Intelius review: scam and fraud 49

I did a onetime reverse phone number search, $1.05, then cancelled any ongoing subscriptions. Just happened to see where I've been charged monthly $38.48 for the last 3 months. WTF

In June I contacted Intellius for a one time background check, they have been billing me an additional 19.95 per month. They indicated that I had signed up for a monthly subscription and have fraudulantly charged my credit card for 6 months. Can't get them to stop. My credit card company will no longer honor their billing charges.

im trying to look for somebody and i put my debit card # and now when they feel like it deduct money out of my account suposse to be .95 cents and they charge me 19.95 two times i want my money back, they dont give me no information about the person, they riped me off

I made a simple $.99 address inquiry for which they ended up charging me $6.21. The information I received was 10 years old and usless, becuse I already knew it, and more. When I called them to complain, their rep told me that all they guarantee is the information they have, not the accuracy nor the time frame; they would not refund my money.

just made an order for 7$ and when i try to use the service online, the websight will go nowhere. cant get ahold by phone either. want to cancel order. how can i do this if i cant contact them?

W$19.99 a month. Called my bank to dispute then called Intellius direct and talked with a William. Listened to my request to cancel/refund then went to talk to a supervisor. He came back to say he cancelled it and I would get a 5-month refund. I was ready for a fight, but he acquiesced.

I have been trying to cancel service all week before I was charged. Cancel button does not work. I wake up saturday morning to see a pending charge. I can not call them to cancel but now I have been charged a service fee I wish to not use. I have canceled my card and now I still need to find out how to cancel this service.

The website indicates $19.96 for a backround check. After charging my credit card they charged me $49.95 and then the following month $19.95 for a membership I didn't want. Calling their customer service is a nightmare.

I requested a reverse phone number lookup and paid $0.99 and they automatically signed me up for ID Protect service. HOWEVER, I cancelled it 5 days later (within the trial period) but they still charged my card $19.95. I called their "Help" numbers but it said, they are "temporarily unable to answer any calls"! THis is so frustrating...Can anything be done to stop them from continuing this scam?

I tried this Intellius for a trial 48 cent test to find one phone number and ended up with 3 months worth of charges at $19.95 plus another company called Valu max also started charging the same $19.95 per month for 3 months. Be aware that they "may" be sharing your bank card info.
At least I have it stopped now by cancelling my bank account and notifing by banks fraud division.

Everyone who is scammed by this business needs to file a complaint with the FBI. It is interstate banking, thus falls under federal jurisdiction. They also gave my card number to a third party that we charging me. The link to file a complaint is:
http://www.ic3.gov/default.aspx
Don't be shy... this company is scamming untold thousands of people who are not looking closely at their accounts.
Michael A.

I just ordered a phone number and about a week later i was subscribed to some identity theft thing for 19.95 per month. I did want to subscribe to this. Nor do I even remember being shown that i was subscribed to this. i did contact the company and cancel it out. However I do think this is a scam.

Money has been taken from my bank account in the amount of $19.95 and I was charged $43.95 because of this. I am furious because I have to pay for money that was not in the account at the time. My money needs to be put back into my account because I did not give permission for it to be removed. This is not the right way to do business.

Intellius charged $19.95 to my credit card for a subscription that I do not want nor did I ask for it.

They charged me $19.95 for some kind of Identity Protection, I don't have credit cards just my Visa debit I don't NEED or want this, I authorized one service for a flat $5.95 fee ONLY. I contacted them demanding my money back, that they are being reported to the BBB and Attorney General. I hope they go bankrupt!

I just received my Capital One credit card statement for period Oct 25 to Nov 24, 2008. There is a charge on Nov 4 for "Intellius Subscription [protected] WA" of $19.95 which I did not request or order or agree to. Tell me how to get this off of my credit card, and whether I should close this credit card immediately?
Martha Lyons

I posted several days ago that Intellius had been charging me for a "membership" which I did not purchase or agree to. I emailed their customer service with a demand for a refund. Fair's fair so I think it's necessary to post that Intellius responded in 2 business days that they were refunding the money and canceling the membership, which is exactly what I requested.

They show details available and will be shown with payment. After payment (actually) additional $5 with no explanation - they gave the name and basic home infor which was the same for everyone on the list. I already had both names for the address. They then show that more info is available for $44 more. What a rip off - do not use this service.

my name is edith m jackson i was charged 19.95 for a scription i did not order refund my credit card back please . thanks !

This company clearly does not want to be reached. Bought their services for a "one time Only" criminal background check. Finally had to cancel my bank card and pt charges in dispute as they contined to bill me $19.95 after repeated efforts by phone-which they seldom answer- and Email-goiod lck if yo can get them to stop billing. Do not employ heir services or yo willregret it-Linda McKinnon

At first I thought "how ironic, a security type company linked to afraudent charge scam" but now after looking at the complaints from the AP9 24ProtectPlus company they are linked to I know that this is dirty, slimy, and CRIMINAL.

