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[Resolved] Intelius Subscriptin / false charge on credit card

1 United States

I have 3 charges on by credit card for an Intelius subscriptiion:
Sept l7 for l3.89
Sept 24 for l9.95
Oct for l9.95
I have not subscribed to anything and I cannot contact you by phone because you won't anwer. I want it off my credit card.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 23, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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