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4.4 218 Reviews

Instant Checkmate Complaints Summary

4 Resolved
28 Unresolved
Our verdict: With Instant Checkmate's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:43 pm EST
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Instant Checkmate Deceptive, Scam, Ripoff

I needed to look up ONE ADDRESS of an old friend. I was sucked in by the "just $2.99" lie. Ok, I think I agreed to pay 19.99 for more information, then found that the "more information" had NOTHING in it that the "standard" service didn't have. Then somehow, I was tricked into a "3 month membership", even though I only needed to look up ONE ADDRESS.

When I saw the $83.43 charge on my Paypal statement, I immediately disputed the charge. What was their response? They completely shut down my account that they say I had paid $83 for, so that I could not even go back and figure out how the additional charges had happened. I guess they didn't want me to figure that out because I would have been able to verify just what a deceptive scam it was.

So I called customer service. She was rude and robotically read from a well-practiced script. She didn't offer ANY of resolution. She did not apologize for the "misunderstanding" or try to help me understand how it might have happen. So I asked what it would do to get my account reinstated. She told me I would have to register, using a different email address, and that I would be charged all of the fees again! And it didn't matter if I cancelled the dispute with Paypal, they were determined to punish me, it wouldn't change anything. I could not reinstate my account. I could only get a new acct under a different username and pay all the fees AGAIN>

BTW, I did receive the ONE ADDRESS I was looking for, but instead of $2.99 amd a $1.99, they tricked me into running up a bill of $126.44! and I got NOTHING else for the additional charges. It's odd that the sent me a receipt for the other transactions but no receipt for the $83. I would not have even known abut the $83 charge if Paypal hadn't notified me. Just another in the long line of deceptive practices they routinely engage in.

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2:23 pm EST
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Instant Checkmate Garbage

Like some of the other reviewers, I decided to pay the $1 for the 5 day trial. I searched for myself and a few family members - the info was primarily outdated, multiple people with the same name were combined, and the amount of data was very slim. If you do a google search of someone, and look at some of these type of sites without paying for any reports, you could gather all the info you get from paying for IC.

The thing that really sucks, as others have said, is that if you cancel your trial (which you need to to avoid monthly charges) you get locked out of your account, you get no confirmation, and apparently they still charge you (it hasn't been five days for me yet). One of the reasons I tried this site is because they accept paypal, so I used that. After cancelling my trial (30 minutes after starting it), then finding this site, I immediately filed a claim with paypal, and told them if they send any more of my money to IC in the future, I'll file a claim against paypal too. If I didn't have another outstanding paypal order I would have deleted all my bank account info from paypal just to be safe.

I didn't figure I'd be getting a lot from a dollar trial, but I thought it would be interesting to see what type of info would come up. The lack of information was disappointing, but the thing that really angers me is the site is run by thieves (or people who do business like thieves), at least). Don't waste your time with this BS.

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Update: filing the complaint with paypal worked (hopefully). I got a message from paypal saying that "Instant Checkmate, Inc. canceled your automatic payments" and my one dollar was even refunded. I'll have to wait a few days to make sure they still don't try to charge me a monthly payment. As I said before, please stay away from this site. And probably stay away from all the other background search sites, since they seem to be (from what I've read in reviews) scam sites too.

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12:00 am EST

Instant Checkmate Mixed Experience with Instant Checkmate

After exploring various reviews about Instant Checkmate, it's evident that the service has received mixed feedback from customers. While some users have expressed satisfaction with the speed and accuracy of the searches, others have highlighted issues such as overcharging, lack of detailed information, and inaccuracies in the reports. It seems that the service may work well for some individuals seeking basic information, but there are concerns about the value provided for the price. Potential customers should consider these factors before deciding to use Instant Checkmate.

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Is Instant Checkmate legit?

Our verdict: Complaints Board's thorough examination reveals Instant Checkmate as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, Instant Checkmate stands out for its commitment to quality and security. Clients considering Instant Checkmate should delve into its customer service record to gauge compatibility with their expectations.

