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INTEC College
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1.1 373 Reviews

INTEC College Complaints Summary

7 Resolved
366 Unresolved
Our verdict: If considering services from INTEC College with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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INTEC College reviews & complaints 373

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1:39 am EST
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INTEC College test results not received since last year

Good Day Sir/Madam

I hope you are well,

I wrote my control tests in September and never received any test results up to now. I also didn't receive my math tasks result yet. And i would like to register for my external exams but would like to know when and where i could do that?

I try to phone the collage and they won't even let me finish my sentence when i'm calling to ask about the test results they keep putting me through to another person. When i finally can speak to a person they can't understand me or their system is off.

We are fed up at this point because when we were in the process of registering there wasn't one day where they didn't make contact with us.

Now that they have our money they couldn't care less.

My student number is as follows [protected]

Email Address: [protected]@gmail.com

Kind Regards
Ockert Engelbrecht

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5:14 am EST

INTEC College tebogo phoko

Good Day

I unfortunately experienced an very unpleasant staff member named Tebogo Phoko. She was very rude on the phone and was cutting me off during conversation. I sent emails and she was very vague which wasn't helpful and when I asked her to
Send through costs and the process she just forwards me an email with attachments, no response in email on explaining what i must do just the attachments then she was very quick to blame me and get unpleasant.

I hope that she gets informed about how to deal with customers situations in an professional manner.

Kind Regards
Nicole Perring

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11:33 pm EST

INTEC College utter lack of response. total disregard!!!

Good day,

I posted the following on hellopeter after receiving no response from intec after numerous emails sent:

Pathetic service regarding feedback response

Sent the following e-mail on 16/11/2017. Addressed to lameez at * "... Trust this mail finds you well. Lameez, I am no longer employed. My employment was terminated as of yesterday. I am in essence currently financially incapacitated. Could you kindly advise course of action to continue my studies, as I may be unable to continue premiums until I gain employment. Appreciating and thanking you for your soonest assistance and reply. Regards, keshen canthasamy..." ; no response received. Sent same/similar e-mail the same day; no response! Sent another e-mail the following day promoting a response, but no response received! Sent the following e-mail on 29/11/2017: "hi lameez, hope you well. Lameez, I lost my job this month and a week later I lost my mum. Since I don't have an income my debit order will not go off this month. Since I am also in a financial predicament and unable to make future payments because I am unemployed, what would be the course of action going forward. Do I have to discontinue the course and get a refund. Please advise regards keshen canthasamy"; no response received sent the following e-mail on 30/11/2017; no response received hi lameez. Please assist as below was the second e-mail informing you that I am unable to pay the debit order due to me being unemployed. I have received no response from you guys. Now my bank account is going to go into negative with unnecessary bank charges. Please cancel the debit order immediately and advise once done. I did request that you advise on a way forward, be it even course cancellation and a refund to new. Please give me my options. Kindly advise immediately regards keshen canthasamy id * 190086 on same day (getting highly frustrated now) sent following e-mail to * & * "no reply. No help. No assistance. What's going on guys?" on 01/12/2017 sent following e-mail to same two recipients with no reply: "still no response!?" on same day sent another e-mail to same two recipients: "could you kindly provide me with the contact details of senior management as I am unable to get any joy with correspondence to you'll". And guess what, still no reply. On same day sent following e-mail to both recipients above and an additional recipient * "could you please at least respond. This is becoming annoying!?"... And still no reply. On same day sent the following e-mail to all three recipients above and a fourth recipient; * no reply. If you guys can assist me in getting in contact with intec, I demand that they they refund me 100% of the premiums paid ad well as the full deposit I paid, purely because they show no cause for concern and from my e-mail content above and their lack of response thereof, there is no compassionate bone in their "body" and they purely harness a "I don't give a damn attitude" this from their lack of response. Highly irate. Regards keshen canthasamy id: * 190086 cell: * 729 *

I demand a full refund of all my premiums and deposit paid in this regard.

Pathetic service really!

