INTEC College
reviews and complaints

This letter is to complain about service I received from Intec College. I cannot name anyone specifically as I get through to different Call Centre Agents each time and my complaint actually lies with your Cancelations Department and the Department that is supposed to pay me back my money. I have no access to those departments so feel free to choose someone and find out what is going on.
This is to inform you that after I am done with complaining on Social Media and to the National Consumer Board, and anyone else I can find who has something to do with protecting consumers from large, thieving companies like you, I will be moving onto Small Claims Court.
I will no longer waste my own airtime following up and begging someone to escalate my complaint (this has been done over and over again – to no avail!) to pay me back, I will no longer take unpaid time off work to locate documentation and call your Call Centre and send through mails.
I registered with you on the 30th of October 2014. Due to lack of service and your own breach of contract and agreements, I cancelled my contract with you in January 2015 but after all the documents and certified copies of everything you demanded, the cancelation was only acknowledged at the end of February 2015. The cancellation was accepted on the 23rd of February 2015 but you dragged it out and it was only “officially” registered on the 10th of April 2015. I am sure you do tis just to make it a terrible process to cancel. After 90 days from the 10th of April, you had not paid me back. You are in breach of your own terms and conditions for the second time. It is almost the 10th of September 2015 which means you are 60 days late. In spite of this, you still sent me a statement claiming back R350 for admin costs – what admin?!?! The admin I have done trying to get my money back?
I expected a much higher level of service from your company, and I am quite disappointed, disgusted and frustrated with your complete lack of concern over taking and keeping someone’s money. Is your company doing so badly that my small amount of money is worth fighting for? I don’t understand how, legally, you are allowed to do this. I cannot comprehend that you will rather force me to go and take more unpaid leave and drag you into a courtroom than just pay me back as promised?!
Is this how you treat all your customers? You made a verbal claim on one of my many, many follow ups that you would immediately blacklist a person who did not pay their education fee – so how does that not apply to you?
If you go back in your recordings you will be able to trace how many phone calls I have made over the last 7 months – trying to get this sorted out.
Is this what you do so that people give up and don’t bother? I can assure you I will not give up. I will continue this until you pay me what is owed and you will not take off any fees for any admin because I have done all the admin. In fact, when I get to the courtroom, you will have to pay me for the unpaid leave and airtime that I have wasted on you.
It just confuses me that a massive company like yourselves will play games like this and force people to go to unrealistic lengths just to get you to adhere to the terms you set out.
I will be starting an investigation to find out exactly how many people are affected by your disgusting lack of ethics and make sure this is made public knowledge with all the facts.
Just running a search on google brings up a terrifying amount of complaints about your company!
[protected]

On the 21st of January 2015 we applied to enroll Bianca Nel for Intec Coreldraw x 4 short Course Certificate Sibahle Magcu helped us to submit all documents and send us an invoice [protected], we had to do a payment of R5727.00. This was transferred into Intec's account on the 23rd of January 2015. Two days later Sibahle Magcu phoned me and said they don"t have this course anymore and we must change to an adobe course this is not what we wanted and cancelled our application with tho procedure they guided us with. And we requested a refund. We had to submit loads of documents and since the end of February 2015 we are still awaiting our refund. We could not help this girl to enroll at another institution as we awaiting our refund. Every week we phone and email just to hear the payment went to finance in Durban but no one could give us a contact number of person to talk to in finance and still no money.

Last year I applied for a course (First Aid level1). I competed all the documents and registration and made payment in full. Few weeks later I enquired about my study material only to be informed the course was discontinued.

This was last year Oct. I requested refund and had to complete documents and submit. I enquired around Nov - Dec only to be told that the information provided isn't enough. So I resubmitted. It's now end June and several emails and complaints later being told is been addressed and feedback will be provided.

I recently completed my Diploma in Financial Account (full programme) with this institution and have not yet received my award. Everytime I enquire I am told that I will be getting an update or feedback with 48 to 72 hours and that never happens - I am the one who always has to keep nagging them for feedback. The attached shows all the subjects I completed for the Diploma and I got all this information from them so I do not understand where the problem is? My student number is [protected].

Just to give you an idea of the level of service thus far:

5 Consultants and 5 phone calls later, promised to refer this to procurement.

3 Consultants and another 3 phone calls later promised to refer this to management.

Your Facebook page has made 2 promises ( to contact me) they never kept.

I have completed 7 online forms via your website for someone to contact me.

Nadeema from the complaints division promised me on the 10th of March that she would give me feedback by 12pm on the 11th of March. ( None received).

Shakier ( a manager?!) promised to phone me back by 5pm yesterday. ( I am still waiting).

