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billing
I signed up and paid for them to locate one person and now they are charging my credit cad $19.95 a month automatically wthout my concent.
Sandra Stahl
The complaint has been investigated and resolved to the customer's satisfaction.
charged twice
This company (Intelius) is a scam. First I did not get any more info than I got from the phone book. Second they charged me twice. Once you get a membership and get in if you click on another link within the site they charge you for that. I am going to try to have my bank reverse both charges. I would not use this service ever again. I will tell the customer service rep at Intelius I was not satisfied and that this site is rediculous. PLEASE DO NOT EVER USE THIS SERVICE UNLESS YOU LIKE THROWING AWAY YOUR MONEY!
I didn't know I was goimng to be charged twice, It ws my undertanding that I would be billed once, I would like to cancel my membership, thank you, Virginia Sloan
stop billing me
I agree. this is a sherade, sham a scheme to rob you. i too have fallen victim to them and can not keep them out of my account. the info you get from them is not complete. their site is obviously set up to get your personal info to exploit you and steal from you.look out for them under these names: int*idprotect mntr svc, intelius-intelius.com . you may want to email your story to : us government - homeland security [protected]@uce.gov this is the federal multi-jurisdictional task-force assigned to investigate and prosecute internet fraud. unfortunately many of these web-sites are operating under many layers of fraudulent sham corporations outside of our borders where extradition agreements do not exist.
The complaint has been investigated and resolved to the customer's satisfaction.
Intellius has been charging me for the past 4 months $34.95 for something I never signed up. Bad way to do business. Scammers.
I have sent them an email but the response was automatic message only. How can I cancel the service? I don't want to be billed recurring monthly.
these people are robbing me too
BEWARE OF SERVICES FROM Intelius. I registered with Intelius a few days ago and paid for one of their services. After 2 days, my Credit Card was billed by PMIdentity.CO. I was surprised how my Card info got to them. I immediately contacted PMIdentity (privacymattersidentity.com). They told Intelius passed the number to them! Then I contacted Intelius. They informed me that once I put in an email in their system (by the way, which is required for registration), they will pass my info to other companies.
Now I am really worried - to whom all have the passed my Credit Card info to. Beware of services for Intelius.
it was unatherized.
I made a phone call to the intelius company to have my information removed from the website. me and my husband are both police officer's and for the safety of are family we have to be removed. they left me on hold for 30min then told me that I had to fax the request to them. I explainded that I had been attempting to do that for the past 5 days and there fax machine was full. I then stated I would like to speak with a supervisor, and then again placed on hold for 20min. I then was able to leave my number for a call back and I am still waiting for a call. this company should not be used by anyone... this company is a huge scam!
Intelius, Inc. Identity Protection Scam
Intelius, Inc. currently is in the practice of taking credit card information from their other offered services and applying it to "free trial" services. After a certain period (7 days is the usual time), the credit card information provided is then charged automatically. The Intelius, Inc. no refund policy is then put into effect when consumers find obscur charges made to their credit card.