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Edith123456
, ZA
Oct 25, 2019 5:23 am EDT

Poor Customer Service

I am so really pissed off by the service one gets at Intec College. I have submitted my assignment in Feb 2019, only to be told that in June that I have failed. When I requested for that assignment, I find that some of the answer sheets d are missing even though I have submitted everything. I had to re-submit in July still I havent received any feedback. What frustrates me the most I ended up paying again for extension. Using my airtime to call. If I new that this is the service I was going to get, I wouldnt have used Intec for my studies. This is so emotional draining.

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sithokozile
, ZA
Feb 19, 2018 2:47 am EST

im really tired of intec college so i would like my refund. havent used anything didnt even submit anything.
consultants are not willing to help. so i want my money back and will find another institute . only wanted to change my course and get more advice on the new course but the consultants just dont want to do their job. i didnt want to leave or anything but now for the service they provided they have showed me that they have no interest at all. so i want to deregister and want my money back. thank u.

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pobarjenkins
Minneapolis, US
Dec 03, 2017 12:35 am EST
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I'm sorry for your losses. That being said, are you sure you are emailing the correct addresses? Have you tried calling? I would stop emailing the same individuals you have had no response from. You should save the copies of those emails however.

If you have continued to use the services, you are not entitled to a refund. If you truly believe you are, you could trying contacting your bank for assistance.

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2:46 am EST
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INTEC College matric/ grade 12

Hi,
I have assisted someone who wanted to complete their matric by registering them with Intec and being in charge of the student fees. I then later on found out that with Intec's matric is basically like a tutor to help you with matric not a institution where you can complete it as only after registering a few months later was I informed we need to go to the department of education to find a institution or school where we can register the student with.
On the 10th of Aug 2017, I have called in and asked them to cancel the course and submitted all documents required. They then said they would get back within about 6 weeks... it is now the 28 of November 2017 and I found out that on my ITC profile I am on areas with Intec and am still awaiting confirmation that the students course has been cancelled. I called in numerous times and they would say yes they re-assessing the cancellation document and they waiting for the principle and I think for the last 3 weeks I called in every Friday and was just told another excuse. I was advised that everything was done it just has to be put down on paper and emailed to me last week Friday and I still haven't received feed back.

The worst institution ever! wouldn't advise anyone to register with Intec, as they slow and don't follow their own processes.

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4:19 am EST

INTEC College unacceptable student support

I am a registered student with Intec collage and have logged several complaints to no avail.
To start at the beginning: In April 2016 I submitted assignment [protected]-A (Project management). I only received my results in January 2017 that indicated that I failed the assignment. In a panic as one needs to pass the assignment to qualify for exams, I contacted a lady by the name of Candice Petersen from head office, she told me if I resubmit my assignment to her within 2 weeks she can have it marked before exam registration ends.
I duely did so and submitted the assignment on time. I then went ahead and registered for the exams in June. I was approved for all my exams so I figured all was well as I had not received any results.
During the examinations my Statistics exam was not delivered on time and I had to wait over an hour to receive my exam via fax.
In September I received my results. Firstly I had failed my statistics by 1% so I requested a remark, the sent me the application form which I completed and sent proof of payment, this was in September 2017 and I still have not received any results. Secondly I had failed Project Management due to the assignment. When enqueuing about my re-submission of assignment [protected]-A they informed me that there is no record of the submission. I then forwarded the assignment along with the email train between myself and Candice Petersen regarding this. 1 week later I received an email informing me that my course has expired and if I wish to extend it for payment. I immediately replied that I will not be paying a cent as I had done everything and the fault was with them. I was then emailed to say that the complaint has been logged. Till this day I still have not received any communication regarding any of these queries, when I send an email I receive an answer that my query has been escalated.
Unfortunately I work in Somalia and am unable to call toll free numbers so all my conversations are via email which I have proof of on request.

I have paid all my dues and there is no reason that no one can help me

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7:12 am EST
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INTEC College unethical behaviour

HELLO... I am a student at intec, I must say that the college is really disappointing on the day on registration the people there spoke a whole lot of positive stuff about this college and my parents signed me up.. we even paid in full for the entire course which was a lot of money. After that it all went down hill.. I have been trying to avoid many things but this is not a positive way to study it makes you really unhappy and adds a lot of stress. Even though we as students don't come to class everyday.. we still deserve the best attention due to the fact that we paid our money to get a education..

