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4.4 218 Reviews

Instant Checkmate Complaints Summary

4 Resolved
28 Unresolved
Our verdict: With Instant Checkmate's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Instant Checkmate FRAUD SCAM

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card unaccessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

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aero.flight
, US
Jul 04, 2013 7:05 pm EDT

YouAre21.com SCAM SITE run by Arya Ebrahimi steals CREDIT CARDS!

The SCAM artist (Arya Ebrahimi) who runs YouAre21.com (FAKE ID SCAM) was CONVICTED of Credit Card Fraud on August 16th 2011.

In 2011 Arya was collecting peoples pictures and info and registering credit cards in their names. Arya is now doing the same thing in 2013.

This is a picture of his official credit card fraud paperwork
http://bayimg.com/kAnIfaAEj

This is a picture of Arya getting dressed up for court on June 14th 2013
http://bayimg.com/kANIKAAeJ

Arya Ebrahimi is still on probation for his crimes until Jan 24th 2014

Arya's credit card fraud conviction can be verified with the state of Virginia,

Prince William General District Court
9311 Lee Avenue
Manassas, VA 20110
Phone: [protected]
Phone: [protected]

Arya Ebrahimi SCAMMED me and fraudulently registered a Credit Card in my name

-------This is his home address-------
Arya Ebrahimi
15823 Spyglass Hill Loop
Gainesville, VA 20155

His dad is Abolghasem Ebrahimi AKA Ebby Ebrahimi
His mom is Sevedeh Kalantarian Ebrahimi
His sister is Ellie Ebrahimi (Pierce) Facebook - http://www.facebook.com/elmiraebrahimi

Here is a picture of Arya's parents http://bayimg.com/laniCaAej

Here are some pics of Arya Ebrahimi
Pic 1 http://bayimg.com/mANiDAaej
Pic 2 http://bayimg.com/mAnieAAeJ
Pic 3 http://bayimg.com/mANIfaAej
Pic 4 http://bayimg.com/MAnIgAAEj
Pic 5 http://bayimg.com/manIiAaEJ
Pic 6 http://bayimg.com/MANIhaaEJ
Pic 7 http://bayimg.com/mAnIjaaeJ
Pic 8 http://bayimg.com/mAnikaaeJ
Pic 9 http://bayimg.com/MANilaAEJ
Pic 10 http://bayimg.com/MaNiMAaEj
Pic 11 http://bayimg.com/mANINAaEJ
Pic 12 http://bayimg.com/maNioaaEJ
Pic 13 http://bayimg.com/ManIPaaEJ
Pic 14 http://bayimg.com/nANIAaaeJ
Pic 15 http://bayimg.com/naNIBaAEj
Pic 16 http://bayimg.com/nANICaaEJ
Pic 17 http://bayimg.com/naNIDAaEJ

Arya made a review video on youtube for a drug masking agent, I saved the video.

http://bayfiles.net/file/ScrP/HCuWJm/drug_masking_agent_review_by_Arya_Ebrahimi.flv

the video that Arya made talks about doing drugs while on PROBATION for Credit Card Fraud.

Here is the .rar file of ALL the EXPOSED dirt on Arya Ebrahimi (including pics)

http://bayfiles.net/file/SctJ/bFPrXu/Arya_Ebrahimi_EXPOSED.rar

Past addresses

Arya Ebrahimi
14521 Saint Germain Dr.
Centreville, VA, 20121
Phone: [protected]

Arya Ebrahimi
15156 Windy Hollow Cr.
Haymarket, Virginia 20169
Phone: [protected]

Arya Ebrahimi
14950 Washington street
Haymarket, Virginia 20169

ComplaintsBoard
M
1:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Instant Checkmate Background Reports

I wanted to get a background report on a prospective tenant.

I found a website, White Pages, that allegedly "found" the person and promised a complete report, including criminal history, employment history, former addresses, associates, phone number and email.

After giving my credit card information, I was shifted to Instant Checkmate, which only gave me the tenant's date of birth and address, which I already had. Then they tried to upsell me for the information promised in the first place.

Steer clear of these scammers.

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BIG SMITH
London, GB
Feb 25, 2014 5:59 am EST

I had the same thing happen to me they just rip you off do not use this website, After giving my credit card information, I was shifted to Instant Checkmate, which only gave me the tenant's date of birth and address, which I already had. Then they tried to upsell me for the information promised in the first place.