There was never any mention of a delay in study material which should have arrived on the 20th of February, however there was no hesitation to take a deposit or deduct a premium off my account and not provide feedback.  This is by far the worst service I have ever received from any institution.

Kindly advise how this problem can be solved by close of business today?

J Hayman

I have registered for a course with Intec on the 25th Nov 2014. I was told that i will receive my books in 21 days. It is now the 13th Jan 2015 and no one is replying on emails. No on is phoning me and informing me where my books are or when it will be delivered.
I call them everyday and ask when i will receive my books, and everyone keeps telling me that the supplier is busy with STOCK TAKE and they do no know when they will be done. No one can call the supplier, they have to wait for the supplier to get back to them.
They keep sending a request out to who knows who to find out regarding books, but no one gets any answers. I need to start with my course ASAP.

I have registered with Intec College on the 08 Aug 2012. I have received my books by he end of Aug 2012. Novemer 2012 was the first exam session and there was 2 months left to study and for me as a new student I ask them if my course is going to be extended because thy send m book late and I have a letter where they confirmed that my course expires the end of November 2014. No when I submitted my assignments for my last subject they tell me my contact is over and it would not be marked and they would not assist me with queries. I mean this is really not fair because I am now being deprived of my right of finishing my course on time while they did not do their job properly! And I have prove of the letter dated 28 August 2012.

I find it hard to believe that through sheer incompetence I was registered for a course that is not even as yet available at INTEC. Apologies were made, but no further feedback was communicated to me and no response to emails or phone messages to call me back was or is answered. I am simply registering for matric biology. As seen through my emails. But now, I am waiting for 3 weeks. Where I have been assured that within 5 days I will have my student number and soon after that my books. I had to get angry and phone at least a dozen times, to find out that I will not be called back and that I was not told that I was registered for a course that would have no value to me whatsoever.
Now a guy phones me from INTEC, stating that the course I want is either unavailable or not yet active. I paid my deposit asap. Now I want my money back and the answer is "Someone will phone you within 48hours. We have a backlog". It is now Friday, I expect my call no further than Sunday. That is 48 hours. If not, I will be heading to small claims court and getting a lawyer that INTEC will have to foot the bill of.

I registered with Intec in December 2011, they only allow debit orders on their application form, Nelly who registered me also said only debit orders, no EFT allowed. I was told I will make my first payment January 2012, then told end of February, no debit wet off and when I phoned accounts they told me they are having problems I must EFT it this time, end February, and that this will not happen again. Then I received an invoice showing my payment end February and stating I owed it for end of March only, but I am up to date. So my next payment is due end of April, I haven't received another invoice till today 14 May and this is a statement dated 30 April, so I get it 2 weeks late. On this statement it shows I owe 30days, 60days and 90 days, when in fact I only owe for end April, which has still not been debited? This is the worst company and service in history, I sorely regret signing up with them, and this after I waited longer than the 21 days for my books as well...NEVER USE INTEC, THEY NO NOT WHAT THEY DO! What they say and do are opposites, everyone has a different story and nothing gets fixed...so spare yourself the agony of dealing with them...

I registered with Inect for my daughter and my son stood as gaurantor because I can't. We cancelled shortly after registering her and was told we'd get a full refund back and it was communicated as URGENT. Well after many, many emails and phone calls later it is now FOUR months later and I'm told the same old line every single time...they are investigating and will follow up but have heard nothing from senior management. I want my refund. I communicated to Intec that I am a single mom and need my money but still nothing. HOw is it possible that so many people complain about the same thing and nothing seems to be done about it?

hi my name is Nontando Lukhele i registered with intec college in 2010 for a matric rewrite only to find that the are not registered with DoE a few months later, i had to cancell my studies and ask for my refund till today i have been waiting for my money when i call they tell me that they will investigate and get back to me ASAP but i have never receive a call from them till today.im fedup what is taking them so long to refund me and are they not calling atleast for an update.i want answers.

Hi my name is joeline. Im a student at intec colledge, I payed my last settelment like 2weeks ago, so I phoned and I phoned and every single time they put me through to several diverent people and none of them seems to help, all that they must do is to clear my account at the colledge so that I can recieve my next study material so I phoned the ncra national credit recovery agency and they send me the settlement letter and they told me I must phone the colledge so that they can clear it from their systms, finnaly I spoke to carla and I emaild and faxed my settlement to her... No responce then I spoke to a brain and he said it will be done in 72 hours... That was last week thursday the 19th of january... Today I phoned the same number and quese what... No one can help me, and they said I must phone the ncra... Now im fed up. Im sad. And im verry disapointed cause no one can help me... I littrely got 6 numbers infront of me and none of them are useless... Even when I phone the same number as last week thursday its always I different person and no one has a recall of a brain nor a carla! I mean seriousely... What is going on? I need answers and I need my study material a. S. A. P.

