Intelius
reviews and complaints

Do not believe the customer service agent. I ordered one report and was charged $19.95 seven days later and another $19.95 fourteen days later. I did not sign up for any membership even though the customer service agent tried to convince me otherwise.

I check my online statement daily and saw a pending charge for $19.95 as allot of us here have. I immediately called Intelius and asked them who authorized them to charge my card. They stated that when you select the promotional item there is a note that says this is a 7 day trial and then converts to a regular membership for $19.95. I said to them that the note must be so smal I would need a magnifying glass to see it. They did cancel the membership and because it was pending I didn't lose my $19.95. Had been an actual charge I would have been stuck for a month. You could cancel but, no refund. I got lucky this time.

Moral of the story, do not rush and pay close attention to the fine print... Doc, Easton, Maryland

rip off city, and now i cant rid of them

Same thing here. I got them to look up one number for $5, and then they started to charge me $20/month for a membership which I did NOT sign up for. These people are running a scam. I called and got it cancelled, but no refund.

Don't believe the Customer Support person who commented on this, at least in part. They are only open til 8pm PST. I'm pretty sure I won't be getting my money back, since what he said here says to cancel within 7 days. I purchased my own driving record, and was sure I wasn't getting the free trial. But more than 2 weeks later I found an extra charge from Intelius on my credit card report. Major fail, Intelius.

I didn't know I was goimng to be charged twice, It ws my undertanding that I would be billed once, I would like to cancel my membership, thank you, Virginia Sloan

Intellius has been charging me for the past 4 months $34.95 for something I never signed up. Bad way to do business. Scammers.

I have sent them an email but the response was automatic message only. How can I cancel the service? I don't want to be billed recurring monthly.

these people are robbing me too

BEWARE OF SERVICES FROM Intelius. I registered with Intelius a few days ago and paid for one of their services. After 2 days, my Credit Card was billed by PMIdentity.CO. I was surprised how my Card info got to them. I immediately contacted PMIdentity (privacymattersidentity.com). They told Intelius passed the number to them! Then I contacted Intelius. They informed me that once I put in an email in their system (by the way, which is required for registration), they will pass my info to other companies.

Now I am really worried - to whom all have the passed my Credit Card info to. Beware of services for Intelius.

it was unatherized.

I made a phone call to the intelius company to have my information removed from the website. me and my husband are both police officer's and for the safety of are family we have to be removed. they left me on hold for 30min then told me that I had to fax the request to them. I explainded that I had been attempting to do that for the past 5 days and there fax machine was full. I then stated I would like to speak with a supervisor, and then again placed on hold for 20min. I then was able to leave my number for a call back and I am still waiting for a call. this company should not be used by anyone... this company is a huge scam!

Intelius, Inc. Identity Protection Scam

Intelius, Inc. currently is in the practice of taking credit card information from their other offered services and applying it to "free trial" services. After a certain period (7 days is the usual time), the credit card information provided is then charged automatically. The Intelius, Inc. no refund policy is then put into effect when consumers find obscur charges made to their credit card.

i paid for a surch of addresses and got a page that said this page can't be displayed i was charged and i could not make contact with the company for a refund. i got riped off

money was taken out of my visa account, i did not want a subscription i thought last month it was a one time fee. i want my ###ing money back. i tried calling waited an hour and a half and no one came on the phone. I want this resolved immediatley! I'm pissed it never said anything about a subscription, i never would have gotten it. contact me now! [protected] or jeinnine@yahoo.com

Investigators in my firm use Intelius at times. We have found that Intelius rarely has
up to date or accurate information on the owner of a given phone number. This inaccurate information has thrown investigators off track, put them on the wrong track
and created weeks or months of additional investigation. Although their reverse phone
search ads give you the impression you will get a name, address etc., that seldom happens. They appeare to be getting more and more blatent. Here is what they provided
on several recent reverse phone searches. 1. The oowner of the phone was MALE. 2. the
owner of the phone was female. 3. The owner of the phone is in Ohio 4. The owner of the phone is from Dayton. Of course our credit card was charged $4.99 for each of these
useless tidbits of information. These comments are in regard to reverse phone search only, but if their practices with reverse phone search are any indication, anything they are offering is questionable

Such a scam.

Dink,
I am calling first thing tomorrow. Just noticed this on my business statement for some time now, the result of using the same type of Intelius service. I went back and re-read terms of service with Intelius and for the lookup fee I see nothing that entitled intelius to send my credit card information to a third party to start billing $24.95 a month! I am FUMING right now, and rest assured, if I am not credited by Intelius or this ValueMax place upon my call, they will wish they never met me and my friends in very very high governmental agencies.

I use Intelius all the time and I've never had this problem.

Received no report for my fee paid.

I paid for a search and received no report/information.