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T
6:12 pm EDT
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Instant Checkmate Unauthorized charges

Buyer BEWARE...I ordered a one time background check. I was to be charged 29.95 for that service. Now 6 mo later I realize that they have been charging my credit card $19.86 every month. I called to complain and was told that when I agreed to the terms (the pages of fine print), I was automatically enrolled on a monthly basis even though that was not what I thought I agreed to. I called my credit card company and they said there was nothing they could do because I checked the box agreeing to their terms of service. I normally would have caught this sooner but my husband had a stroke and I have been unable to keep on top of things. I feel this is very deceitful of them. They should not make it appear as you are paying for one service, then in fine print charge you for another service. I highly recommend NOT using their services. I'm sure there are other companies out there that have more integrity. Shame on me for not checking them out before I used them.

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10:36 pm EST
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Instant Checkmate Incomplete Info

Searching for lost brother (in Las Vegas no less). Of course, as in people search and others, you have to pay for the info they gather. The info is old and useless, but I had to pay $30 to find out.

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Bait and switch 1
Pittsburgh, US
Nov 20, 2014 11:40 am EST

Don't use. Saying will issue refund less $11.95. Said will send email in a few hours. If I do not get email and reversed charges, going to dispute it and report to BBB.

Do yourself a favor and record your conversation with CS if you call them.

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Bait and switch 1
Pittsburgh, US
Nov 20, 2014 11:38 am EST

Tells you for $22.95 for one month, you have unlimited access. Then, once you get in, it tells you that you have to also pay for a premium report for $19.95 to get all the information. This fee is for every report you run. Info is mostly wrong and doesn't tell you much more than you could find out by checking Facebook, etc.

ComplaintsBoard
B
3:32 am EDT

Instant Checkmate Confused about billing

I mistakenly signed up for the six month membership because I thought the cost was only $9.86 per month. Once I found out I was charged $59.16 I called their customer service line to see if they could help me with this. I didn't have to wait long like you normally do when your on hold for a business. And when the representative answered she was to the point and informed me that I chose a discounted rate on the monthly membership which is billed six months upfront. Thankfully, they were an honest company and were willing to work with me.

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CORTNEY.STETSON
Syracuse, US
Jun 25, 2013 7:16 pm EDT

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card unaccessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

ComplaintsBoard
B
4:13 am EDT

Instant Checkmate They should be investigated for fraud

This website provides no useful information. What information they do provide is inaccurate, bogus, or contradictory. I ran my own name and came up with two results that had different info, inaccurate info, etc. I checked a dozen friends names, and NOTHING was correct. I truly believe that this website exist for the sole purpose of scamming money. They should be investigated for fraud.

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CORTNEY.STETSON
Syracuse, US
Jun 25, 2013 7:09 pm EDT

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card accessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

ComplaintsBoard
T
5:42 pm EST

Instant Checkmate Offensive use of a black man's face on advertisement

My complaint is that the advertisement you use on the internet is totally offensive to those African Americans, who are upstanding law-abiding, civic-minded citizens. You have picked a black man with dreadlocks, who looks unkempt, whereas most African American men do not look like that. I have three brothers and several nephews. They do not wear their pants hanging below their behinds, they are clean-shaven, and well-groomed in their appearance.

I really do wish you would change that image because what it says to us is that ALL black men with dreads have a criminal background and that is just not so!

I am sure that you are aware that there are many white American men, who wear expensive suits and are well-groomed, that are some of the worst criminals in the world. Take Bernie Madoff, for instance!

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5:55 pm EST

Instant Checkmate The membership was canceled, but card was never refunded

I had originally got an account with InstantCheckmate, but discussed it with several friends; found out that their practices were fraudulent. I immediately contacted them and canceled my membership, and asked for a refund. I was told that my membership would be canceled, and my credit card refunded. No such luck. The membership was canceled, but card was never refunded. After repeated calls to them, they are now saying that they will cancel my membership only after three months.

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7:24 pm EST

Instant Checkmate Unauthorized use of my credit card on the second month of membership after been canceled

My compliant was not resolved. Using personal information without permission and Unauthorized use of my credit card on the second month of membership after been canceled.

