[Resolved] Intelius / unauthorized charges on my account
I was charged by Intelius Peoplesearch $15.85 which I expected to pay, but also included on my American Express bill were charges of $69.90 and $19.95 for one month = $105.70. I paid this charge in order to not damage my credit record. Now this month
I received a bill for $19.95 again for membership which I never wanted or asked for. I want to be credited for the $69.90, $19.95 and $19.95 and taken out of your "so called" membership.
I expect action with 10 days or I will have my attorney contact you.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Intelius Customer Care's Response, Oct 15, 2009
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
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