Intelius
reviews and complaints

There were five unauthorized charges to my account within 30 days period totalling to more than $100.00 .

I do not know what kind of 24-hour credit monitoring they have but when I tried to call, I was not able to reach a single live person. I spent countless hours for a whole month trying to cancel my subsription by emailing and calling, but was unsuccessful. After a month of unsuccessful attempts to resolve the issues, I finally switch my tactics to getting in touch with AP9 privacy matters, the name of the company that was charging my account to cancel my accounts andwas lucky enough to get my money back.

It was a very unpleasant experience since they offer no explaination as to what happens or apologize for making unauthorized charges. INTELIUS/AP9 PRIVACY MATTERS is a SCAM.

Totally true. this is bad. the "survey" promises $10 back. there is no mention made (at least noticeable mention made) that they'll start billing you 19.95 per month under a nother company name.

Do NOT use Intelius!

Stay away.

100% agreed. These two "companies" are in league with one another, scamming from hard-working people. See my complaint under 'PM Identity / Intelius' for a more detailed account. I am disputing the $60 they took in fradulent charges and will pursue any and all other avenues to give them what they deserve, which is NOT free money. Do NOT use Intelius, you will regret it as well as PAY for it.

I agree with you- the same thing happened to me! Intelius is not trustworthy at all. This is my first (and hopefully last) time being scammed online!

-Mary

They are a reputable company and uphold the strictest of security standards as required by law. You should have just read what you were getting for the package you ordered, you must have assumed a credit report was included with the background check however it is not and that is clear based on it being absent from what is specifically included. FYI intelius does offer credit report checks if you order them and does offer discounts for those who need to order them often.

Try one of these searches:
http://www.ntnonline.com/
freetriplescore.com
http://www.mrlandlord.com/onlinechecks.html#
http://www.landlordstation.com/
http://www.creditchecktotal.com/
http://www.amerusa.net/

Hope the info helps

Of course Intelius is a scam. With all the identty theaft going on do you thnk the gov is going to allow ANY real information to be given out. I am always amazed how people fall for these scams, no offense to you personally. But think about it.

I've seen the advert for Intelius for a long time and finally got around to confirming my suspicions by googling the company plus any complains and what a mess I uncovered... and still this company is allowed to function! SHAME on the internet!

This company stole money from my checking account.

Had unauthorized withdraw from a company called Value Max, never authorize

i will like to cancel this membership and a refund

i was charged a 19.95 monthly fee i did not authorize that was charged to my credit card

Intellius withdrew &19.99 from my bank account and I didnt purchase or subscribe to anything.

Pro Tip: If you give your credit card number and click the I agree button it is not fraud, why? Because you gave them authorization by entering in your personal information. Not to say you might have a quality dispute for services not rendered. Maybe working in the credit card industry has made me a bit jaded, however most of what I see are complaints from people who are very quick to blame the company and not take responsibility for the fact that you went on their website and entered in your Name, address, phone and credit card. Regardless of what information you received about people you can't find on your own the internet is a cess pool of information and you get what you pay for.

There are plenty of similar complaints against this company. I am not aware of any class actions currently underway, although here is a list of class actions against internet service companies. I hope it helps.

http://www.classadvocate.com/?direct=y&category=product&product_root%5B%5D=406

If you can't find a reverse phone number on WhitePages.com, Intellius can't find it either. Don't waste your money. They have access to the same data that we do.

I ordered a reverse look up on a phone number and never received a address as advertised.

The same thing happned to me, too. Intellius is bad news, so never give your cc number to these jerks.

A charge for $1.99 was deducted from my bank account (Huntington National) without my authorization.

i was charged on my debit card for this mess that i dont even have or ever used! i'm so pist because i have called and called and all i ended up doing is going thru all kind of voicemails and bs! i'm so mad i could scream! GIVE ME BACK MY HARD EARNED MONEY NOW! I AGREE THAT THEY R CROOKS AND UNPROFESSIONAL! Y TAKE OUT MONEY ON PEOPLE ACCCOUNTS AND THEY HAVENT EVEN USED UR COMPANY?!

JUST CANCEL ME

please cancel my membership and how did u get my visa card i did not give it to u i usedmy bank card i want the 24.80 taken off my bill my name is deborah scarangella that is allu need cause obviously u have my identiy please take careof this or charges willb filed

YEAH I'M HAVING THE SAME PROBLEM THET'RE TAKING MONEY OUT OF MY ACCOUNT WITH OUT MY AUTHORIZATION THEY JUST DIDIT AGAIN ON JULY 24TH, NOW I'M TRYING TO CANCEL MY ACCOUNT AS I'M WITTNG THIS TO YOU, THEYU ALREADY HAVE ME ON HOLD FOR45 MINUTES. SO I REALLY NEED YOUIR HELP. THEY HAD GIVEN MY REFEND BACK THE 1ST TIME OF 19.95. ABOUT A MONTH OR SO AGO.. NOW ON THEY JUST TOOK 12.99 OUT ON JULY 24TH. SO NOW MY BANK IS DIPUTING IT & THEY'RE GIVING ME THE MONEY BACK FOR GOOD. SO NOW I JUST CANCELED MY ACCOUNT THEY FINALLY PICK UP THE PHONE I NEED YOU GUYS TO LOOK INTO THIS. THEY ARE A SCAM THANK YOU