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dezell98
, US
Mar 04, 2012 3:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was charged $160.00 and my credit Card company caught it and sent me a E-Mail telling it was suspicious change on my account.
Don't have a Clue as how they got my Credit Card number but the one who done this was WWW. MATCH.COM/BILL so everyone be aware of anything from this company Watch your Credit Card online.Thank God my Credit Card CO. was on their toes and caught it. THIS IS FRAUD

ComplaintsBoard
A
6:12 pm EST

Instant Checkmate Service not as described

I ordered the background service on 5/21/11 and never received a report as promised. All I got when I tried to check on someone was an address, birthdate and marriage information which I already knew. I would like to have a refund to my credit card processed immediately before I dispute this charge ($59.16) with my bank.

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3:19 pm EST

Instant Checkmate Using personal information without permission

This website has been using my private information without my knowledge and permission. They made my home address, telephone number and date of birth available to anybody. What if a criminal decides to use this info to threat me and my family? How dare you, Instant CheckMate? I want my personal information taken off your website immediately! Shame on you!

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Robert Payton
Fayetteville, US
Jan 16, 2013 10:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

I would like to have all my information and my email taken off the email list. I have called them and they said they would do it, I have filled out there unsubscribe from and that does not work either so can some one please help me and get them to stop sending emails to me.

ComplaintsBoard
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2:51 pm EST

Instant Checkmate I opened an account for a check on someone and never received any results

I opened an account for a check on someone and never received any results. I was charged a fee on my Visa card and am still waiting for service. When I click on the check it just says please be patient while we get your results. By this time it takes so long my pc goes off and I repeat the the action and never get any results. I would appreciate you taking the charge off my Visa if you are unable to give me a report.

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5:23 pm EST

Instant Checkmate I never agreed to a continued charge to my account

In Dec. 2010 i agreed to a one month charge of $24.86 to check out some information. I never used the site not even one time, because the information was not accurate. They are continue to charge my account every month from Dec. 2010 to now Feb. 2011. In trying to contact them at1-[protected] only to get a recording to call later, that a are now close. I hope i can stop some else from getting scammed by filing this complaint. I never agreed to a continued charge to my account.

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Bimirante
, US
Feb 14, 2012 7:17 pm EST

I ordered the service for one month. I agreed to the 24.95 or whatever it was and i had almost 200 in my account. Last night when i went to my card at the grocery store it was denied. The service i snot as presented and i want my money back right now. This whole service is not as represented.

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Obruve
, US
Mar 23, 2012 3:04 am EDT

These guys just charge you for the privilege of seeing whether or not someone has a criminal record. The thing is, they make it look like the person HAS a record even when they don't. This is a complete rip off. Steer clear of these guys! Rip off!

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NEmare
, US
Feb 22, 2012 9:23 pm EST

I called to decline and delete any transactions and opt out instead I received these charges. And there office was closed.

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DontmesswithDeb
Oklahoma City, US
Jan 30, 2014 1:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

The company is a scam! I only wanted to try it for a month for $22.95 but when I got the 1st email from them it says thanks for signing up for premium services at $59.95. When I told them that it was an error they told me they could give me a 50% refund from $59.95 ...what? I called them back at least 3 times and finally (maybe)got a full refund but, we'll see in 3-5 days if it ends up on my bank statement! Besides the pitiful and unethical business tactics they use the information you pay for you can find for free in a phone book.
If you pay an ADDITIONAL $19 you can get premium info - ha nope...just a scam. It didn't even have a record of my marriage.

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CORTNEY.STETSON
Syracuse, US
Jun 25, 2013 7:17 pm EDT

