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Insider Tips/Personal Trainer/Acai Burn / Not authorized

1 Seattle, WA, United States
Contact information:
Phone: 2063297203

Ordered Acai Burn capsules online. The jar of capsules was returned immediately (never opened). I contacted the company in January 2009, returned the product. Had to call two other numbers to cancel so-called bonus products. I was reimbursed all the charges after 4 weeks.

Then, between March and June 2009, I see charges related to weight loss and personal trainer tips on-the-go from the WebAccess, Vasillisis totalling $51.80 and associated ATM Foreign Transaction Fees .04. I was told by the customer service rep that these transactions are not foreign and that their headquarters are in Des Moines, Iowa. I would have to pursue the claim with my financial institution. I find out from FI that the card processor is located in Vasillisis, Cypress. They were only willing to reimburse 4 of the 6 charges. I told them that was not acceptable to me and that I should be reimbursed of all charges as they were not authorized.

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