Intelius
reviews and complaints

I paid for a one tinme fee of $29.95 on Sept. 29, 2019 to do a person search. They have since started billing me monthly. They are making it difficult for me to sign in and cancel the charges.
looks like they make the money by ripping people off.
Also the background check was pathetic. They only showed basic information that you can get for fee on the net.
ep 29 2019
Intelius Automatic Payment
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Sept. 29th 2019
Paid with
FIRST SECURITY BK x-2066

Manage Intelius payments

Category
Online Services

Transaction ID
3RP23961LN2760603

Seller info
Intelius
888-445-2727
http://www.intelius.com
PayPal-Payments@intelius.com

Invoice ID
PC00558319

Purchase details
Purchase amount
$29.95
Total

ct 22 2019
Intelius Automatic Payment
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- negative $29.95
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There is an open dispute associated with this transaction. Visit the Resolution Center to view status.

Oct. 22, 2019
Paid with
FIRST SECURITY BK x-2066

Manage Intelius payments

Category
Online Services

Transaction ID
22070465FW301411C

Seller info
Intelius
888-445-2727
http://www.intelius.com
PayPal-Payments@intelius.com

Invoice ID
PC00742445

Purchase details
Purchase amount
$29.95

$29 was taken out of my account and I don't know what for. I am requesting a refund and a cancellation! I used this site one time only and they changed me and I got one piece of information, so why was I charged $29. I'm 65 years old on a fixed income. I can't afford this. Please look into this and refund my money. Thanks for letting me leave this message. Hope to hear from someone. [protected]@yahoo.com

I never once put down my credit card or personal address information while accessing the site I didn't make any authorization or purchases for any subscription.. and yet I'm getting charged for a $39.95 monthly subscription.

How are they even doing this? This should be absolutely illegal.

I called my bank and told them this was never authorized by me and now I had to cancel my card and have a new one replaced.

I had signed up for the 7 day free trial to try it out but wasn't what I expected at all, didn't get any of the information the page had told me I'd be able to obtain, waste of time that's the reason why I cancelled it and still got charged for the month after cancelled on the 7 day free trial. Can I get my refund for the month I was charged? Greatly appreciate it! Thank you!

An account was opened without my creating it & when I saw the first charge a month ago, I emailed and called Intelius advising this was not an account I created & I wanted it cancelled AND REQUESTED A REFUND OF THE FRAUDULENT CHARGES.
The rep assured me it was cancelled & I did receive a refund a few days later. Imagine my anger tonight while checking my card statement online, and I see I was charged an ADDITIONAL $29.95 to my MasterCard ending in 5317 for a fraudulent account using my name (Kelly Collins) that I was assured had been cancelled.
The account was set up under
kellyannharris14@gmail.com
BUT, my personal email address is
[protected]@gmail.com
Just a 1 number difference!
I'M LIVID!

Cant [censored]ing cancel this membership.

The [censored] directions they give on their site do not contain the 'Cancel My Membership' link as they listed below. They have [censored]ing charged me $29.95 for 5 months now. I want my [censored]ing money back.

You can cancel your membership directly from Intelius Premier.
https://intelius.zendesk.com/hc/en-us/articles/115002739991-How-do-I-cancel-my-Intelius-Premier-membership-

To cancel your Intelius Premier membership, follow these steps:
Go to www.intelius.com/premier and sign in to your account.
Click the My Account tab.
On the My Account page, under My Membership, click the Cancel My Membership link.
A window will appear asking you to confirm that you want to cancel your membership. If you do so, another window will appear with a printable Cancellation Confirmation. If you require additional assistance, please call (888) 445-2727, Monday-Friday, 7:00 AM to 4:00 PM Pacific Time.

i signed up for a 99 cent trial. tried to cancel after that because i was not able to do anything on the site. couldn't cancel. kept telling me there would be a place soon where i would be able to do that. never showed up in my in box. shortly after that i was charged 39.95 for a service i do not want. i tried to log in and couldn't. asked 3 times for a code so i could use a new password and sign in . each time it said it was sending a code to my hotmail and each time nothing came. they are scamming me out of my money and i cannot find a way to get rid of them. Please help!

SCAM - They discreetly sign you up for a monthly fee and then it is impossible to have the monthly fee stopped. They send you an e-mail with directions bu the directions don't work. The directions on the website don't work either. There is no phone number on the website to contact anyone. The help e-mail only send cookie cutter responses and don't address the issues. I received the report I needed but now I have to terminate my old credit card.

