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[Resolved] Intelius Address Search / charge for unordered services

1 500 108th Ave NEBellevue, WA, United States Review updated:

After ordering a single address report, the company has started an unauthorized monthly subscription of $19.95.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 23, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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Comments

  • Ch
      14th of Feb, 2009
    0 Votes

    People: take note of how many of the scams listed on this site are Internet scams ! Wanna' get scammed today ? Buy something off the web. There is almost no recourse, no one to talk to and no way to get your money back.

    98 % of what you see on the web to purchase is all a scam. There is nothing "free" -- that tells you it is a scam to keep billing your credit card or debiting you bank account.

    Type in your credit card number at your peril..

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