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Intel Corporation / Scam and cheating

2200 Mission College Blvd, RNB 4-145Santa Clara, CA, United States Review updated:
1
Contact information:
Phone: 408-765-8080

I purchased a processor on August 15 2008. I used it for approximately 2 months before it had a failure. I contacted Intel customer support, where after wasting my time for approximately 30 minutes, the technician told me my product was OEM and not eligible for warranty.

I purchased a product in a retail box (FACTORY SEALED with tamper evident tape). The web site I purchased it from is a long-time reliable retailer, and my order shows retail as does the product page. It is physically impossible for someone to replace a processor in a sealed retail box with an OEM one without leaving evidence of tampering. Intel's own packaging makes sure of that so the only conclusion is it happened at the factory.

The Intel technician told me that it was physically impossible (100%) for them to have accidentally supplied me with an OEM processor in a retail box, but did admit in rare cases they had caught these issues before they had left the factory. The support tech insinuated that I was responsible and was somehow defrauding them, by repeatedly claiming that there is 'no logical explanation'. The contact with Intel was on October 28 2008, and I can furnish a log of the conversation. The representative's name was Carlos, no last name or other identification provided.

It is my belief that Intel is engaged in this practice solely for the purpose of avoiding warranty returns, since this is not by any means the first time I have heard of this happening to an honest consumer.
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Me
  27th of Jul, 2011
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Intel Corporation - warranty/ customer service
Intel Corporation
Australia

Bought an Intel motherboard.

Received a different Intel motherboard - company who supplied it shonky as hell.

When I contacted Intel they supported the fraudulent transaction, and refused me all warranty on the motherboard I had received - both decisions taken completely illegally by Intel.

According to Intel's published policies the CEO gives a written pledge to exceed all legal requirements - well that ain't true in any way shape or form. Still the amount he earns means he can say and do what he and Intel likes.

Even spoke to an Intel lawyer who agreed that it was illegal, and then Intel just told me to take them to Court if I could!

You can't avoid buying Intel processors - but anything else - well good luck with that - its easy to see how they put AMD down over the years with their secret supplier agreements. Intel considers itself above the law now, and acts like a thug to its endusers.

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