You charged me 3 months service of 29.95 per month for services I did not approve. I have already stopped your ability to withdraw money from my paypal account and I also started a claim with paypal to recover those 3 months you stole from me. I also plan on contacting the better business bureau and report you there as well if I dont hear from you. My paypal email is [protected]@yahoo.com please put 3 months payments of 29.95 x3 months back into my paypal account to cease any further actions from me! Billy kimbro

I have 3 different charges pending to my bank account. One is in the amount of $19.95, $29.95, $39.95. I have no idea why I am being charged these amounts and what they are for. I simply just want what has been taken from me and given back. I am disabled and live on every penny I have. Some how this company got my credit card information and took money out of my account. I feel very violated and feel like this is fraud. I received an email saying my membership has been cancelled at 6:57am on a Sunday morning! What membership? I would have called right away had it not been a weekend. Nobody is there on a weekend you can speak to, and the only way to file a complaint with them is to call, no email method? If they had email complaints I could have filed one right away! I can't even call my bank. I expect that this company will make it right and put back those 3 charges back into my account. Looks like I'll have to order another debit card again because this one was stolen again!

Without authorization they are taking $29.95 a month out of my bank account. I paid for a one time search for $2.95 then a month and a half later they just began taking money out of my account with no way to remove my card from the profile nor is there an easy way to remove the account. I am so angry I want to drive to the home office and show them why you do not mess with people and why you do not steal from hardworking Americans.. I am at my limit and they refuse to even reply to my complaints. THIS IS A SCAM and if you do a white pages search you get the exact same information and its more up to date. DO NOT GIVE THEM ANY OF YOUR BANKING INFORMATION YOU WILL REGRET IT!

I thought maybe l will use intelius so l filled out all my information even my credit card, as it said 0.99 or 0.95, but after l completed my information l read further and could not quite understand the charges and with that l decided not to request any information, so in short l have not received any information. I'm concerned as it looks like they plan to charge regardless that i've not used their service and theirs page is like a fly trap if that is so, don't l deserve the right to change my mind, especially that your business has not given me anything. L grid to remove my information but so far what it says to do to cancel is not there

I would like a full refund please. I have already paid for two different things and still do not have access to the records I originally was trying to purchase. I do not want to continue to be billed for any of your services. what I actually bought was not what I wanted. it was not explained clearly and seems to me that the intention was to trick people into having to spend more and more money. the whole thing is completely misleading. please refund all of my money immediately and cancel my subscription or I will have to contact the better business bureau. thank you.

Intelius removed money from my bank account without my explicit knowledge or permission.
· there were absolutely no service or product rendered in exchange for the money intelius removed from my account.
· after contacting intelius several time to explain the details, intelius terms of service would not return the money even though no services were rendered.
· I made a small one time service purchase. intelius states that a clause during checkout entitled them to continue to bill for no additional request for service.
· the clause was not prevalent (hidden) because I was careful not to agree to or did I want any service contract throughout the initial purchase.
· most companies, with a reasonable business model, would consider this overlooked mistake grounds for a full refund.
· intelius has chosen to take the low road of hidden fees and contracts with a policy of not returning money for no service rendered.

I purchased a.95 cent search in october 2016 and since that time they have been charging my card $29.95 per month which was not authorized! this is a total scam. I would never have knowingly purchased a subscription for this unless it was hidden. I want all the charges taken off. I have never received any goods or services for this. refund my $359.40 I am filing a report with cfpb and the state ag immediately.

They intice one into a report for a dollar, but in the fine print bills $30 on ones crdit card. the "cart" does not reviel the $30 charge. so it looks like you just paying for a onetime reportfor one search result.

For example today it says,
"people search report

Includes 1 search result for xxxx xxxx in anytown, usa

Report includes when available:

Full name
Address
Age & dob
Aliases
Phone number
Relatives
Address history

Premier member, you get this report at no charge!

No charge view report

So you might think its free for today.

I signed up for a free one month of service, got the one phone number I was looking for and then cancelled before the free month was up, about September 10th 2016. Since then I have continued to get unauthorized charges for 29.95 a month for the months of September, October, November, December, January and February. Unfortunately, I was not receiving paper statements and did not notice the charges. I also have autopay set up on the credit card. I would like to request a full refund of all 6 charges of $29.95

On February 4, 2017 I used the service to lockup a phone number.
The lookup cost $9.95. The information it provided was incorrect.

I expected that might happen and was not upset until I found they had signed me up for a Intelius Premier membership fee for $19.95, which they had already billed to my Chase credit card account.
I received a fraud notice from Chase, (I presume they are on the bank's watch list) and contacted the bank. I want the $19.95 charge removed and cancel any membership they signed me up for.

This company charged me $29.95 each month total of 3 months starting September 27 2016 till November 27 2016.i only caught it today while trying to review what I bought from November.this is just scamming people out of their money.i only did the ones time fee of $.95 and was never aware they will charge me every month $29.95 if I don't get a refund I will for sure file a complaint to bbb.

I paid 3.95 to get phone number of friend's sister, because I can't reach my friend. I know her sisters name, address and got her phone number free off the internet a couple of months ago. So I paid for simple information that said in a list it included the phone number.

When I got the report it did not provide the phone number but gave me an option to get her "current" phone number if I paid additional money.

Now my friend's sister has had her phone number for years. So, there is no "current" phone number different from her phone number that I saw free online a couple of months ago.

When I called their customer service I spoke to Cassie Sercombe and complained that they wanted more money for the phone number and asked for my money back I was told I should have read the fine print.