My name is Mary Jane Von Wryeza when checking your website I show an alias for me as Joyce Marie Von Wryeza in Ft. Lauderdale FL. I have never been in Ft. Lauderdale and Joyce Deyoe is my ex mother-in-law. If her and my Ex husband used my info to get fake ID or credit it was without my knowledge or permission. I would like to know what information you gathered on this person and how it was used. I would also like this information purged from your files as it could have a negative bearing on my life. You can contact me at mjvw122@verizon.net. I do live in Lorton, VA and previously lived in Buffalo, NY. Those are the only places I have resided in my adult life.

they charged me several times in the past few months and called them up and told them to stop they gave me a 1.00 refund and them kept on charging me for services i never signed up for nor use i am really getting pissed off and hope someone can stop them from potentially bankrupting people im frankly sick of them and hope they all get put in jail

DEAR GOD I HOPE YOU CAN SHUT THEM DOWN.

I WAS SCAMMED BY THE MVQ PRIVACY MATTERS AND FINALLY GOT A REFUND AFTER 4 WEEKS OF HUNTING THEM DOWN. NEVER DID GET BACK THE BOUNCED CHECK FEES AND ALMOST LOST MY HOUSE DUE TO A RETURN MORTGAGE CHECK.

GO GET THEM AND TEAR THEM APART. :)

I agree with the OP. When you look up ANY number before signing up they find the results. The minute you pay to see the detailed results, suddenly the ONLY ones you'll find are for published numbers, nothing else. And the report on those numbers sucks. It listed me as having 13 brothers and sisters and all sorts of addresses I never lived at. Nice job losers.

JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!

I went to peoplelookup.com to get some info that was ten years old and it started at $39.99 and then hit me with $49.99.. I mmediately with in 5 minutes cancelled their service...imagine my surprize when several days later when through them there is now a $19.99 charge from Intelligus? They gave my information to Intelligus and hooked me on a service i do not need.. I have done the following..sent a certified letter to there company demanding cancellation. reported them to the FTC, reported them to the Washington Attorney Generals Office. Filed a disputed charge with my credit card company.. i just found out that they can be reported for internet crimes through the FBI so i will now do that..Internet scams and crimes are at an all time high and it is up to us as consumers to take thesr ### down.. REORT THEM>>>>>.My next step is to send them a bill yes a bill for the time i have had to spend online to get these parasites off my back...

Happened to me too. I canceled the unauthorized account and disputed the charge. What a scam !

I purchased some information Intelius when looking into the criminal history of a prospective tenenant. However, in addition to the purchase I intended, I now get a $19.55 charge per month on that same credit card I used. I think that should be illegal! I do not have the time to fight their dishonesty. Calling them at night does no good; their offices are closed.Calling them in the daytime does not good; everybody is busy.

IDProtect ID Protect Intellius
I had the same charge - .99 for a report, then a week later, ID Protect charge of $20+/-.
Reputable internet businesses do not convolute their customers web experience with unasked for services with auto-renewal fees. That is poor business practice.
I went into their system and canceled the renewal, then an ad popped up to continue at a lower price. I idd not take the offer (or what I thought was not taking it). Then I check my email and I have a message thanking me for renewing. So, back I went to go through the process again.
Additionally, Intellius bury the ability for you to cancel under links and links. If you're reputable, you put your best foot forward and hope your customer likes what they experience enough to return.
Unfortunately, I will never use Intellius again. They have lost my trust.
I am posting the detail of the charge so others searching for it will know what it is:
CHKCARDINT*IDPROTECT M877-97463 WAUS

This company is a piece of crap.. do not use them they will charge your bank card for unauthorized charges... TOTAL SCAM by the time you realize what they are doing you could have hundreds of dollars worth of charges...

They say you can cancel but I can not find the account management page they refer to. I do not know why I have to cancel something I never orderred to begin with. What a hassle and if I were going to get a service such as this now I would never use this one because of this.

Don't feel alone. I had a charge against me dismissed and the Judge in the case ordered a non disclosure of the charge and it appeared on Intellius. I notified them and they removed it after a hassle and three weeks. Then, several months later the charge reapoeared and again I had to mail the Court order to them and they finally removed it and I "opted out" of their sites. They kept giving the excuse that the jursidictional court should not be giving the information out and I agreed and I then advised them they have the repsonsibility to make sure the informatiin they release is accurate and if you once send the the court documents proving the records are non disclosed Intellius can block your name out on THEIR system as well. They did not admit that but my attorney says otherwise. They are just using the excuse to blame the judicial system and not their own shortcomings and responsibilities.
I am getting ready to sue them in Federal Court if they do not take permanently remove the records this time and if they think I am kidding, that is their mistake. The law says once you notify them that they have the repsonsibility solely on themselves.

Don't believe a word Intellius says.

this just happen to me and I did authorize this I want my mony back