i paid for a surch of addresses and got a page that said this page can't be displayed i was charged and i could not make contact with the company for a refund. i got riped off
money was taken out of my visa account, i did not want a subscription i thought last month it was a one time fee. i want my ###ing money back. i tried calling waited an hour and a half and no one came on the phone. I want this resolved immediatley! I'm pissed it never said anything about a subscription, i never would have gotten it. contact me now! [protected] or jeinnine@yahoo.com
Investigators in my firm use Intelius at times. We have found that Intelius rarely has
up to date or accurate information on the owner of a given phone number. This inaccurate information has thrown investigators off track, put them on the wrong track
and created weeks or months of additional investigation. Although their reverse phone
search ads give you the impression you will get a name, address etc., that seldom happens. They appeare to be getting more and more blatent. Here is what they provided
on several recent reverse phone searches. 1. The oowner of the phone was MALE. 2. the
owner of the phone was female. 3. The owner of the phone is in Ohio 4. The owner of the phone is from Dayton. Of course our credit card was charged $4.99 for each of these
useless tidbits of information. These comments are in regard to reverse phone search only, but if their practices with reverse phone search are any indication, anything they are offering is questionable
received full credit
I called ValueMax about the unauthorized charges that I'm certain were a result of using the Intellius background check service. The first rep offered to cancel and refund the current month's charges, I said I wanted all of it credited going back to 2009 when they started charging my corporate card. Why this was overlooked by me and my company for so long is another issue I know. Anyway I asked to be transferred to a supervisor. The supervisor offered to give an additional 2 months credit. I said one simple thing "I want all of it credited immediatley as these are fraudulent charges"...and she immediatley responded "we will credit your card the full amount, watch for your credit in the next 3-5 days. This is the e-mail I received as a follow up:
From: [protected]@a.valuemax123.com [mailto:[protected]@a.valuemax123.com]
Sent: Wednesday, April 14, 2010 1:22 AM
Subject: ValueMax Refund Confirmation for Membership # xxxxxxxxx
This email confirms that a refund/credit of $331.25 was processed for your ValueMax membership. Please note that you will see your refund on one of your next two statements, depending on your billing cycle. We thank you for your interest in ValueMax, and we hope your membership experience was a positive one.
If you have any comments or suggestions that might help us better serve our members, please feel free to email us at [protected]@valuemax123.com.
Sincerely,
ValueMax
Member Savings
The complaint has been investigated and resolved to the customer's satisfaction.
Such a scam.
Dink,
I am calling first thing tomorrow. Just noticed this on my business statement for some time now, the result of using the same type of Intelius service. I went back and re-read terms of service with Intelius and for the lookup fee I see nothing that entitled intelius to send my credit card information to a third party to start billing $24.95 a month! I am FUMING right now, and rest assured, if I am not credited by Intelius or this ValueMax place upon my call, they will wish they never met me and my friends in very very high governmental agencies.
unauthorized charges
If you do a background check on someone through Intelius.com you will start getting unauthorized charges on your credit card. One in particular from INT*IDPROTECT MNTR SVC. They indicate it is something you signed up for and it isn't. I also started to receive unauthorized charges on my card for CLKBANK.com after using Intelius. It is a company you want to stay away from.
The complaint has been investigated and resolved to the customer's satisfaction.
I use Intelius all the time and I've never had this problem.
scam, do not use
I when on this website intelius.com last month to do a reverse phone number search, I was told I would be charged $4.95 for the search but that if it did not come back with any information I would be refunded.
To no avail nothing came back in the search and I was told I would not be charged but if I put in my email address they would send me any information that came available on the number I searched.
Needless to say, this month I see a $9.95 charge AND a $19.95 charge! I called customer service and was told that they would refund my $9.95 but could not refund the MEMBERHSIP FEE of $19.95 that I supposively signed up for when I entered my email address.
Upon further investigation I was charge $19.95 last month also! In the end Randy refunded me the $9.95 and says he will refund one of the membership fees of $19.95 which I have yet to receive so I am out $40.00 for a $4.95 search! BEWARE THIS SITE IS A SCAM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Received no report for my fee paid.
I paid for a search and received no report/information.
posting wrong information
Intelius people search has listed me and my address with a person named Nathaniel Brown. Nathaniel Brown is a con-artist. He has been writing bad checks all over Chicago for years and using my address. I am also not related to Dolores, Wendy, Terrance, Jill, Terrence, Terra or Mark Brown. They are publishing false information about me. Intelius is defaming me by listing me as a relative of Nathaniel Brown. Wendy is my neighbor. Terrance was her husband and he is dead. I am not related to these people either. I don't even know who the other people are. Intelius is libeling my name when they associated with a crook. It's bad enough that creditors and stores call here looking for N. Brown. I tell them to get his driver's license. At one point I had to put a message on my answering machine to warn people about N. Brown. Sears had just opened up and I went to charge something. Up comes Nathaniel's name with my address. I told the clerk to flag the name. I just don't need Intelius publishing false information.