I called my personal bank after they wouldn't refund my money. I called three times! First lady tried to tell me it would take 5 to 7 days to send a cancellation EMAIL. Not snail mail. EMAIL. I told her that it only takes less than a minute to send and receive an email. I said "I want to speak to your supervisor NOW." She put me on hold for 5 seconds tops... Then gets back on and says "Oh I'm sorry ma'am I meant it would take up to 24 hours for the email to reach you." I said "That's sketchy. I am starting to seriously think you're a scam." So she said my account has been cancelled and my card isn't in the system any longer." We hung up... So I went to make sure I couldn't log onto the site. Well guess what, I STILL HAD ACCESS. She lied. SOOOO, I called back. Got a different person, by this time I'm heated and I end up getting HUNG UP ON?! Seriously? I called right back and I demanded right away a full refund and explained what had just happened with the other two "representatives." He tried to tell me there wasn't anything he could do but he said "Only thing I can do is assure you your account has been deactivated." I then said... "So why is it I can still LOG IN EXACTLY?!" So he said some lame excuse its only letting me in but no access. BULL. I just called my bank, had to make my DBT/ Credit card unaccessible. Now I have to wait for 7 days for a new card. UGH! And Bank lady gave me their number I can use to report FRAUD to. She said they will absolutely look into this and most likely refund my money from that INSTANTCHECKMATE website. They'll be investigated for fraud at least from my bank they will! I'm not paying the $40 some dollars they charged my account. Also I got other emails from them right away before I called them... and it showed up in my JUNK MAIL. Hmmm... Sketchy. DO NOT GO ON THIS SITE. It's seriously a scam / fraud. I'm getting my money back. They should be ashamed of themselves. It's located in NV. No offense to anyone that lives there... But that's where I see a lot of scams come from. Had I known this I never ever would have went on the site. They didn't even give accurate or up to date information. NOT HAPPY. NOT RECOMMENDING. AND I'M DEFINITELY NOT LETTING THIS GO. I'M GETTING MY MONEY BACK.

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Robert Payton
Fayetteville, US
Jan 16, 2013 10:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been receving emails from Instant Checkmate and have call them, filled out there unsubscribe form but I keep getting emails from them, can someone please help me to get them to stop sending me emails.

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herbert r keith
Raleigh, US
Feb 15, 2012 11:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am sorry i never made a complant on my account at any time.you must have me mistake with some one else. MY full name Herbert r Keith Raleigh NC. S/N242507255 Retired from USAF/post office EM mr.keith2425@gmail.com

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carlo gesualdo
Stamford, US
Feb 15, 2012 11:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They are delivering less negative info on their searches. Try a search that you did with them a year ago or six months ago that got "results", bet you get an inconclusive result now. Or try searching on some people you know have been in trouble.
This makes them worthless, obviously so fearful of Type 1 error that they don't deliver anything.

ComplaintsBoard
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7:02 pm EST

Instant Checkmate Instant checkmate got an F rating from the BBB

Instant checkmate has a BBB rating of F. Factors that lowered this business include 16 complaints filed against business. Failure to respond to one complaint filed against business. BBB made two or more requests for background information from the business. has not received a response from this business and/or has not been able to verify information received from this business. BBB made two or more requests for background information from the business.

I signed up for the one month membership for $21.86 however they charged my credit card every month for three months when I only used their services less then two weeks because their information is so useless and incomplete.I had to ask my credit card company to put pressure on them to credit me back for one month. Since I only signed up for the one month membership why would I have to give them a notification to cancel before the month was up.

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6:38 pm EST

Instant Checkmate Deceptive offer on website

On 12/21 I accessed the website for InstantCheckmate.com to do a background check for a possible renter. The home page shows 3 service options, 1 month, 6 months and 1 year. They offer the 1 month service at a discounted cost of $14.95 down from $26.95.

I entered my information including my debit card on the first page and clicked next. Instead of arriving at the page where I select the service option the transaction completed itself at $179.40 for a year!

I immediately called the company to cancel the service. I explained that the website bypassed the service selection page and that I thought I was purchasing the 1 month service. I was told by the customer service person that I had to write to them which I did. Their response was as follows

As we have no control over your options of purchase we take the position that you received the membership option of your choice.

We have honored your request to cancel your requested membership so you will not incur any future charges after your current requested membership expires.

The following is on the “create your account “ page. It is located in step three of the sign-up process for your review prior to your payment authorization.

*One payment of $179.40 for a 12 month, $119.70 for a 6 month plan, or $24.86 for a monthly plan. Your membership will be automatically renewed to the same term until you cancel. If you cancel your subscription will not be renewed after that expires. To cancel your membership at any time please contact our customer service at [protected]

I explained that the payment authorization page never appeared and the transaction was finalized without my ability to make the selection. In my correspondence I also told them that I am willing to take the 1 month subscription.

I'm currently unemployed and thought I was purchasing a 1 month service at a discounted price of $14.95. By bank account was charge $179.40...3 days before Christmas! They have not responded to my final email asking if they intend to refund the overcharge and work with me on this.