Instant Checkmate earns 91% level of Trustworthiness

Perfect Trust Endorsement: Instant Checkmate achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Instant Checkmate. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Instant Checkmate has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Instantcheckmate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Instantcheckmate.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Instant Checkmate and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Instant Checkmate has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 32 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Instant Checkmate. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Comprehensive background checks
    2. User-friendly interface & navigation
    3. Regularly updated public records
    4. Multiple search options available
    5. Detailed reports with accuracy
  1. Cons
    1. Potential data inaccuracies
    2. Subscription cancellation issues
    3. Limited international data
    4. No free trial available
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Instant Checkmate One time only charges x 3

One time only charge for premium & PDFs 19.99 charged 3 times when I hit button because I was not given any premium info. Cancelled subscription and charged for one month, but unable to use after I cancelled in 3 days due to false charges.

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Instant Checkmate Great Company

Great company. The representative (Jennelle) I spoke to today 2/22, was superior compared to the representative I spoke to a few months ago who didn't cancel my service, as she said she would. Jennelle did immediately.as she said she would.

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Instant Checkmate Very professional

I finally got a reply from chk. Mates, in there email they gave me a terms of use and what Happens after the 1.00 charge for five days the trial service then if not cancelled you get a immediately charge to your ccrd. For 29.63 and every month thereafter unless you cancelled the service, also if you get charged and it goes back to them as insufficient funds they reserve the right to Bill you every month to the amount agreed all refunds are on a case by case basis, fortunately I was granted a 2 month complete refund and service cancelled the lady who helped me is Ericka Wills in customer service. Even though it showed that I was at fault they issued the refund GOOD LUCK

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7:35 pm EDT

Instant Checkmate Service, wrong information, closed my account under false causes

I signed up for Instant Checkmate to look at my account. The information is so wrong. I've been crying and very upset. I am considering legal action. It states that I have "Welfare Fraud, Assault, Speeding Tickets. This isn't true. I was proudly serving my country In The Army overseas. and I have nothing against "welfare recipients." I'm a Retired Psychiatrist; I would never take advantage of the system. They even placed several speeding tickets on my account when I was in Alaska helping out with FEMA MEDICAL COVID SUPPORT for 2.5 years. When I sent in information about the inaccurate information, they said they closed my account for "violating rules.

SHAME ON YOU; FIX THIS ASAP! I'm very hurt and disappointed.

Desired outcome: I WANT THIS REMOVED. I AM A DECENT UPSTANDING AFRICAN AMERICAN RETIRED MILITARY DR! I don't think this is a joke! Please don't make me seek Counsel clear my name ASAP!

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5:00 pm EST

Instant Checkmate Your service and web site

Barbara J. Bonfield. 11/14/1951

Margie A Kyle my sister not Margieann Kyle

Margies profile show a sister born before her Margieann Kyle([censored]). Then you actually have a profile for this fake id of Margieann

Cletus Spitzer My Father 8/17/1909

Martin G. Bonfield 06.26.1950. Martins timeline shows a sister(Barbara Gallagher born before his birth ([censored]). And Barbara Gallagher has a fake profile from Alaska

My children:

Nathan C. Bonfield 12/08/1972

Nicholas S. Bonfield 09/28/1975

I have only used this site for a little while and will stop using it soon. But just letting you know that much of what I have seen is wrong and misleading and probably contributes to IDENTITY Theft

Desired outcome: Stop contributing to fraudulent information. Close your fake and really mixed up data base. Quit ripping people off and disseminating incorrect information and data that is fake and misleading!!

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1:35 pm EST
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Instant Checkmate Checkmate Notifications

One time I tried to get a phone number and address for someone from Checkmate. Did not sign up... now I get constant pop-ups notifying there's new "Dirt" on this person, just click here. Tried to stop notifications, didn't work. Called them, they told me how to do it, still said there was an error. They sent an email link to turn off notifications, when I clicked it it said "error" and to call the number I had just called. DON'T SIGN UP YOU WILL NEVER BE FREE!

