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3.5 242 Reviews

Intelius Complaints Summary

152 Resolved
90 Unresolved
Our verdict: With a good resolution rate, Intelius generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Intelius reviews & complaints 242

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11:09 pm EST

Intelius Charges to my paypal account

You charged me 3 months service of 29.95 per month for services I did not approve. I have already stopped your ability to withdraw money from my paypal account and I also started a claim with paypal to recover those 3 months you stole from me. I also plan on contacting the better business bureau and report you there as well if I dont hear from you. My paypal email is [protected]@yahoo.com please put 3 months payments of 29.95 x3 months back into my paypal account to cease any further actions from me! Billy kimbro

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Llshb605
, US
Sep 21, 2020 5:04 am EDT
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Also the DONOTPAY app will help anyone else scammed by this company. The app will draft court papers and all.

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Llshb605
, US
Sep 21, 2020 5:03 am EDT
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I will also be reporting to the BBB your company is stealing peoples money. I see I’m not the only one. I will now get my lawyer involved as this is illegal. I’ve got screenshot of me telling you to cancel and not charge me Anything but you did anyway you literally took food out of me and my daughters mouth. I will be taking you to court

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Skip Ferine
, US
May 18, 2020 2:04 pm EDT

I was billed 32.05 for the a months service that I canceled. Transaction # for PayPal is 9WM97299GT090952F. I am asking for a refund to my PayPal account. NOTE: getting through to your customer service department took me 20 minutes and previously after at least that time or more I had personal business to attend to and could not wait for an service representative. I'm caring for my 94 year old Mother and I am 74. I hope you understand my predicament and refund my fee ASAP.

Thank you,
Walter Ferine.

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6:03 pm EST

Intelius three different charges posting to my bank account

I have 3 different charges pending to my bank account. One is in the amount of $19.95, $29.95, $39.95. I have no idea why I am being charged these amounts and what they are for. I simply just want what has been taken from me and given back. I am disabled and live on every penny I have. Some how this company got my credit card information and took money out of my account. I feel very violated and feel like this is fraud. I received an email saying my membership has been cancelled at 6:57am on a Sunday morning! What membership? I would have called right away had it not been a weekend. Nobody is there on a weekend you can speak to, and the only way to file a complaint with them is to call, no email method? If they had email complaints I could have filed one right away! I can't even call my bank. I expect that this company will make it right and put back those 3 charges back into my account. Looks like I'll have to order another debit card again because this one was stolen again!

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9:06 pm EDT

Intelius scam!!! they are stealing my money!!!

Without authorization they are taking $29.95 a month out of my bank account. I paid for a one time search for $2.95 then a month and a half later they just began taking money out of my account with no way to remove my card from the profile nor is there an easy way to remove the account. I am so angry I want to drive to the home office and show them why you do not mess with people and why you do not steal from hardworking Americans.. I am at my limit and they refuse to even reply to my complaints. THIS IS A SCAM and if you do a white pages search you get the exact same information and its more up to date. DO NOT GIVE THEM ANY OF YOUR BANKING INFORMATION YOU WILL REGRET IT!

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3:10 pm EDT

Intelius complaint

I thought maybe l will use intelius so l filled out all my information even my credit card, as it said 0.99 or 0.95, but after l completed my information l read further and could not quite understand the charges and with that l decided not to request any information, so in short l have not received any information. I'm concerned as it looks like they plan to charge regardless that i've not used their service and theirs page is like a fly trap if that is so, don't l deserve the right to change my mind, especially that your business has not given me anything. L grid to remove my information but so far what it says to do to cancel is not there

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Update by Sunfish21
Jun 06, 2018 3:11 pm EDT

intellius Flytrap

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Sandra Kirkland
, US
Jun 29, 2018 11:32 am EDT

I just signed up for one month o f classmates because I had been receiving emails that other former classmates had viewed or messaged me. When I went to the Web site, I discovered that this was not true. I have tried to cancel this, , but there is no way to do so. I hope the phone number is not bogus.

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10:11 pm EST
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Intelius misleading advertising

I would like a full refund please. I have already paid for two different things and still do not have access to the records I originally was trying to purchase. I do not want to continue to be billed for any of your services. what I actually bought was not what I wanted. it was not explained clearly and seems to me that the intention was to trick people into having to spend more and more money. the whole thing is completely misleading. please refund all of my money immediately and cancel my subscription or I will have to contact the better business bureau. thank you.

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8:15 am EST

Intelius intelius removed money from my bank account without my explicit knowledge or permission.

