Mr. Cooper review: insurance claim process 11

Has anyone gotten a resolution to the insurance claim check being issued? I have been on a painter's list of jobs for three months and now I have to tell him that he cannot start the job next Monday because Loancare/Insurance Claim Check.com has cancelled the check I requested and sent them all the paperwork for. This is a Hurricane Michael claim from three and a half years ago! First I had to fight and hire an attorney to get my insurance company to pay, then wait for the attorney, then wait for the work to be done and now they cannot even start the job because Loancare is holding my claim funds hostage! This is absurd!

Ontonio Harrison, Lashaundra Sanders.1426 Waterlily ln Charlotte NC 28262 claim#8889640 account#[protected]

They are just horrible. I claim began 1 1/2 years ago and after the lawsuit I received a settlement from my insurance company at a reduced amount. The check was submitted to Select Portfoloio (mortgage company) which set me up with these bogus processors. I have had ALL the work done at my house having to economize, obtain estimates, hustle and negotiate to get the proper laborers to do the job(s). A inspector was sent by these fools and was given a 100%! The website indicates approval and check will be requested in 7 days. However, I called on the 6th day and they continue requesting documents that I have previously explained and now upon it's approval will need to be reviewed by their accounting department in order to issue this $19K check to me. REALLY, like it was $100K. They are a joke. In the mean time, I pay my insurance, mortgage us up to date and I have lots of equity in my house of 23 years! Come on now, do they have any common sense? A Class Action Law Suit seems appropriate at this time...

Same old same old story...someone will contact you to schedule an appoint to look at the property with on 5 to 6 business days. I'm on day 18 no call no appointment and the answer is they at the mercy of a third party. So I call every 24 to 48 hours and get the same answer no mater who I talk to. Oh and of course they are very sorry! NOT.

I have similar complaints about the website. My lender is Mr. Cooper (NationStar). They claim to send you the claim funds once they receive all the necessary paperwork - but that is not true. They continually ask for additional paperwork and hold up the process. I have had to call repeatedly to check on the status, wait 48 hours, check back, wait 3-5 days, check back again. They ignored paperwork I submitted and disbursed funds...check is written to me and my former contractor. The same contractor who ran off with 60k of our money and abandoned the job. I did all the paperwork. I jumped through hoops to fulfill all of the new "requirements". I think they are delaying disbursement to all these people because the lenders are earning interest off of our money that is held in escrow. Either that or they are all sadists enjoying the pain they cause all of us who are buried in stress and bills because of these delays.

We are Harvey victims, and it has been 1 year and 4 months since our home flooded. Where is the class action lawsuit on this?

I'm having issue after issue with Chase. You never get the same person when you call always a different person making promises that are never kept. I've fax them the same paperwork at least 2 to 3 times. The contractor started on my roof on the expectation that the first part of the would be here already BUT of course not. Now the contractor has finish and look for his money. This has been going on since Sept.2018. My husband and I would gladly be part of a suit. This is not the first problem we've had also Chase, neglected to send in proper paperwork to us and the IRS for 2016 and NOW we owe back taxes. My main mission for 2019 is to get the hell away from Chase Bank.

I'm going through the same mess. It's been almost six months and my home still needs to be repaired from storm damage. Not to add that I now have more damage because it's raining inside my home. I really do pray that a class action lawsuit comes up because I'm on it. I'm tired of dealing with incompetent people over the phone. I feel that's it's all a scam to get you to walk away from your home and their company keeps your insurance money.