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2:08 pm EDT

Instant Checkmate False information about me

I have seen my profile and it claims strongly that I am on a watch list and that I have several criminal/tickets on my report which is untrue. Have a couple but not to the extreme they are making it appear. It is slander to falsely represent a persons criminal background so publicly. There is no reason a person should be able to put information about you that is untrue. Legal actions will need to be taken if you cannot fix your mistakes.

Desired outcome: I want you to get your information from facts not fiction. Please change the incorrect information you have put on my report.

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10:59 pm EDT

Instant Checkmate false information about myself advertised online by instant check mate

I went through the process out of curiosity using my own name, the information that was revealed was more than false, it even said I was married and a cheater by someone I have never even heard of before, if my name is not removed with this false information I will pursue legal action of defamation of character, I have never been in jail nor committed a crime however instant check mate revealed I have 7 criminal history records. If you want to illuminate a lawsuit I suggest you remove my name from your system as it is all false, it even said I was a cheating husband from someone I have no idea of there identity. This is absolutely horrible that you provide false information about people and not quite sure how you get away with it.

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Update by Ron Fulwiler
Jul 23, 2019 11:01 pm EDT

The Information check mate provides is false and defamatory, I want my name removed from there dats base

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klgroene
Lincoln, US
Oct 18, 2021 2:10 pm EDT

They have done the same thing to me. It is open for public to add and change your information so anyone with an ax to grind can trash your name here and checkmate does nothing to protect you they approve of false information being posted on their site and do nothing to fix the problem. It is disgusting.

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10:16 pm EDT
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Instant Checkmate false and inaccurate information

I have recently lost a job. I couldn't figure it out until I googled my name.

I found 14 criminal records; 2 of which are in L.A. I haven't been to LA in years. 12 in Orange County, wow, ... I don't think so.

This is an extremely damaging web site with inaccurate data. They also had me listed at age 59 and also at 75 years of age.

Other family members have found the same issue.

Also, there is another person out there with the same name? What is that?

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klgroene
Lincoln, US
Oct 18, 2021 2:15 pm EDT

They did the same thing to me and I agree this is a very dangerous website. In my case my current boyfriends ex-wife is using this false information about me to get her kids to think I am dangerous and with them being so young they do not understand that everything on the internet is not factual so this website is causing major issues in my life and she is also taking this information to my job trying to get me fired.

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1:57 pm EST

Instant Checkmate billing overcharged and multiple times..

I just looked at my credit card statement and I have been billed •••

• $23.40 on 11/07/2017 at 1:15 (for 1 search)
• $39.78 on 11/07/2017 at 1:15 (1 search)
• $23.40 on 11/03/2017 at 8:30 (1 search)
• $34.78 on 11/03/2017 at 8:18 (1search)

That is $116.36 in 4 days on 4 searches, thats a bunch if crap! Your site does not say what it really charges people false advertising and misleading. Stealing from peoples accounts. I expect someone to get back to me with a resolution to this problem before the BBB gets ahold of them. There are lawyers in my family on both sides and I know where I stand on this so the BBB can handle it if no one the will. Thank you for your time and expect to hear from you soon... Sara stalker

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10:10 am EST
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Instant Checkmate Manta company information boards entering records.Instantcheckmate.com directly under other company address or information

Records.instantcheckmate.com is a public database of unreliable records that has intruded on webspaces designed to promote legitimate business owner websites. Records.instantcheckmate.com needs to be removed from the internet or prevented from placing ad links directly under other business owners' company names on the business boards and should be sued for slander and libel if utilized by less knowledgeable business owners or non-business owners.

