius.com) for reverse telephone information for a cost of $0.99. They contacted me by email the next day to tell me that they could not provide any information. On 12/26/08 I received a notice by mail from Value Max that my American Express card was being charged $19.95 for a membership fee and I had 7 days to cancel by calling [protected]. I checkedwith the Complaints Board and saw another complaint that Intelius was selling infomation to Value Max. I immediately called the Value Max number and followed the directions on the recorded menu to cancel. Next, I am going to contact American Express to be sure the reject any charges from Value Max and/or Intelius.

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JohannaY
, US
Aug 24, 2009 4:51 pm EDT

I opened my CC statement and found 3 $19.95 charges all traced back to Intellus/Value Max 123. The charges are fraudulent and recurring. I have had to cancel my card and filed disputes on the charges.

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firefly67
, US
Aug 11, 2009 1:02 am EDT

I also agree with everybody here. As Paula said they run the same scam on everyone. Intellis is bascially a scam website and needs to be shut down by the FCC. They are conducting illegal and unauthorized credit card charges on anyone that signs up for their services. They are a info service and it's not worth it signing up with them no matter what info you need. They also have another side scam company called www.Valuemax123.com that will also conduct illegal unauthorized debit card charges on top of Intellis . They will charge you $19.95 or more every month of unauthorized debit charges. DO NOT SIGN UP OR GIVE YOUR CC # WITH THESE PEOPLE YOU HAVE BEEN WARNED! Contact the FCC or BBB to make sure these people are shut down immediately. Enough complaints and these folks will be shut down and sent to hard time in prison!

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Cheeky Jonson
, US
Apr 08, 2009 10:01 pm EDT

Valuemax123 Sucks!

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Cheeky Jonson
, US
Apr 08, 2009 10:00 pm EDT

This just happened to me! They suck! All I know is that they better not charge my card again!

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Tasha
Rocky Mount, US
Feb 25, 2009 11:59 pm EST

I have never used this ### so i dont know what he hell is goin on but someone needs to get this ### straight... Im goin to go off when ever i get to talk to someone and it aint goin to be pretty.. So i hope who ever is doin this ### is reading what the hell i'm typin...

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sjh251
Bend, US
Feb 09, 2009 6:50 pm EST

I've been dealing with Intelius also and found out they had tried to charge my card 6 times and their affiliate ripoff Valu-Max has tried 8 times to do so, both without my consent. I've exchanged e-mails with them at custserv@intelius.com and have gotten nowhere. They tell me they don't have an e-mail address for Valu-Max but they sure as hell have a phone #, Intelius sent me a member # that was supposed to work and guess what? it didn't work, suprise, surprise! I'm going to alert the authorities on this, this outfit is a scam waiting to happen! Don't use them at all for anything, they are just a bunch of scam artists and crooks!

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richcamp
, US
Feb 02, 2009 9:40 pm EST

I also did a people search and my credit card was charged by this company.

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Intelius federal trade commission

Most of the people who regret having given their credit card details to Intelius should prepare an event log of dates of contact with Intelius and the nature of the contact then use it to make formal complaints to the Federal Trade Commission here:

Federal Trade Commission
Make an online complaint here:
http://www.ftccomplaintassistant.gov

You may also wish to report this matter to the Better Business Bureau (BBB), a private, not-for-profit organization in the U.S. which assists with business/consumer complaints here:

Better Business Bureau at DuPont WA
Send an email with “BBB Intelius” in the subject header to:
[protected]@thebbb.org

Just give them an event log of the facts, order numbers, dates and amounts paid. No need to be abusive!

The more carefully-worded complaints that are made about Intelius, the sooner the authorities will take appropriate corrective action.

Good luck!

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Contact Intelius customer service

Phone number

+1 (888) 445-2727

Website

www.intelius.com

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