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10:24 pm EST

Instant Checkmate don`t be ripped off by instantcheckmate.com

I saw instantcheckmate.com on my verizon homepage . the background check was$9.95 for six month`s they charged my bank account $ 59.16 instead . I tried 3 background check`s .!st one I know has a crimjnal record . It cme back clean 2nd one has a criminal record it too came back clean so I tried my own name I know it is clean It came back that I have a bad criminal record, All 3 are wrong .I called the first time they only wanted to refund half . So I called back, because why pay for something that don`t work .She said she would refund the whole amount . But instead they went back to charging me the whole $59.16 . I checked online they have complaint`s about selling people`s card number`s . Check out scambook .com so far they have ripped off $312, 038, 45 and growing .Watchout for them so they won`t rip you off too thank you.during these hard time`s the worst thing I can`t afford to have my money stolen by scam artist like this thank you and if they ripped you off too please fight back and report these thieves so they can be stopped sincerly don`t be ripped off by instantcheckmate.com

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Cool Guy432
, US
Nov 12, 2018 12:45 am EST

Instant Checkmate has no right to display people's personal and secured information, especially birthday date and address etc. Doing so Instant Checkmate is putting people's life at risk by helping fraudulent people in getting an individuals personal details.

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Miled
, US
Jan 14, 2012 2:09 pm EST

Ordered the supposed ' 1 month for $14.95 ' and was immediately billed $179.40 ! With no confirmation, e-mail or other correspondence, they just took the $ . Impossible to get a refund ! Their "background info" is bogus! DO NOT USE THESE PEOPLE!

You will also get duped! Tell everyone you know .

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R. Cabral
San Bernardino, US
Apr 17, 2014 11:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also click on this website believing the amount charged would be $9.95. Did not agree to $59 charged to my account. Looked up a few people and clicked premium by accident which did not give my any useful additional information. I called Instant Checkmate immediately to cancel the entire service. I was told that $89.14 was "already debit out of my account!" I stated I did not want the service and wanted to be reimbursed which became a process of "please hold while I talk to my manager" for 4 or 5 times with me not agreeing to the amount: #1 $19.99 to be credited to my account, I said, "No", #2 $29 credit to my account...I gave same response, #3 "you agreed to the premium amount of $29, plus the PDR reports and the $9.99 included in the total for $89, can deduct $39...I said, "no", #4 "hold while I talk to my supervisor"..."we can cancelled after this month fees are paid", I said, "no", #5 I told the man that I will not accept anything except $9.95 for one month and want this service discontinued after one month..."you agreed to the premium of $29", " I will talk to my supervisor. #5 "I can credit your account $59"...I gave in since I had been on the phone 45 minutes to get reimbursement. This is the worst mistake I've made using an unknown website...they got $21 out of me for being on the site not even an hour...there is no grace period and the websites pricing is deceiving.

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melissa2013
, US
Nov 10, 2013 1:22 pm EST

Billing Details

*To get unlimited reports, select a one-month membership for $22.86, a three-month membership for $44.58 ($14.86/mo), or a six-month membership for $59.16 ($9.86/mo). Your membership will automatically renew for the same term unless you cancel before the start of the next term. Instant Checkmate will charge the recurring membership fee of $22.86, $44.58, or $59.16 (depending on the membership option you select) to the same card you use today until you cancel. To cancel, call [protected] between 5am - 10 pm Pacific Standard Time (7 days a week).

THAT IS WHERE YOU PUT YOUR CARD INFO IN ! LEARN TO READ BEFORE SUBMITTING. NO FINE PRINT. ALL CLEARLY STATED ! LESSON LEARNED FOR YOU

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ndpatel2
, IN
Jul 09, 2013 12:58 am EDT

Pls see the details of complaint lodged with the Company. Till date they have debited USD 60 without my knowledge.

----- Forwarded Message -----
From: Nilesh Patel
To: Instant Checkmate Customer Service
Cc: "support@instantcheckmate.com"
Sent: Friday, 21 June 2013 9:19 AM
Subject: Re: PDF Report Generation Enabled

Dear Sir/ Madam,

I have used the services provided by your site once on 15 th june, 2013 have made payment of round 12 USD. During this i have searched profile of one person only and was satisfied with the results.