I was charged $19.95 on my credit card for Intelius subscription which I did not order. I spoke with Jessie. She said she is immediately crediting my credit card and gave me a refence number. I called [protected] which was the number on my credit card. I waited 10 minutes. Try that.

jdrew63929@aol.com

Spanish speakers NO COMPRES INFORMACION A INTELIUS-INTELIUS.COM
I'm glad that I found this page. I used the minimun service of INTELIUS-INTELIUS.COM for getting the information that I needed, I try to get more information and pay more but no way Jose. Now I will follow La SABIDURIA POPULAR I will check my bank statetment to make sure this criminales, ladrones, tramposos wont get my dinero from my checking account. NO MAS. SPANISH SPEAKERS LA INFORMACION MINIMA QUE ESTOS CABRONES ME DIERON EN REALIDAD SE CONSIGUE EN LAS PAGINAS BLANCAS DE LA GUIA TELEFONICA Y OTROS SITES EN LA RED. NO VALE LA PENA ARRIESGARSE CON ESTA EMPRESA CON TAN MALA REPUTACION.

I was billed $72.86 for nothing! A MEMBERSIP THAT i did not approve and DOES NOT WORK. I checked the box "NO "show my report. I tried to call the co. and is closed I'll try tomorrow and will call my bank to dispute charges. I GOT NOTHING!

Why was I billed 14.95 on my credit card, for your services, on 06/06 ref. # 24692168158000679765444. I will call, thank you, Floyd.

I just found numerous charges to my credit card account from Intellus.com. They were made in Feb, April and June, totalling $66.00. I never used this ompany to searh for my long lost relatives as none of them are lost. The charges appesar to be a recurring subscription fee. Intrellus.om should be shut down and the US Attorney General needs to charge this company with internet fraud.

Since many of you have not been able to contact Intellus to0 dispute the charges, I filed a dispute with my credit card company. Hopefully that'll be the end of this.

Signed up for Search program on a month, one time basis, and did one search on the first day. Didn't use it again. They have charged my credit card for two more months on the 30th of each month without my authorization. I have tried to contact them with no results or response to email. I have contacted my bank and they said that I need a negative response, in writing before they can take it off my account. How can I get a response, in writing, if they don't respond?

To not get monthly charges always pay the full price for a search and not the discounted price. Also do not put your email address in the box on a membership page and click yes, just click No. To get any charges reversed call customer support and tell the representative that you are disputing any and all charges with your credit card company or bank and that you are filing a complaint with the BBB and/or Attorney General. It is company policy to automatically refund any disputed charges. Worked for this company for over a year, left on good terms but just felt bad for all those people that have been put in a bad spot by Intelius.

Gotta love 'free trials', lol.

I'm so happy to find this message board, I can't tell you. I had the very same experience. I wanted to help my parents find the credit information for someone they wanted to do business with. The three of us sat at my computer and looked at Intelius. I put in my credit card information and once I got past the first screen and found that there was a second charge to get the credit report, I backed out and cancelled the transaction. I also wrote them an email immediately and told them I never got what I wanted and I felt their advertisement was fraudulent. Before my credit card bill came, I had a major surgery and have been recovering. Then I moved to get closer to my outpatient therapy. A family member has been taking care of my bills, so until a few weeks ago when I saw the charge for $14.95 that I didn't recognize on my credit card and began investigating, I had no idea I had been charged this FIVE times for an "AP9*24 Protection Plus" service that I have never heard of before. There were extenuating circumstances for me to not have found this earlier, but that's how it went. Intelius had no use for my complaint and said that this other "service" is not connected with them and it clearly states online what I was purchasing. It clearly did NOT and the three of us who sat at my computer are not idiots. I wanted a credit for the FIVE $14.95 charges my card has incurred, and they refused. I contacted the Better Business Bureau. Wish I would have found this message board first so I could have included it in my complaint. Intelius sent BBB a response and said the same thing they did to me - that it clearly states when you put in your email that it is considered your electronic signature and you are purchasing this "protection service" until you call and cancel. I can't believe that, in this day and age, this blatant criminal activity is allowed to continue. It's so easy to prove how deceiving it is. I only wish I would have found mine sooner. Anyone who wants to contact me for further information or give me a hand trying to challenge this can contact me at yourstrulytia@aol.com what a shame this all is. Life is hard enough and there are enough predators on the computers without a big name company being allowed to continue this kind of activity. I'm comforted by everyone who took the time to write here so I can see that I am not the only one who was duped. Be well and stay strong. Tia

Intellius tricks the user into signing up for the Protection Plus plan. After I had entered all the necessary information for an address including my personal information and credit card, a second page is displayed with a yellow box on the left hand of the page indicating that you should enter your email address twice as part of an electronic signature to continue. On the right hand side of the page is the Protection Plus terms and conditions. If you do not closely look at why they are asking for the electronic signature, you assume that it is a signature to continue on to get your address information. Fortunately I did a double take and read it more carefully. Still confused though as to how to continue without entering the electronic signature to get my address, I tried hitting the Continue button, and it continued on to get my address information without requiring the email electronic signature. This is by far one of the most nefarious, under-handed, evil web pages that I have ever seen. It is on par with phishing hackers since that is what they are essentially doing except they can claim that if the user only read the fine print, they would non have signed up for Protection Plus. I will never do business with this sinister organization again.