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Mary Jane Von Wryeza when checking your website I show an alias for me as Joyce Marie Von Wryeza in Ft. Lauderdale FL. I have never been in Ft. Lauderdale and Joyce Deyoe is my ex mother-in-law. If her and my Ex husband used my info to get fake ID or credit it was without my knowledge or permission. I would like to know what information you gathered on this person and how it was used. I would also like this information purged from your files as it could have a negative bearing on my life. You can contact me at mjvw122@verizon.net. I do live in Lorton, VA and previously lived in Buffalo, NY. Those are the only places I have resided in my adult life.
consumer fraud
My law firm is investigating potentially fraudulent credit card charges from Intelius.com, Adaptive Marketing, and numerous of their services, including “24 Protect Plus”; “At Home Rewards Plus”; “Passport to Fun Plus” “Business Max”; “Identity Protect”; “Premier health Plus”; “Privacy Matters”; “Privacy Matters 123”; “Privacy Matters Credit”; “Privacy Matters Identity”; “SavingSmart”; “Shopping Essentials Plus”; “Simply You”; “Today’s Escapes Plus”; and “ValueMax.”
If you believe that you have been scammed, please contact me. Our communications will be confidential.
Gregory Frank
Murray, Frank & Sailer LLP
[protected]@murrayfrank.com
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
they charged me several times in the past few months and called them up and told them to stop they gave me a 1.00 refund and them kept on charging me for services i never signed up for nor use i am really getting pissed off and hope someone can stop them from potentially bankrupting people im frankly sick of them and hope they all get put in jail
DEAR GOD I HOPE YOU CAN SHUT THEM DOWN.
I WAS SCAMMED BY THE MVQ PRIVACY MATTERS AND FINALLY GOT A REFUND AFTER 4 WEEKS OF HUNTING THEM DOWN. NEVER DID GET BACK THE BOUNCED CHECK FEES AND ALMOST LOST MY HOUSE DUE TO A RETURN MORTGAGE CHECK.
GO GET THEM AND TEAR THEM APART. :)
false info listed
i was looking for a relative, and checked my own name they have me related to four people i don't even know. i can only assume all their information is bogus.
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized credit card charges
How this company was able to charge my credit card for their unauthorized service is beyond me. Who's manageing the barn anyway? And why does this firm continue to wreck havoc? From the number of complaints that have been filed (and how many don't bother to file coplaints on-line?) this is a long-standing and widely used scam. Could this be reasons for a class-action suit? Please sign me up!
The complaint has been investigated and resolved to the customer's satisfaction.
pay first, then no results
Beware - Intelius charges you before they will tell you whether or not they have any information on the person you are looking for. After you pay and they charge you for lots of add-ons, you find out that the person cannot be found.
The results contina people with similar names that they do have in their database. But they should first allow you to make sure that the person can be found via a birthdate or other unique information before charging and then producing no results for the search desired.
Quit disappointing for the #1 service of this type!
The complaint has been investigated and resolved to the customer's satisfaction.
I agree with the OP. When you look up ANY number before signing up they find the results. The minute you pay to see the detailed results, suddenly the ONLY ones you'll find are for published numbers, nothing else. And the report on those numbers sucks. It listed me as having 13 brothers and sisters and all sorts of addresses I never lived at. Nice job losers.
don't get anything from this company
I signed up just to get one phone number and they charged me $1.95 and then signed me up for a id protect service. They said I signed up and took their trail offer. No I didn't. Total scam. Then I called and they accused me of signing up for their service and got upset when I called it a scam. They take your money. I hope someone takes them to court. Very corrupt company. They take advantage of people just wanting phone numbers. This is what is wrong with this country when people can keep ripping people of like this.
The complaint has been investigated and resolved to the customer’s satisfaction.
JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!
unauthorized charge
I purchaed information from Intellius for 0.99, twice, and some how in the process they decided to use my account information to charge me $19.99 for an ID protection service that I did not authorize.