Since my purpose was solved i have never intended to avail any further servies or monlty/ yearly subscription offered by you. Howver, its surprising to note that today USD 29 have been debited from my credit card registered with you. This is with out any intimation to me or my consent. i have never clicked any link to avails such services.

I therefore reqeust you to immediately reverse the said charges back to my credit card. Failing which i will be forced to take all possible actions against you and take up my greivance at all possible social forum.

Anticipating co-operation in the matter.

Nilesh

Instant Checkmate Customer Reviews Overview

Instant Checkmate is an online service that provides users with access to public record information. It offers background check services that can reveal data such as criminal records, contact information, and social media profiles. Customers use Instant Checkmate primarily for personal safety, to verify the identities of individuals, or to reconnect with old acquaintances. The platform aggregates data from various public sources, delivering reports that can be accessed through a subscription-based model. Users should be aware that the service is not a consumer reporting agency as defined by the Fair Credit Reporting Act.

Instant Checkmate In-depth Review

In summary: Instant Checkmate is a background check service that provides users with detailed information about individuals, including criminal records, contact information, and more. It is designed for those looking to learn more about people in their lives, whether for personal or professional reasons. This review will cover various aspects of the service, from the accuracy of its data to the user experience and pricing.

Overview of Instant Checkmate: Instant Checkmate is an online service that aggregates public records from various sources to provide comprehensive background checks. It is often used for personal background checks, checking up on acquaintances, or verifying online sellers and buyers.

Services Offered: Instant Checkmate offers a range of services including criminal records checks, reverse phone lookups, and people search. The service compiles data from federal, state, and local databases to provide detailed reports.

Accuracy and Reliability of Information: The accuracy of information provided by Instant Checkmate can vary. While the service pulls from a wide array of public records, the reliability of the data depends on the sources and the frequency of updates. Users generally find the information to be accurate, but there may be occasional discrepancies.

User Interface and Ease of Use: The website has a straightforward and user-friendly interface. Searches can be initiated with minimal information, and the site guides users through the process with clear instructions.

Subscription Plans and Pricing: Instant Checkmate offers several subscription plans, which can be a bit pricey compared to some competitors. The service provides a monthly subscription model, and users should be aware of the recurring billing cycle.

Customer Support and Service: Customer support is available through email and a toll-free number. The service is known for having a responsive support team that assists with inquiries and issues.

Privacy and Security Measures: Instant Checkmate uses standard encryption and security measures to protect user data. However, as with any service dealing with personal information, users should be cautious and understand the privacy policy before using the service.

Turnaround Time for Reports: Reports are typically generated quickly, often within minutes. However, some searches may take longer depending on the complexity and depth of information requested.

Scope and Depth of Searches: The scope of searches is quite extensive, with Instant Checkmate accessing various public records, including criminal records, past addresses, and social media profiles. The depth of information can be impressive, offering a detailed look at an individual's background.

User Reviews and Testimonials: User reviews are mixed, with some praising the service for its comprehensive reports and others criticizing it for the cost and occasional inaccuracies. Testimonials on the website are positive, as expected, but independent review sites offer a broader range of opinions.

Mobile App Availability and Functionality: Instant Checkmate offers a mobile app that provides the same functionality as the website. The app is available for both iOS and Android devices and is well-reviewed for its convenience and ease of use.

Comparison with Competitors: Compared to its competitors, Instant Checkmate is often noted for its user-friendly interface and comprehensive reports. However, it is also sometimes seen as more expensive, and some competitors may offer more frequent data updates.

Cancellation and Refund Policy: Instant Checkmate allows users to cancel their subscriptions at any time. The company's refund policy is less clear, and users may find it difficult to get a refund outside of specific circumstances.

Use Cases and Practical Applications: The service is practical for a variety of use cases, including checking on potential dates, researching long-lost friends or family members, and verifying the backgrounds of potential employees or tenants.

Legal Compliance and Ethical Considerations: Instant Checkmate complies with the Fair Credit Reporting Act (FCRA), which means it cannot be used for employment screening or tenant screening. Users must comply with legal and ethical standards when using the service to ensure they do not infringe on individuals' rights.

How to file a complaint about Instant Checkmate?

Here is a comprehensive guide on how to file a complaint or review about Instant Checkmate on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Instant Checkmate in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Instant Checkmate. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Instant Checkmate on ComplaintsBoard.com. Remember to use simple language and provide detailed guidance for each step.

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