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3:16 pm EST

Instant Checkmate Ongoing credit card charges`

I am a corporate security professional. In 2012, I used Instant Checkmate for a single case with the hope it would provide me information my typical resources didn't. I was unsuccessful. My disappointment came when I realized that Instant Checkmate had been charging me $22.86 per month for THREE YEARS. Clearly I should be more careful in reviewing my credit card statements. I should also be more careful in selecting the vendors that I do business with. No relevant data AND deceptive billing practices? My error. But I will ensure that my colleagues don't make the same mistake.

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10:17 am EST

Instant Checkmate Total waste of time!

Three weeks passed since I joined InstantCheckmate and all this time I have tried to set up an account for one month. They say that I can’t pay via PayPal and they are trying to force me to use my credit card. I contacted Paypal and they agreed that they would pay instant checkmate but checkmate has not requested a payment. I spent many hours on the phone, but instant checkmate still refuses to call PayPal. I don’t understand what the problem is and why is my credit card so important. Even PayPal tried to contact them, but they were completely ignored. Very strange company.

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8:50 am EST

Instant Checkmate They cannot provide any useful information.

This company uses false advertising to reel you in and then they try to charge extra money from people. They cannot provide any useful information. All the information they have I was able to get on my own. They are criminals, and who knew that some counties and cities just don't care about it. It also was really difficult to read their messages, because everything was written in broken English. And I hate dealing with people who don't speak English very well and couldn't understand me. I demanded a refund, but they only 50% of my money back. I was not satisfied with that answer. After arguing with staff members for almost a week I finally got a full refund! Do not use this horrible service!

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7:19 pm EDT

Instant Checkmate Background check service aka i.D. Theft promoters

I saw ad by person saying I should check myself online, so I did. this site I used had the wrong photo of my person, numerous addresses I have never been to. And even indicating I live around the places in the yard not in the dwelling, like a village nincumpoop. I called to complain and was told the info comes from the courthouses . they said it would be deleted but I hear otherwise. And as for the courthouse providing the info I checked some of their addresses and they to were being spiritually train robbed by Las Vegas Nevada. like I have been screaming all along. I called and reported the issue to the D.A.'s office and an investigator that the INSTANT CHECKMATE BACKGROUND SEARCH site was reporting their libel (false reporting) come from them, at the courthouses. They are being Trick-rificed at the courthouses. They turn tricks out there in Nevada and are after innocence. The site need shutting down .by criminal charges and litigation of i.d. theft conspiracy by false photo 's of people and incorrect addresses.

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10:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Instant Checkmate False information, inaccurate info

I subscribe to Instantcheckmate.com to do quick and simple driving history for potential drivers for my trucking business, and to check for accuracy, I check myself, knowing my own history and being clean as it was, with the exception of a couple of minor tickets over my complete driving history. My name is unique in its spelling, and no other 2nd generations known to exist on public records. What information comes back under my name, was SHOCKING to say the least! The information had me listed with multiple DUIs, several arrests, assault, convictions and other inacuracies! I dont know the circumstances of how this information came to be public record, but I have to say, BE AWARE, that if you're checking someones history, the information that Instantcheckmate.com throws at you, may be in part or not even match the person who's name you entered. Nor did Instantcheckmate.com even list an event that I know was on public record for sure! Instantcheckmate.com, in my experience, is very interested in your money and very disinterested in your results and quality and accuracy is non-existent. Im sure of it, that they could care less that the inaccurate information you are exposed to, could discredit a person's disposition.

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108th
, US
Dec 17, 2011 2:41 am EST

Thought I was signing up for a 5 day trial and turned out it was for 1 month. Be carefull that you are signing up for what want.

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1:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Instant Checkmate Scam layering

WARNING others... instant checkmate does not give you arrest information, photos, and other desired information unless you pay for additional layers of investigation. The trial period and one month coverage did not give me the info I needed. I was charged over $26 for one month literally 1/10th of one second after the five days trial ended. I will never use them again!