I am really furious about Intec College, it was brought to my attention today that i was listed by Intec College it has been few years back that i studied at Intec, all my studies were completed and i obtained my relevant certificates and Intec College terms and conditions state you need to pay the account in full and only then you will be issued with the relevant certificates. I called in today to the accounts department and the lady could not provide me with a statement she said " all transactions have been paid and there is no balance showing what department of accounts cannot explain a simple statement. Thereafter i called DCM attorneys which they handed me over and the lady managed to provide me with a statement that i am clueless about, INTEC COLLEGE is very incompetent and the accounts staff should go for maths lessons. INTEC COLLEGE MUST CLEAR MY NAME BECAUSE THEY ARE REALLY MAKING FALSE ACUSSSATIONS I WILL TAKE THIS MATTER UP FURTHER. INTEC COLLEGE MUST BE CLOSED DOWN.

My Daughter applied for a course in Physocology and Counselling courses. My daughter (Melissa) paid the deposit and was given the run around everytime she phoned to find out where the books were. After 3 months she still had not got them. We phoned and had fax proof of deposit payment and enrolment form once again. We finally received the slip in the post on the 17 November 2009 and delivered to us on the 18 November 2009. My daughter would have collected the books the following day. She passed away suddenly. I then contact them and notified them that the books had not been collected and would be sent back from the post office. I then asked them to refund me for the deposit paid. I faxed a letter and death certificate to them, only to be informed that the do not refund as the course had been cancelled. Death is not a cancellation. I find this unacceptable. Had my dauther been alive she would have collected the books to study the dourses. She was looking forward to getting a degree. Death was the last thing that we expected. I have proof of deposit, post office slip etc. I still get bills being posted to me.

Regards
Mrs Veronica Muhlmann

I fail to understand why Intec is sending me sms with regards to payment and telling me I am behind in payments when I only received my books at the end of March?

I have made payments from March as I think it is a cheek from there side to ask me for payment for something I did not have. It took them 8 weeks to get my books to me and they lost the first set of books they sent.

Communication is zero as you sit for approximately 30 minutes if not longer to speak to someone. I am still waiting for someone in there accounts department to return my call.

They are so quick to sign you up and request your deposit but let you need further information or request an update on materials. There services is disgusting and shocking.

I have spend over R12 ooo on my ECD course and they were quick to call to enquire about the money I had to pay for course.Know that I have phoned them more than 13 times in the last 5 months, because my study material were late and I have to be fininshed this month, they just send it 3 months too late and with an extra module and now they tell me I have to pay extra for extention, but they send my modules too late. It's there mistake. I'm
still waiting on more material. What am I to do now? This is daylight robbery and they are getting away with their pathetic service and scamming people.
I'm tired, I've been working, raising a child and trying to keep up with my studies, because of their neglegance and empty promises!Hundreds of people are complaining about their poor service.What can we do. There is just the same excuses everytime I phone. And I've never stopped phoning. Help me please, i'm desperate and need this course so that I can support my child better.
Kind regards
Milka

I was approved for studying at intec and paid my deposit on12/04/2011. The call centre agent. Vimala Jasse said the whole process will take approx 21 days. It has been 21 days now first debit order was deducted and still no study material. I have phoned multiple times and receive empty promises about returning phone calls etc. I eventually, after being cut-off 4 times got through to someone who said that my study material is still in the stores and will be sent out during this week. Guess what the same promise as last week. I was also told that it will be sent via courrier which will make delivery faster. Today I was told it will be sent via normal post. Another two week wait if it will be sent, If the post office doesn't loose it. Rediculous service. None of the managers are available. The call centre people aren't allowed to hand out email addresses for the managers. Absolutely rediculous servicce at its best. Well done Intec you have managed to drag your name through the mud once again!

After my 6th email and 1mil phone call to you in more than 1 year without any response, I just cannot take this anymore.I have been trying to phone you on every number I could find, but there is no answer, as I keep listening to music for hours.I even phoned the 0800- number I originally used, but the lady who answered completely REFUSED to assist me.I have also phoned your PE, Joburg and Cape Town branches, but they just say 'I don't know anything - I cannot help you, phone a Student Consultant' - that's their exact words.So finally I got a new number for someone named Dylan in Cape Town, but that phone also just 'rings' for hours on end.

My wife and I simply wanted to update our details, but have struggled for 1year+ We have also noticed an error in our statements, as it seems that you have not entered some of our payments (which we pay faithfully every month) into your system, so our statements reflect 'outstanding payments', which we paid. We have tried to rectify this problem with you as well, but seeing that you do not answer your phones, nor reply to any emails and your Virtual Campus is also not working anymore, this seems pretty impossible.