1. The people that you call at the call center for help is so rude, they speak anyhow they feel, they make you wait on the phone for a long long time. there are times when I hang up. Most times they tell me to email my complaint.

2. They called me insisting that my fees are not paid.. WHEN I PAID IN FULL AT THE BEGINNING. This went on for like 3 weeks saying that I have major outstanding fees... They said due to outstanding fees I cant get my assessments marks. When it came to fees they called like twice daily but for help and assistants they take forever or don't even end up helping at all.

3. I register and pay for my exam a month or even more before the actually exams...3 of my exams sessions my paper was not in at the venue, they ask me to have to come back the next day and write both on the same day. I ended up failing all the exams for year. This recent time my paper was 35 minutes late.. it supposed to be a 2 hour paper the lecturer actually told me to stop and He put all the lights in the hall off and took my paper when I was supposed to get 35 minutes extra even after everyone was done because I started late.. I didn't even end up finishing and I failed. One exam half the paper was missing and they still failed me even though the lecturer signed it saying paper is missing... That was a totally waste of 2000 rand and its really disappointing because people don't have such money like this to just let go. They just sent me a paper to say I must re-write for amount 2000 rand.

4. The course I am currently studying some subjects are made of 3 books.. how on earth do you write an exam that is consisting of 3 books. I really don't understand, how do you learn everything from all 3 books... not even school or university would do this to you.. its better they give us a research assessment and the exams as open book, they made it open book for one exam session and then change it I don't understand why.. I don't think even they could come sit and do this exams in this method... they could do the exam on each book for subjects that are made of 3 books. how can watch people re-write and not check why just to gain 450 per subject.. and to think that we were told at the beginning that this college will go out of their way to make sure we pass and get a certification... there are a number of colleges I no who make the students do their assessments and then a research assignment from the library and such that make you learn so much more and then make the final exam a open book rather then letting us fail over and over again... I no many students that will agree with me.

I have a number of complaints.. but I don't think anyone at this college is going to do anything about it.. I read all the previous complaints and I totally agree with every person.. sorry to say that intec is just a money thing and they only show interest when you owe them something. I don't understand how people at this place can treat us as students like we did something to them. its disappointing, sad and embarrassing to tell people I study here. Me as a student I won't recommend intec to anyone to study.. its a waste of time and money.. if I had a choice I would of never registered at this college at all.. it is sad that I put all my hard work into this to get this kind of outcome. its extremely disappointing. FOR WHOEVER AT THIS COLLEGE READING MY MESSAGE DON'T START A PLACE TO MESS AROUND WITH PEOPLE WHO COME TO PAY THEIR MONEY AND STUDY.

When people at the beginning started to complaint you guys could of fixed things up from there one at a time.. people have so many different complaints I wonder who is doing what at this place.. you people don't see us to no how much such things are making us stressed or even break down and not want to continue studying... its so DE-motivational...

I really hope that intec starts to take our issues seriously.

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4:55 am EST
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INTEC College hr diploma not received

I have completed a Human Resources Diploma through Intec College. My statement of results with competent grade was issued on 13 January 2017. I was told that it will take up to 8 weeks to issue my diploma. On 31 May 2017 I have received a completion letter which stated that my POE was received back from the moderator and that I am part of the June 2017 cohort for external moderation of completed students. The verification of Poe's was scheduled for June 2017. It is now 5 months later and I still haven't received anything.
My ID: [protected]
SAQA Qualification ID 61592 NQF5
I need to have my diploma because I would like to start using it!
If people ask me about my studies at Intec College I will definitely tell them that I had to wait almost one year for my diploma to be issued!

