I signed up with Intelius to do a reverse phone lookup. It said the number was listed in their service, and for $4.95 I could read the information.
Once I put in my card information, I was automatically charged $9.90 and could not back out of the deal. When I tried, it automatically went into another service of theirs for identity theft protection. It took a lot of tries to back out of this page.
Then I got an email saying it would take 48 hours to get the phone # information. I called my bank, and they said I could file a claim against the company, but would have little chance of getting my money back.
Don't use Intelius! They're a rip off!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.