I purchased a one time person search from Intellius and now have been billed by AP9 24ProtectPlus in the amount of 14.95 per month for the last five months.

This is an AMAZINGLY FRAUDULENT COMPANY. I cannot even get to the section to cancel. I will call my credit card company tomorrow to stop and any all charges from this terrible company. BEWARE! BEWARE! BEWARE! BEWARE! BEWARE!

UK dirrectors name of this scamming company is Andrew Millet. Further details about him and his diresctors will be posted soon.?

UK name is Andrew Millet His personal details will be published soon

I found they are a large mess I had one experience with them and that was enough.You never get the results they say you will. Each time you click submit they want to sell you more searches that were supposed to be included in the one you just bought! Someone should do something about this!

Whose looking into these complaints? How can we get the money back from 24assistance. They have my wrong name and also incorrect address, for over year they have been billing me 29.95 charge on my credit card. How can I get my money back. How is that no action is taken these sites?

Intellius is run by a [censor]-sucking criminal names Naveen Jain. He runs a huge variety of scams -- one of them aided and abetted by the company I work for, Yahoo (via People Search). Our execs have had a massive number of complaints about Intellius but prefer to take the stolen money. All of them should be in jail.

This just happened to me. Luckily i caught it before i lost too much money. did the .95 cent search and then was charged 8.95 for whatever and then the 19.95 for something else thought i was done till i checked my bank account and low and behold ANOTHER 19.95 drafted out! I didn't have the time or patience to argue a refund so i chalked it up to a loss and am now going to closely monitor my account these next few weeks.Tricky tricky Intellius.

These guys are definitely in the business to see who they can trap. Of course that word "free" is the first bait. Once you get on their site very little is free, and if you're not careful they will rope you into something you never thought of or agreed to. At each they make the "No, thanks" so tiny you have to search for it. Also, even when you have an account with the the pay screen will pop up asking for more money. You have to look carefully to find and select "use one of my included searches." My best advice is just to stay away from.

these people are scam artists, avoid at all costs

I was also charged for this identity theft subscription. I called them and e-mailed them and told them to get it off of there and to credit my account. I need to check and see if they have done that. They said they would cancel it.

I was charged for the 19.95 for looking up an old friend. I went to the site, logged in and saw no way to cancel not even an email address. So I changed my billing info to an old canceled credit card. And humoruosly I was emailed a nasty gram from Intellius saying my account will revert to basic unless I paid. Screw em!

Same thing happened to me on July 17.

I have a similar experience, used the "one time" for $0.95 service; my card has been charged 19.95 per monthe since.

There are plenty of similar complaints against this company. I am not aware of any class actions currently underway, although here is a list of class actions against internet service companies. I hope it helps.

http://www.classadvocate.com/?direct=y&category=product&product_root%5B%5D=406

I will dig a little deeper and see if I can find a class action investigation against this company.

I tried to recreate the problem on their site but could not. Where was the $.48 offer? What specific steps did you take? I am a class action junkie. My site is www.classadvocate.com. I know of no pending class actions that relate to Intellius or search companies, but yours does sound fishy. YOu can follow up with me by using the "Contact Us" tab at www.classadvocate.com if you so desire.

I used Itellius for a one time charge of .95 cents. I marked the box for the one time use. On the SECOND page of the agreement if you do not opt out in seven days they will charge you 19.95 a month. I called customer service. The first person I talked to was unwilling to refund my 19.95. I asked to talk to a supervisor, I told them I would dispute the charge on my card, I told them I would blacklist them. I also told them I would get a new card with a new number. I told her their info was not accurate in any way. They refunded my money! Their info is only accurate if people fill out a new voter card, change of address, etc.

I DID GET SATISFACTION DON'T GIVE UP !

I too was charged, unfortuneatly 3 times now, at 19.95 for both Intellius and Valuemax..it seem they work together. My bank is reversing, but make sure you tell bank to STOP PAY on FUTURE charges, because they still haven't stopped on mine. They are a scam for sure and I think I may go to Federal Trade Commission because this is just wrong.

I just got charged today for $19.95 for a subscription I never made! I just had one number looked up and got an email they will charge me. I capied to cancel and now I'm still charged! I'm afraid this will be a monthly thing ! Pls someone help us! This is Internet scam! This business gas no integrity !

Intellius also promised me a background check and after purchased all I was given was a name and phone number. Then the fee for the account showed up on my credit card, an account I never signed up for. You call them and get put on hold for 30-45 minutes at a time just for someone to tell you there is nothing they can do. They are a rip off and I feel they should be shut down.