Intelius removed money from my bank account without my explicit knowledge or permission.
· there were absolutely no service or product rendered in exchange for the money intelius removed from my account.
· after contacting intelius several time to explain the details, intelius terms of service would not return the money even though no services were rendered.
· I made a small one time service purchase. intelius states that a clause during checkout entitled them to continue to bill for no additional request for service.
· the clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase.
· most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund.
· intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for no service rendered.

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10:07 am EDT

Intelius repeated charges on my credit card

I purchased a.95 cent search in october 2016 and since that time they have been charging my card $29.95 per month which was not authorized! this is a total scam. I would never have knowingly purchased a subscription for this unless it was hidden. I want all the charges taken off. I have never received any goods or services for this. refund my $359.40 I am filing a report with cfpb and the state ag immediately.

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10:06 am EDT
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Intelius bait and switch. single report $1.00 but billed $30

They intice one into a report for a dollar, but in the fine print bills $30 on ones crdit card. the "cart" does not reviel the $30 charge. so it looks like you just paying for a onetime reportfor one search result.

For example today it says,
"people search report

Includes 1 search result for xxxx xxxx in anytown, usa

Report includes when available:

Full name
Address
Age & dob
Aliases
Phone number
Relatives
Address history

Premier member, you get this report at no charge!

No charge view report

So you might think its free for today.

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Update by Vegan life
Mar 29, 2017 10:12 am EDT

Here is the receipt of the Original Transaction:

Phone Report #[protected] $0.95
Tax $0.08
Total $1.03
Intelius Premier Plus #[protected]

NOTE: Your card statement will show 2 line items.
INO*INTELIUS.COM/RT $1.03

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9:34 pm EST
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Intelius unauthorized credit card charges

I signed up for a free one month of service, got the one phone number I was looking for and then cancelled before the free month was up, about September 10th 2016. Since then I have continued to get unauthorized charges for 29.95 a month for the months of September, October, November, December, January and February. Unfortunately, I was not receiving paper statements and did not notice the charges. I also have autopay set up on the credit card. I would like to request a full refund of all 6 charges of $29.95

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2:27 pm EST
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Intelius phone lookup service

On February 4, 2017 I used the service to lockup a phone number.
The lookup cost $9.95. The information it provided was incorrect.

I expected that might happen and was not upset until I found they had signed me up for a Intelius Premier membership fee for $19.95, which they had already billed to my Chase credit card account.
I received a fraud notice from Chase, (I presume they are on the bank's watch list) and contacted the bank. I want the $19.95 charge removed and cancel any membership they signed me up for.

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9:30 pm EST

Intelius intelius.com unauthorized charges

This company charged me $29.95 each month total of 3 months starting September 27 2016 till November 27 2016.i only caught it today while trying to review what I bought from November.this is just scamming people out of their money.i only did the ones time fee of $.95 and was never aware they will charge me every month $29.95 if I don't get a refund I will for sure file a complaint to bbb.

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9:03 am EST

Intelius customer service

I paid 3.95 to get phone number of friend's sister, because I can't reach my friend. I know her sisters name, address and got her phone number free off the internet a couple of months ago. So I paid for simple information that said in a list it included the phone number.

When I got the report it did not provide the phone number but gave me an option to get her "current" phone number if I paid additional money.

Now my friend's sister has had her phone number for years. So, there is no "current" phone number different from her phone number that I saw free online a couple of months ago.

When I called their customer service I spoke to Cassie Sercombe and complained that they wanted more money for the phone number and asked for my money back I was told I should have read the fine print.

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Maria Gatti
, AR
Oct 05, 2016 11:00 am EDT

Hola.Vivo en Argentina y una vez consulte por un familiar que vive en EEUU.Desde ahi me llega una facturacion a la tarjeta VIsa de 29, 95 que jamas autorize y no se de que se trata.Necesito URGENTE que se quite inmediatamente este gasto.
Maria Silvina Gatti
msgatti68@hotmail.com

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3:07 pm EST

Intelius continued billing every month.

I am having the amount of $29.95 from my bank account from this company that I never signed up for. This has been going on for quite some time and I have been to my bank and they do not have any information on this company. This is the first I have found any thing on this company and I want these withdrawal's stop right now. This has been going on for quite q while but I just couldn't figure out how to contact then since I can't find a good phone number for them. If you have any information or a phone number that I can have so that I can contact them and talk to a live person that would be great. I am retired and on a fixed income, being only my monthly SS check so I do not need this unknown extra expanse taken out each month. Thank you. Contact information: e-mail address [protected]@yahoo.com. Thank you, Doug. Rust.

