I too was scammed by this "Wu-yi" company and the insidersecrets company. It is garbage and their tea is not even good Oolong. Though if it helps I spent an entire afternoon tracking down my $200 from these people here is what I did:
1) Went to Wu-yi source and did a chat. Told them I had not yet received my refund from their crappy tea.
a) They asked if I sent back the tea
b) I said I had nearly 2 months ago
c) They asked for a tracking number (I had to hunt it down from 2 months ago)
d) As soon as I showed them the UPS website confirming that someone it THEIR office signed for the tea they authorized my refund.
e) They have in their "Terms and Conditions" that you can cancel "anytime" and that there is "no hassle." However, at the end of their Terms and Conditions they say to Cancel these "E-books" you have to call two different companies. One being Insider Secrets.
Funny, under their "Cancelling membership" they state nothing of the fact you have to do this. Rather Sneaky...
So on to Insider secrets:
a) Everyone is right their toll free number (which I will be surprised if it is really toll free that remains to be seen) only gives you the website. I went there and chatted.
b) They tried to tell me they could only refund me for ONE payment. I simply stated: "How is it legal to charge me with something I never got? If I am only getting refunded for one Payment, then I want to get whatever merchandise I was supposed to get."
c) After about a 5-1o minute wait they gave me my FULL payments of $4.95
The last one:
Suprisingly I actually got through to a live person (in this day and age who woulda thought?). However, it did not help much. Apparently they are only able to give back ONE payment of $9.95 and if you want the rest you have to write to the following address:
ATTN: Customer Service/Distribution
3600 Army Post Road
Des Moines, Iowa 50321
I was fed the usual lines of "Crud"
a) We cannot give you a full refund b/c we don't know how many times you logged in and got the e-books (really in this day and age you cannot track my log in times?????)
b) You have to physically call the company to get your log in info and password (again this day and age????)
c) Wu Yi source was supposed to provide you with the information to contact this company and get the info (Which I never got).
So, after 2 hours of doing this I am ready to cut my losses, however, I think I will try to get Wu-Yi source to cover the rest of my $9.95 refund since they did not supply the information I needed.
THIS IS A HUGE SCAM AND A WASTE OF TIME AND MONEY!!! I AM PONDERING ON WHETHER OR NOT TO SEND THEM A BILL FOR MY TIME AND TROUBLES OF DOING THIS! DON'T GET WU-YI SOURCE! THERE IS BETTER OOLONG TEA OUT THERE AND BETTER WEIGHT LOSS HELP!
I hope this helped if Wu-yi refunds the rest of my $9.95 I will post it here. email me with any questions:
**please note I NEVER got any confirmation or passwords for these companies**