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[Resolved] Intelius / false charge

Review updated:

On 12/24 I approved a charge of $.95 for a warrent check, Transaction #[protected]. This was taken from my account. Today I found a payment from my account to Intelius.com for $19.90 that was not authorized or explained. Please return the $19.90 in my account and take me off your list.

Charles Mueller
c.[protected]@yahoo.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius_Customer_Support's Response, Oct 23, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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Comments

  • Ar
      Feb 10, 2009

    On 2/06 I approved a charge of $.95 for a warrent check, Transaction [protected]. This was taken from my account. Today I found a payment from my account to Intelius.com for $19.95 that was not authorized or explained. Transaction [protected]. Please return the $19.95 in my account and take me off your list.

    0 Votes
  • Jo
      Oct 22, 2009

    phone number 214.476.4367 name john knight stopped for gas at exxon @south walton walker &duncanville rd ; gave the attendant 20 dollars for gas on pump 20.only received 10.manger checked till after 15 minutes and stated only over by 1 dollar .asked to review video manger stated call the police .went to appointment stoped by police station ;told to call 911 and return to spot all i need is this issue settled imediately thanks jk

    0 Votes

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