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7:11 am EDT

Intelius background check to work for intelius.com

Between May 1st and May 5th of 2013, I applied for employment at LIFE ALERT in Tampa Florida located at 1211 North Westshore Boulevard #110 in Tampa, Florida [protected]. LIFE ALERT requested a criminal background check through Intelius..The search revealed an arrest on May 10th 2010 for possesing a prescription without a name on it.The prescription was my prescription.I retained an attorney who collected all of my prescription
records and other material that indicated that this was my prescription which was non - narcotic..It was for my gout and other arthritic conditions.The management confronted me in an aggresive and demeaning manner manner and told me that
because they had Intelius conduct a professional background search
that I was lying.Of course, this rendered me non employable at this business.I had been telemarketing part time since June of 1989 and full time since March of 1998.Yes, there was no doubt that I could perform this job with nothing less than excellence.

This charge never went to court and was sealed in Pinellas County Court System .It was sealed in Septenber of 2011.
Several months after my rejection and harrasenent at Life Alert in 2013, I received a notice from a law firm stating that this had happened to more people and that we were due up to $2000.00 due of the severity of the case and, at least, something due to the fact that they did not even conduct a legal and proper criminal background check.Intelius provided a specific website for the affected employees to lodge their particular
complaint.I called the telephone number provided on the website and asked when the settlement was to be disbursed.They said around April of 2015.
The website that was set up by Intelius for individuals directly affected by Intelius' negligence was taken down with no further contact information.I called and not a single department knew of these faulty background checks even though it had been through the court system.

In retrospect, Intelius saved money by submitting arrest reports gathered from arrests that never had a final despostion.The court system knew it and Intelius admitted it and settled upon their illegal acts.How can this clearly documented case dissapear?

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6:00 am EST

Intelius un authorised charges

I noticed on my bank statement a debit charged of $19.95 on my account by ino*intelius.com. giving ref: [protected] us. I have no knowledge of me authorizing this charge rom my credit card 5176xxxxxxxx2015. please remove me from any account immediately and credit my account for above charge
Thank you
p s turiya (my email id : psturiya. [protected]@gmail.com)
India

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6:41 am EDT
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Intelius idnetity theft and fraud

Beware Of Intelius!

This is a fraudulent company very deceptive, corruptive, steals your identity your name and other personal information and then put in different other names and then if you click on a name that is similar to your last name but will show up as another name with your same last name but when you click on that name it will advertise your name and I found them doing this to me with server pages of the same related name but I had nothing to do with these other people. I requested the company to remove this false advertising of my name they refuse and will do it even more. This is a scam company and also will put false information about you and also will refuse your request to remove your information. They have an opt out but they do not honor that instead the more information you give to these ### the more they will have the opportunity to steal and then abuse it! They also work with the Government whom are also involved with this scam because they also make money out of abusing your good name and because they are the law they feel they can get away with this scam and I and my family are victims of this fraud and scam. Even when you think that the so called reputation companies are out there to help you well don't go to them they are the same way they will take your information and will resell it to other companies whom in return will sell your information falsifying the information and then try to charge you to take it off! They are all crooks! They are scums, frauds, identity theft is involved, abuse, and totally internet scam and all of the internet searches such as whitepages.com addressbook.com, checkmate.com, intstantcheckmate.com, mugshots.com, justmugshots.com, mobilemugs.com, Fraudbug.com, [redacted].com, Intelius.com, Amazon.com, Dirtsearch.com, Peoplefinders.com, Peoplesmart.com, Spokeo.com, peekyou.com, findita.com, perserch.com, Raider.com, Scout2.com, Reunion.com, Ancestory.com, Archieves.com, are all apart of this internet scam! So beware before you do anything on the internet! Scams are there of all sorts and it is a very good idea to not let these companies get away with fight them! So as far as I am concern I will do what ever is in my power to make people aware of this scam even US Dept. Of Education is well noted to scam students thousands of dollars worth of tax refunds! Don't let them get away fight against internet and other scam crimes even if the Government is involved don't let them get a way! Get them back! I am not sure but complaintsboard probably is also a part of this scam abuse and fraud! Put all these companies in their place DONT LET THESE SCUMS TAKE ADVANTAGE OF YOU! INSTEAD DO WHAT IT TAKES TO PUT THEM OUT OF BUSINESS! Look at all the thousand of complaints and negative reviews for Intelius and others like them and DONT LET THESE SCUMS GET AWAY WITH CRIME!

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11:12 am EDT
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Intelius refusal to delete my credit card and name information

On this website you register enter your information and then when you go and try to get the information for the reverse lookup it keeps putting you back into the login mode. they refused to delete my information and only disable my account from their side. they said their is no way for me to delete it on my own. they said they had to keep the credit card on record and my information for tax purposes when I told them I know you can no do it. if I am not a customer you can not use me for tax purposes and you do not use someone's information especially their credit card for tax purposes. then she said oh we just cant delete the information from our files our computer wont let us.