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nene12
, ZA
Dec 12, 2017 5:11 am EST
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can someone please help me. I submitted formative assignments for one of my modules for Human Resource Management . However Intec returned it saying its incomplete . I do not understand as all were completed . Please offer some guidance on how to submit the assignments . Regards Janine

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K-za
, ZA
Nov 16, 2017 7:30 am EST
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I see that your post is really recent...I am sorry this is happening to you...I CANT EVEN IMAGINE WHATS GOING TO HAPPEN TO THE REST OF US... when we finish and need our diplomas.

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9:01 am EST

INTEC College unethical behaviour

I'm really dissatisfied with the way Intec college has been running things when it comes to two core subjects. This college has really made things difficult for me to finish this course with their incompetence. I tried every resource made available by the college to me but still got no help, thus making me stress and not be in good health. Intec college has failed to live up to their word. My name is itumlemg dipheko Student number :[protected] Course name: computer graphic artist Professional certificate
• Intec gave me a photoshop cs6 book which indicated that I had assignment in the disk provided, the same disk has my study material only to find that there is no assignment and was told I had to book an exam instead, I was told this when I went to student services and asked were the assignment is on the disk was.
• When I checked the exam on Pearson view, the exam I had to write was for a different manual it wasn't for photoshop cs6 which had been given to me by Intec, it was a photoshop cc exam which I had no access to or had being studying with Intec college.
• I reported these two matters and even now I have not received any assistances from Intec.
• I was assigned a student adviser who has not called me since 2016, no e-mail not even guidance on how to go about resolving these issues with intec.
• Intec Gave me an illustrator study material disk which does not work . I can't study or finish illustrator because the disk contains my study material. I logged a complaint and was still not attended even now .im really not happy with the college and it's in competence
• I tried to download the study material on their site www.intec@edu.co.za but its malfunctioning and I tried several times.

Because of the colleges incompetence I have no choice but to take take this matter further

Yours sincerely
Itumeleng
Student number: [protected]

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4:39 am EDT
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INTEC College request for termination of my course and a refund

Dear Sir/Madam
I am kindly requesting for a refund for the certificate that I had registered for. I placed an order t o receive my textbook from a shop overseas. It has not yet arrived; and I am working so I will not be able to complete all of the required assignments in time since I have not submitted even one and it is almost six months which have passed. I am kindly requesting for a refund.
My student number is [protected], my name is Ruth Rutendo Mukori

Kind Regards

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7:42 am EDT

INTEC College scammers and bad services!!!

I registered with intec college on the 30 of june and I was dealing with a woman called Leticia swarts! she sent me every documents and told me how much to pay which I did and I never got any student number or anything.. I kept on calling her and licking her butt just so that I can find out whats going on to my surprise when I called one day she was not in and I was told that my registration was on hold due to "sufficient" registration? I asked how come cause Leticia sent me everything and ive paid accordingly and apparently that was incorrect and I had to pay more? I told them I will not so would rather cancel everything and let them refund me back, to date? I still don't know whats going on, when you call your bloody transferred from one person to the other and no bloody person can tell you whats going on, the women working there are so bloody rude thinking they are all high and mighty and my god they get paid their salaries from our registration fees and school fees! I want my registration money back, they are so quick to call you when you fill an online form like dogs running after a bone, incompetent fools

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2:12 am EDT

INTEC College given faulty disc for illustrator (basic and advanced).

Good day,

I have paid fees in full at Intec College for my brother to study Graphic design.

They first gave us a faulty disc for Illustrator (Basic and advanced) and when we went to Braamfontein to enquiry they told us to download it from the student portal.

We tried to download for more than a week from different computers and different location and we could not download it.

I then called them and they promised to send us disks for The basic and Advanced Illustrator 3 weeks ago we still have not
Received them. we have been phoning them and going to their office in Braamfontein for the almost a month but they have not being helpful.

We tried calling the contact center and one of the Student advisors called Sibusiso was not helpful. He first hung up the phone on me when I asked to speak to his supervisor.

When my brother later called they hung up on my brother.

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9:06 am EDT
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INTEC College non issuing of certificate / rude staff

In September 2016, my staff member Student No: [protected] at Intec College, passed her final course exam and was notified that she had passed. Since October 2016, Ragel has attempted on numerous occasions to contact senior management at Intec in regards to the issuing of her graduation certificate. Today, 4 September (one year later), she again contact Intec in Cape Town and was rudely cut off whilst trying to get a response from the College.