The complaint has been investigated and resolved to the customer's satisfaction.
I went to peoplelookup.com to get some info that was ten years old and it started at $39.99 and then hit me with $49.99.. I mmediately with in 5 minutes cancelled their service...imagine my surprize when several days later when through them there is now a $19.99 charge from Intelligus? They gave my information to Intelligus and hooked me on a service i do not need.. I have done the following..sent a certified letter to there company demanding cancellation. reported them to the FTC, reported them to the Washington Attorney Generals Office. Filed a disputed charge with my credit card company.. i just found out that they can be reported for internet crimes through the FBI so i will now do that..Internet scams and crimes are at an all time high and it is up to us as consumers to take thesr ### down.. REORT THEM>>>>>.My next step is to send them a bill yes a bill for the time i have had to spend online to get these parasites off my back...
Happened to me too. I canceled the unauthorized account and disputed the charge. What a scam !
I purchased some information Intelius when looking into the criminal history of a prospective tenenant. However, in addition to the purchase I intended, I now get a $19.55 charge per month on that same credit card I used. I think that should be illegal! I do not have the time to fight their dishonesty. Calling them at night does no good; their offices are closed.Calling them in the daytime does not good; everybody is busy.
IDProtect ID Protect Intellius
I had the same charge - .99 for a report, then a week later, ID Protect charge of $20+/-.
Reputable internet businesses do not convolute their customers web experience with unasked for services with auto-renewal fees. That is poor business practice.
I went into their system and canceled the renewal, then an ad popped up to continue at a lower price. I idd not take the offer (or what I thought was not taking it). Then I check my email and I have a message thanking me for renewing. So, back I went to go through the process again.
Additionally, Intellius bury the ability for you to cancel under links and links. If you're reputable, you put your best foot forward and hope your customer likes what they experience enough to return.
Unfortunately, I will never use Intellius again. They have lost my trust.
I am posting the detail of the charge so others searching for it will know what it is:
CHKCARDINT*IDPROTECT M877-97463 WAUS
scammers
I Used this Intelius for 2 reverse phone look up's $4.95 & $5.95 on 11/10/09 & low & behold I was automatically hooked up with Value Max & Twenty 4 protect, Charged my Acct $24.95 x 2 Value max & Twenty 4 Protect are the same Company. WHAT A SUPRISE THIS WAS, Plus a charge for $19.95 from ID Protect, I found out that ID Protect is the same Company as Intelius. So BEWARE that $10.90 turned into $80.75 these additional charges all appeared at my Bank today 11/20/09 keep a look out if you have used this Inelius lately. I had to shut my Acct down & Re open because of this fraudulent company.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is a piece of crap.. do not use them they will charge your bank card for unauthorized charges... TOTAL SCAM by the time you realize what they are doing you could have hundreds of dollars worth of charges...
unauthorized use of name and information
Intellius has misinformation about me and it includes my married name. I am a physician and this can place me and my family in danger. They refuse to remove it unless I fax them information. I refuse to do this and they cannot be reached by phone. Thank you for you help. Leah Thronson M.D.
The complaint has been investigated and resolved to the customer's satisfaction.
They say you can cancel but I can not find the account management page they refer to. I do not know why I have to cancel something I never orderred to begin with. What a hassle and if I were going to get a service such as this now I would never use this one because of this.
Don't feel alone. I had a charge against me dismissed and the Judge in the case ordered a non disclosure of the charge and it appeared on Intellius. I notified them and they removed it after a hassle and three weeks. Then, several months later the charge reapoeared and again I had to mail the Court order to them and they finally removed it and I "opted out" of their sites. They kept giving the excuse that the jursidictional court should not be giving the information out and I agreed and I then advised them they have the repsonsibility to make sure the informatiin they release is accurate and if you once send the the court documents proving the records are non disclosed Intellius can block your name out on THEIR system as well. They did not admit that but my attorney says otherwise. They are just using the excuse to blame the judicial system and not their own shortcomings and responsibilities.