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CAS1763
farmington, US
Jun 27, 2012 7:44 am EDT

I am getting unauthorized charges on my card. I called intelius and stopped them months ago, they stopped and now they started up again. How can this be legal? They were sued by the state of washington and were supposed to change their behavior but apparently it did nothing. This company is nothing but a scam.

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Yovish
Chicago, US
Feb 25, 2012 5:57 pm EST
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Like other Intelius one-time customers, I was billed for the same service many times. This company advertises fake (not what they really provide) services and bills its customers over and over again. It is criminal!

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Deborah Cunningham
Mountain Home, US
Jan 03, 2012 4:00 am EST

This company advertises that they only charge your credit card if they find information for you. Not true. They charged my credit card and found nothing. When I wrote to them, they told me that I could have a "credit" toward another search. I don't want another search, I want my money back, which was never supposed to be taken in the first place.

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cottagedweller
Dallas, US
Feb 19, 2011 1:54 am EST

Intelius has been unresponsive to my request to remove my personal information from their website. They request "verification" of said personal information, but provide no guarantees they won't just use this verification to further harrass me and invade my privacy. Careful - this is likely a scam!

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toby119c
buffalo, US
Jan 24, 2011 5:29 pm EST

I went on the intelius web-site as a favor for a friend. It was the $1.95 special, cancel anytime. We found no real useful information, so I immediately canceled, yet a $19.95 charge is on my VISA. I didn't authorize this and when I call their number, I get a series of messages and never get through. Beware of this fraudulent company!

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rszablewski
Lowell, US
Dec 27, 2010 2:25 pm EST
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******BEWARE******** do not subscribe to this service... they will continue to charge your account for unused service, and even after complaint and cancel, they would not refund charges. THIS IS A SCAM ! I had to call customer service at 5AM just to get a "real person" to speak to.

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Debbie L. 4410
Peralta, US
Nov 23, 2010 2:43 pm EST

After cancelling my membership and receiving a confirmation from Intelius on Nov. 5th 2010, today 11-23-10 I have found on my checking account this morning when checking it online that they have deducted the $19.95 from my account again. I've tried to call and all I got was a voice message saying they were unable to take calls today and that I could email them. What a head ache just to cancel a membership.

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dawn mills
Chesilhurst, US
Oct 24, 2010 3:00 am EDT

Every month I'm being charged $19.99 out of my account. I did not authorized Itelius to take money out of my account. I what this robbery to stop immediately.

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Winton D. Jones Jr.
Indianapolis, US
Sep 07, 2010 10:35 am EDT
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Dear Sir: Last month we canceled our subscription to your service. On September 1, 2010 you deducted 19.95 from my Lilly account. Please cancel the service.

Winton D. Jones Jr.

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yunesa
, PH
Jul 02, 2010 3:56 am EDT
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They did not inform me that they will be charging monthly for an inquiry that I mde just once. They are charging me a monthly fee of something I am not using. I want the fee/s to be reimbursed to me, my information/data and subscription (if any) cancelled.

Thank you.

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9:31 pm EDT
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Intelius wrong information

I recently Opted-Out my name from the the Intelius people search website. When checking their site after searching my name, they had wrong addresses, wrong relatives associated with my name. I submitted the needed information to Opt-Out and it appeared that they took down this misinformation. Now after checking their website a month later, I noticed that there is an individual with the same "first" and "last" name as me, but different middle name, different age, different gender, that is having several of my addresses and relatives being associated to their Intelius profile. This other person lives in states that I have never lived in, has a completely different middle name, has a different DOB, different gender, has different named relatives, and entirely different addresses than me - but is having some of my information aggregated in with theirs.

This is a dangerous thing and should be illegal. Publicly available information does not mean randomly aggregating different people's data into one wrong profile. An on line people search company or data broker that is posting wrong data or aggregating wrong data about someone needs to be held legally accountable.

The bottom line is - Intelius is not a reliable data source or aggregator of data. I my case, they did not follow instructions when errors were brought to their attention, have been incompetent, negligent, and have actually made things worse for me. I forgot to mention that in the past I have had to Opt-Out several times before from Intelius and they did not correctly remove data.

I am so angry at these people that I am contacting a privacy attorney (law firm) to see what options are available. I am hoping that the Federal and State internet-privacy laws soon change to give the consumer more power to leverage against companies like Intelius. Consumers should have the right to stop or correct wrong information from being disseminated whether it be from an online people search company or the actual data broker source. Hopefully more people that have similar bad experiences with Intelius voice their concerns or complaints to the FTC.