What does one have to do to get a certificate from Intec College? Or is this college not compliant with the higher education bodies in South Africa.

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Thuso Modubu
, ZA
Mar 09, 2018 3:59 am EST

My name is Thuso Simon Modubu. My student number is [protected]. I applied to receive my award for an NQF 6 in architectural draughting in May 2017 as I have met all requirements to complete the course. To date 09/03/2018 I am still waiting.
PLEASE HELP!
Regards
Thuso Simon Modubu

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Mlungisi Mkhize
, US
Jan 25, 2018 3:44 am EST

i wrote my lst exam o Nov 2016 and I have sent numerous emails but no certificate until now.

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7:40 am EDT

INTEC College no response

Intec College has no student support whatsoever. I've registered for June exams 2017 for only 2 subjects and paid for only 2 subjects as per my registration forms and proof of payment send through to them. When I received my exam dates I saw that they registered me for a 3rd subject which I never registered for the exams or paid for that specific subject they've registered me extra for. I immediately contacted them and told them they made an error on my form and that they must correct it. I've written the 2 exam subjects in June and they called me to ask my I did not write the 3rd subject, which I explained was an error on their side. I've send several emails with my documents to proof the error, and also made several calls which they promised they will sort out. I've received my statement showing that they've over-invoiced me for a 3rd subject, once again someone else called me, asking me to send proof through and that she will sort it out for me, once again NO HELP. Since then, I've contacted them every single week with emails and phone calls, no reply. I requested my exam results that I should have received on the 1st of September, just to receive an email stating that they are holding my results back due to payment outstanding for 3rd subject not paid. I've phoned this morning explaining that's an error on their side, NO HELP. Don't know what to do regarding this matter for this has been going on for months now already and now I must suffer on their behalf. How can one resolve this? I've contacted the accounts department, the student support, the head office, no response!

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4:13 am EDT

INTEC College extremely poor service

I've enrolled my electrical studies with intec and I must say that I have never experience such incompetency of institution staff like the ones of intec.The journey of my studies with intec has been very streesfull.I feel like they just after your money and that all, they really don't care about you or your studies.I tried thrillion times to get assaistance from their head office but they are always off line, makes me wonder how are they operating a business if they will be forever off line.

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6:49 am EDT

INTEC College no response to calls or emails

It seems Intec not only fails to respond to emails, the call centre doesn't answer phones and they delete Facebook complaints without resolving the complaint. We paid for a full year in advance as well as for the controlled tests, I have sent numerous emails requesting conformation that they have received this and registered my daughter, but no response. This is a 6 year course my daughter needs to do but if this is year one, what have we signed up for Intec?

Student number [protected]

Leader in Distance learning ~ I think not!

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3:08 am EDT
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INTEC College de-registration

im a studendt of intec. I registered this year. due to financial difficulties I had to de-register. I e-mailed my documents on the 22 of march 2017 then the 9 of may 2017 again and ever since I never received any feedback from them. everytime I call to do enquiry their system is either offline, our conversation gets cut off in the middle or there's just no answer. the two times that I did get assisted they assured me they'll get back to me, yet im still waiting.

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11:49 am EDT

INTEC College studies - no one answer the emails

I live abroad and was told while visiting their Cape Town offices to email however they don't respond to emails.

Am rather surprised as they were very much in contact when I had to pay for the 4 courses but now that I need their assistant they simply ignore emails. How am I to complete the courses I paid for. What a scam!

Be careful that you don't fall into the same trap.