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Instant Checkmate Customer Reviews Overview

Instant Checkmate is an online service that provides users with access to public record information. It offers background check services that can reveal data such as criminal records, contact information, and social media profiles. Customers use Instant Checkmate primarily for personal safety, to verify the identities of individuals, or to reconnect with old acquaintances. The platform aggregates data from various public sources, delivering reports that can be accessed through a subscription-based model. Users should be aware that the service is not a consumer reporting agency as defined by the Fair Credit Reporting Act.

Instant Checkmate In-depth Review

In summary: Instant Checkmate is a background check service that provides users with detailed information about individuals, including criminal records, contact information, and more. It is designed for those looking to learn more about people in their lives, whether for personal or professional reasons. This review will cover various aspects of the service, from the accuracy of its data to the user experience and pricing.

Overview of Instant Checkmate: Instant Checkmate is an online service that aggregates public records from various sources to provide comprehensive background checks. It is often used for personal background checks, checking up on acquaintances, or verifying online sellers and buyers.

Services Offered: Instant Checkmate offers a range of services including criminal records checks, reverse phone lookups, and people search. The service compiles data from federal, state, and local databases to provide detailed reports.

Accuracy and Reliability of Information: The accuracy of information provided by Instant Checkmate can vary. While the service pulls from a wide array of public records, the reliability of the data depends on the sources and the frequency of updates. Users generally find the information to be accurate, but there may be occasional discrepancies.

User Interface and Ease of Use: The website has a straightforward and user-friendly interface. Searches can be initiated with minimal information, and the site guides users through the process with clear instructions.

Subscription Plans and Pricing: Instant Checkmate offers several subscription plans, which can be a bit pricey compared to some competitors. The service provides a monthly subscription model, and users should be aware of the recurring billing cycle.

Customer Support and Service: Customer support is available through email and a toll-free number. The service is known for having a responsive support team that assists with inquiries and issues.

Privacy and Security Measures: Instant Checkmate uses standard encryption and security measures to protect user data. However, as with any service dealing with personal information, users should be cautious and understand the privacy policy before using the service.

Turnaround Time for Reports: Reports are typically generated quickly, often within minutes. However, some searches may take longer depending on the complexity and depth of information requested.

Scope and Depth of Searches: The scope of searches is quite extensive, with Instant Checkmate accessing various public records, including criminal records, past addresses, and social media profiles. The depth of information can be impressive, offering a detailed look at an individual's background.

User Reviews and Testimonials: User reviews are mixed, with some praising the service for its comprehensive reports and others criticizing it for the cost and occasional inaccuracies. Testimonials on the website are positive, as expected, but independent review sites offer a broader range of opinions.

Mobile App Availability and Functionality: Instant Checkmate offers a mobile app that provides the same functionality as the website. The app is available for both iOS and Android devices and is well-reviewed for its convenience and ease of use.

Comparison with Competitors: Compared to its competitors, Instant Checkmate is often noted for its user-friendly interface and comprehensive reports. However, it is also sometimes seen as more expensive, and some competitors may offer more frequent data updates.

Cancellation and Refund Policy: Instant Checkmate allows users to cancel their subscriptions at any time. The company's refund policy is less clear, and users may find it difficult to get a refund outside of specific circumstances.

Use Cases and Practical Applications: The service is practical for a variety of use cases, including checking on potential dates, researching long-lost friends or family members, and verifying the backgrounds of potential employees or tenants.

Legal Compliance and Ethical Considerations: Instant Checkmate complies with the Fair Credit Reporting Act (FCRA), which means it cannot be used for employment screening or tenant screening. Users must comply with legal and ethical standards when using the service to ensure they do not infringe on individuals' rights.

How to file a complaint about Instant Checkmate?

Here is a comprehensive guide on how to file a complaint or review about Instant Checkmate on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Instant Checkmate in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Instant Checkmate. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Instant Checkmate on ComplaintsBoard.com. Remember to use simple language and provide detailed guidance for each step.

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