I am getting ready to sue them in Federal Court if they do not take permanently remove the records this time and if they think I am kidding, that is their mistake. The law says once you notify them that they have the repsonsibility solely on themselves.
Don't believe a word Intellius says.
huge scam!!!
HUGE SCAM!!! STAY AWAY!!! I ordered a background check from them for $.95. They emailed me a confirmation that they will be charging my account for $.95 but failed to let me know that they will automatically sign me up for an Identity Theft Protection. They charged my account every month for $19.95 without my consent. They are more than happy to cancel the...
Read full review of Intelius and 90 commentsfraudulent/unauthorized charges
Just found this at another consumer complaint website:
1. written by william restis, on [protected]:05
Our law firm is plaintiffs' counsel in a class action lawsuit filed against intelius and their partners in the central district of california. if you have information you would like to share, or to assist in the prosecution of this case, you can contact me at:
William r. restis, esq.
Finkelstein & krinsk llp
501 west broadway, suite 1250
San diego, ca 92101
Toll free: [protected]
Fax: [protected]
Email: [protected]@classactionlaw.com
The complaint has been investigated and resolved to the customer's satisfaction.
bank withdraw
I have had two charges to my bank account from SaveAce and ID Protect which is "Intelius". The first one I did not catch but the second one caught my eye so I went back in my records and found the other charge. Come to find out SaveAce got my card number from "Intelius" which is a company that will look up cell phone numbers. But when I did this some how SaveAce put there charge in and has been charging my account along with "Intelius" the company I agreed to have a contract with. So watch out for "Intelius" they must be some how tied to each other! Oh yea I got hooked up with Intelius through AT&T go figure AT&T must not know that they are in bed with a SCAM company that either gives your bank information or sells it? I canceld both contracts, the one I knew about and the one I did not know about and hope I get some of my money back but not counting on it LOL!
The complaint has been investigated and resolved to the customer's satisfaction.
scam
This complany is a marketing scam, if you want to know how to get your money back respond to me! I worked there long enough to know they were taking money from inocent people. I can tell you the secret to getting your money back!
The complaint has been investigated and resolved to the customer's satisfaction.
this just happen to me and I did authorize this I want my mony back
fraudulent trick
I purchased a report on Oct. XXth, 2009 about a person I was trying to find. I paid $39.99 for the full report and honestly, Intelius did not provide me any extra information I wasn't able to find on the Internet. However, THE BIG SCAM came after, more than a week later, on Oct XXth, 2009, when my credit card was charged $29.95 for a a company VALMAX. I knew that the only transaction I would suspect had happened with Intelus. I called them and asked the customer service rep. She claimed that Intelius had nothing to do with them, but "they were a company that advertised their service (whatever the service it was) on Intelius website". She kept saying that Intelius had nothing to do with them!... Well, then I asked her "how this ValueMax was able to advertise on their website". Then she said that Intelius had made a deal, ValueMax could advertise their service on their website and UNLESS YOU CHECK a little tiny box, you automatically sign up for ValueMax for a trial period. After 7 days, your trial subscription becomes a continuous one! How tricky is that? If I want to subscribe to anything, I CHECK a box, NOT UNCHECK. BEWARE Intelius! The report you will purchase (I bet) will not have anything other than you can find online. Their number is [protected], STAY AWAYYYYYYYY!...
Anyways, I called ValueMax, of course their service center [protected]) was not operation 24/7, which I already accepted. The message told me to go to their website and log on etc, but I did not have any member ID or a password of anykind. HEAR THIS!... When you call the number, it is asking you to enter the credit card number you made the payment for IN ORDER TO REACH your account information :)))) I just laughed at that!...
Hear this! Everytime you go back to see your report that you purchased from Intelius, the same tricky screen with no check box comes and you sign up for trial again.
Bottomline, our bank is reverting this s.itty scam spending and we will have a new card with new numbers now. Having said that, we will lose more time in modifying the credit card numbers we make continuos payments.
