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[Resolved] Intelius Subscription / not wanted

1 6700 S. Brainard Ave. Unit 330Countryside, IL, United States
Contact information:
Phone: 708-579-1584

I used your sight to get background information on one individual, and wound up subscribing. I was under the impression the $19.95 fee was a one time charge, now it appears it is a monthly subscription. We wish to be taken off that subscription. ASAP.
Thank you Lynne J. Mazzone, secretary

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 27, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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