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3:40 am EDT
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INTEC College study termination

good day

i hope to receive help registered in January 20th 2016 and i was told that ti would receive my study material in 21 working days and from thee on it was not delivered in may the same year after having not received my study material i requested that they terminate my registration i was then given documents to fill which i did after having returned the documents i was told that in 14 days this would be finalized and i the waited ti;ll to date this has not been done and intec is still debiting my account and listing me on ITC

please help my ID is [protected]

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7:32 am EDT
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INTEC College intec college will not respond to me about my cancellations

im Nadine a student of intec college, I have signed up with them in 2015, I have decided to cancel with them this year due to no help or response from them. when I did get thou to them I was advised to send all my payments, enrolment details and other documents and to email it to the cancellations department. Its 3 months I'm still not getting any responds from the college or the lady Jacqueline Hartley. I have explained them my problems and yet this lady never responds nor does the cancellations department. I have read alert of complaints from other students of antic and I don't want to go thou the same thing I need them to cancel my contract and refund me. Please advise me what should I do?

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4:59 pm EDT

INTEC College 2016 results not received

Due to your payment technical problems I have to suffer for not getting my results n calling for queries the account department has no patience and they rude instant of doing follow up. Since I've started with Intec they never sent me statement result n only one subject they assume I wrote which they sent I don't know what happened to other subjects..I want my results as I'm not interested to register again due to poor service and I was intending to register another course Stu no. [protected]

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INTEC College In-depth Review

Course Offerings:

INTEC College offers a wide range of courses to cater to various career paths and interests. Their courses are accredited and recognized, ensuring that students receive a quality education. The college also offers specializations and focus areas within certain courses, allowing students to tailor their studies to their specific career goals.

Quality of Education:

INTEC College provides high-quality education through effective teaching methods and resources. The faculty members are highly qualified and experienced in their respective fields, ensuring that students receive the best possible education. The college also offers comprehensive student support services to assist students throughout their academic journey.

Flexibility and Accessibility:

INTEC College offers flexible study modes, including online, distance learning, and on-campus options. This allows students to choose the mode of study that best suits their needs and preferences. The college also provides both part-time and full-time options, ensuring that students can balance their studies with other commitments. Additionally, INTEC College provides easy access to course materials and resources, enabling students to study at their own pace.

Affordability:

INTEC College offers competitive tuition fees and provides various payment options to make education more accessible. The college also offers scholarships and financial aid opportunities to eligible students, further reducing the financial burden. Students can expect value for money in terms of course content and resources, ensuring a worthwhile investment in their education.

Student Success and Outcomes:

INTEC College boasts high graduation rates, indicating the success of their students. The college also focuses on preparing students for their future careers, with a strong emphasis on employment outcomes. Graduates from INTEC College have a high employment rate and benefit from an extensive alumni network that provides ongoing support and guidance.

Student Experience:

INTEC College provides excellent facilities for on-campus students, creating a conducive learning environment. For online learners, the college offers a user-friendly online learning platform that enhances the learning experience. Students also have opportunities to interact with faculty and peers, fostering collaboration and knowledge sharing.

Customer Service:

INTEC College is known for its responsiveness to inquiries and support requests. They offer various communication channels, including phone, email, and live chat, ensuring that students can easily reach out for assistance. The college strives to resolve any issues or complaints promptly, ensuring a positive experience for students.

Industry Reputation:

INTEC College has a strong recognition and reputation within the industry. The college has established partnerships with employers and professional organizations, providing students with valuable networking opportunities and industry connections. Numerous alumni success stories and testimonials further attest to the college's industry reputation.

Technology and Innovation:

INTEC College integrates technology in teaching and learning, enhancing the educational experience. They utilize modern tools and platforms to facilitate effective learning. The college also provides opportunities for practical application of knowledge, ensuring that students can apply what they have learned in real-world scenarios.

Overall Rating and Conclusion:

INTEC College excels in providing a wide range of accredited courses, high-quality education, flexibility, affordability, and strong student support services. With a focus on student success and outcomes, excellent facilities, and a reputation within the industry, INTEC College is highly recommended for students seeking a comprehensive and reputable education. Whether students prefer on-campus or online learning, INTEC College offers a valuable educational experience that prepares them for their future careers.

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Phone numbers

+27 861 173 173 +27 21 417 6700 More phone numbers

Website

www.intec.edu.za

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Use this comments board to leave complaints and reviews about INTEC College. Discuss the issues you have had with INTEC College and work with their customer service team to find a resolution.