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Update by Sarge_9
Sep 25, 2013 8:56 pm EDT

I recently Opted-Out my name from the the Intelius people search website. When checking their site after searching my name, they had wrong addresses, wrong relatives associated with my name. I submitted the needed information to Opt-Out and it appeared that they took down this misinformation. Now after checking their website a month later, I noticed that there is an individual with the same "first" and "last" name as me, but different middle name, different age, different gender, that is having several of my addresses and relatives being associated to their Intelius profile. This other person lives in states that I have never lived in, has a completely different middle name, has a different DOB, different gender, has different named relatives, and entirely different addresses than me - but is having some of my information aggregated in with theirs.

This is a dangerous thing and should be illegal. Publicly available information does not mean randomly aggregating different people's data into one wrong profile. An on line people search company or data broker that is posting wrong data or aggregating wrong data about someone needs to be held legally accountable.

The bottom line is - Intelius is not a reliable data source or aggregator of data. I my case, they did not follow instructions when errors were brought to their attention, have been incompetent, negligent, and have actually made things worse for me. I forgot to mention that in the past I have had to Opt-Out several times before from Intelius and they did not correctly remove data.

I am so angry at these people that I am contacting a privacy attorney (law firm) to see what options are available. I am hoping that the Federal and State internet-privacy laws soon change to give the consumer more power to leverage against companies like Intelius. Consumers should have the right to stop or correct wrong information from being disseminated whether it be from an online people search company or the actual data broker source. Hopefully more people that have similar bad experiences with Intelius voice their concerns or complaints to the FTC.

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j rehill
duette, US
Nov 18, 2010 2:33 pm EST
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I just wanted the 95 cent one time one lookup for an address. They have already charged me twice, once for $20.00 and another for $2. I never recieved any info and they would not answer their phone. They are a total scam. Low lifes. If the government won't do something about these scammers maybe the people should. I see all of these complaints and no action.

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7:42 am EDT
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Intelius intelius scam! beware

Intelius id theft protection is a scam. Instead of protecting your identity they will steal it! Intelius is actually a data broker. They collect personal data and resell it to the public. Intelius has very bad reviews and thousands of consumer complaints. They have been sued several times. Becareful, for $19.99 a month they will not do anything for you except pocket your money. They have no ability to freeze your credit report file if someone steals your identity. Why? Because, the top 3 credit reporting agencies experian, equifax, and transunion do not want to associate with this scam company named intelius. So, please beware and do your research first.

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6:06 pm EST
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Intelius unauthorized withdrawls

This company withdrew funds from my account even though I have never ordered anything from them, and have never heard of them. I just finished reporting them for fraud!

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Zabasearch Victim
ft lauderdale, US
Jun 27, 2013 5:08 pm EDT

Bull ! Intelius illegally accesses people's credit files through Experian. This violates FCRA laws. The information you are selling is partially obtained from public records but, MAINLY, from their credit reports. How do I know ? Because Intelius sells Credit Reports and Credit Fraud Protection. As such, I know you have a partnership with Experian and your computer servers are connected. My reference is the ongoing federal FTC investigation of the relationship between Experian and Intelius. This investigation began December 2012 and is still ongoing. Intelius falls under the Fair Credit Reporting Act (FCRA) but you deny this fact. SHADY SHADY BUSINESS !
PEOPLE: PLEASE DO NOT FALL FOR THEIR SCAM. THEY ARE RIPPING PEOPLE OFF. THEY CHARGE YOU A RECURRING MONTH FEE ON YOUR CREDIT CARD WHEN YOU NEVER SIGNED UP. I'M WAITING TO JOIN THE NEXT CLASS ACTION LAWSUIT WHEN THE FTC FINDS INTELIUS GUILTY OF ILLEGALLY ACCESSING PERSONAL CREDIT FILES AND NOT DISCLOSING THEIR WRONGDOING.

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Intelius_Customer_Support1
Bothell, US
Apr 03, 2013 11:03 am EDT

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius solely collects and compiles the public records and publicly available information. Local, state and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is maintained with active updates from the sources; however some of the updates are out of our immediate control.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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Intelius contacts

Phone number

+1 (888) 445-2727

Website

www.intelius.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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Is ComplaintsBoard.com associated with Intelius?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Intelius Customer Service. Initial Intelius complaints should be directed to their team directly. You can find contact details for Intelius above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Intelius. Discuss the issues you have had with Intelius and work with their customer service team to find a resolution.