CHECK THE FILES ATTACHED! Intelius is a JOKE!
The complaint has been investigated and resolved to the customer's satisfaction.
About Intelius
The people search function allows users to locate individuals by entering a name, while the reverse phone lookup service helps identify the owner of a phone number. Background checks offered by Intelius.com can provide a more comprehensive view of an individual's history, which may include criminal records, past addresses, and employment history.
Intelius.com aims to serve a variety of users, from individuals trying to reconnect with old friends or family members to professionals conducting due diligence or tenant screening. The data provided by Intelius is aggregated from public records, commercial records, and other proprietary sources.
It is important for users to understand that Intelius.com is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and its services are not intended for use in making decisions related to credit, employment, tenant screening, or any other purpose that would require FCRA compliance.
Users can access Intelius.com services through a web-based platform, and the company offers different pricing models, including single report purchases and subscription options, to accommodate varying user needs.
Overview of Intelius complaint handling
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Intelius contacts
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Intelius phone numbers+1 (888) 445-2727+1 (888) 445-2727Click up if you have successfully reached Intelius by calling +1 (888) 445-2727 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (888) 445-2727 phone number Click up if you have UNsuccessfully reached Intelius by calling +1 (888) 445-2727 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (888) 445-2727 phone number+1 (425) 974-6146+1 (425) 974-6146Click up if you have successfully reached Intelius by calling +1 (425) 974-6146 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (425) 974-6146 phone number Click up if you have UNsuccessfully reached Intelius by calling +1 (425) 974-6146 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (425) 974-6146 phone number+1 (425) 974-8875+1 (425) 974-8875Click up if you have successfully reached Intelius by calling +1 (425) 974-8875 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (425) 974-8875 phone number Click up if you have UNsuccessfully reached Intelius by calling +1 (425) 974-8875 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (425) 974-8875 phone numberFounder+1 (877) 564-3253+1 (877) 564-3253Click up if you have successfully reached Intelius by calling +1 (877) 564-3253 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (877) 564-3253 phone number Click up if you have UNsuccessfully reached Intelius by calling +1 (877) 564-3253 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (877) 564-3253 phone number
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Intelius emailsswilloretta@intelius.com100%Confidence score: 100%Supportsupport@intelius.com100%Confidence score: 100%Support
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Intelius addressC/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, Washington, 98004, United States
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Intelius social media
Most discussed Intelius complaints
The company Intelius and its affiliated/sister companies and parent company People Connect has compiled a dossierRecent comments about Intelius company
MEMBER ID: ********* with this company I used their company services back in May have 2022 the charge should have beenOur Commitment
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Do not believe the customer service agent. I ordered one report and was charged $19.95 seven days later and another $19.95 fourteen days later. I did not sign up for any membership even though the customer service agent tried to convince me otherwise.
I check my online statement daily and saw a pending charge for $19.95 as allot of us here have. I immediately called Intelius and asked them who authorized them to charge my card. They stated that when you select the promotional item there is a note that says this is a 7 day trial and then converts to a regular membership for $19.95. I said to them that the note must be so smal I would need a magnifying glass to see it. They did cancel the membership and because it was pending I didn't lose my $19.95. Had been an actual charge I would have been stuck for a month. You could cancel but, no refund. I got lucky this time.
Moral of the story, do not rush and pay close attention to the fine print... Doc, Easton, Maryland
rip off city, and now i cant rid of them
Same thing here. I got them to look up one number for $5, and then they started to charge me $20/month for a membership which I did NOT sign up for. These people are running a scam. I called and got it cancelled, but no refund.
Don't believe the Customer Support person who commented on this, at least in part. They are only open til 8pm PST. I'm pretty sure I won't be getting my money back, since what he said here says to cancel within 7 days. I purchased my own driving record, and was sure I wasn't getting the free trial. But more than 2 weeks later I found an extra charge from Intelius on my credit card report. Major fail, Intelius.