InnSeason Resorts
reviews and complaints

I have been an owner with Inn Seasons for 16 or 17 hears. This Feb, I inquired about transferring a membership into my name from a family member. The miss communication between Alicia C. and Carol A. have been incredible. I understand that there are many owners but the process began with my calling in and receiving instructions from Alicia. When I called a few weeks later to follow up, she stated that she had no record of a talking to me etc and had no idea to what I was referring. Given that no one in the family new the details about the ownership, I had provided the contract number etc and was not given proper instructions or put in touch with the proper person until June. In expressing my frustrations about this process, I was finally told:

Hi Christine - I just looked back on all the notes and emails that I have on this account and found that I (not Alicia Crowell) sent you and the Roberts an mail on March 16, 2021 and again on 6/10/2021 informing all of you that to complete the transfer I needed a copy of your driver's license and a utility bill as stated on the New Membership Application that you filled out and mailed back to me.

So again, please send in a copy of your driver's license and a copy of a utility bill then we can move forward.

I proceeded to explain that I had already done this weeks ago. I had emailed and explained this. In the meantime, Alicia sent an email stating should could not help me on July 20 but in another email on July 19 wrote:
Good morning Christine,

Again, I need the unit and week at Pollard Brook. I have no record of a transfer to you
or receiving anything from you other than transaction that we completed in February
that I attached to the June 7, 2021 9:09 am email. I also do not have an owner named
William or Bill Roberts.

Is it possible that you are doing a transfer for the InnSeason Vacation Club ?
If thats the case, that could be why I have no records. Carol Andreozzi processes'
all legal documents for InnSeason Vacation Club.

My suggestion would be to contact Mr. Roberts and have him contact Carol directly.
She will be able to update him on the status of a transfer for the Club.

Best Regards,

Aliicia Crowell

I think much confusion is evident and left me not knowing to whom I should speak or how to get the issue resolved which began in Feb. Between these emails, I emailed Carol stating:
I am so disgusted and disappointed by the lack of assistance and customer service. I did respond to the email you sent June 9 and never heard back.

At this point, before I seek someone higher up in the company, this began months ago. What needs to be done to complete the transfer. YOu say you do not have the ownership record but in another email you acknowledge that you do. If you cannot help me with this than please get the person who needs to address it to please respond. YOu last said you needed proof of ID which I sent. Now you are saying you basically do not know what I am talking about. This is ridiculously difficult and I would not recommend Inn Seasons now to anyone. Meanwhile, maintenance fees are not getting paid as the ownership is in limbo between William Roberts and myself.

Finally on July 21, I received the following:
Again - I received from you:

1) Document to transfer that Mr. & Mrs. Roberts signed

2) The two page New Membership Application that you filled out

3) Check #2203 in the amount of $400.00

If you do not send in the other two documents by July 30th the process to transfer will be voided and Mr. & Mrs. Roberts will have to find another person to transfer their points to.

We are done communicating with you.

Warmest regards,

Carol Andreozzi

To tell an owner "We are done communicating with you" is totally unacceptable in my opinion. I have criticized the service I was receiving and will happily provide the Board of Directors, to whom she reports, every email in this exchange. As I expressed in those emails, the lack of efficiency and organization throughout this transaction has been appalling. In addition, repeatedly I have been told the errors were mine. I have now submitted all of the documentation again and have not received any confirmation. Upon emailing this to Carol, the email was undeliverable. I called yesterday to talk to someone above Carol and the person to whom I spoke turned it on me stating that she had never heard of a complaint against Carol and clearly, I had been talking to the wrong person, had a bad day and it was how I communicated with Carol. I was with someone and had the call on speaker who was also appalled and shocked at how I was once again, by an Inn Seasons employee, spoken to about this issue. It has been since Feb. Maintenance fees are accruing as the ownership should have long been transferred to me. To threaten me with not transferring the ownership and refusing to have communication is totally unprofessional and unacceptable. I cannot believe this is how an owner is treated when errors were made within the company and a $24, 000 ownership, as well as an owner of 17 or so years, is treated like trash. I own several timeshares and have never experienced such horrible customer service.
Christine Frydenborg Dargon

I am looking for consumers who have been cheated in the purchase of timeshare property or points by Ric Lainhart, a time share sales rep who is considered a pariah in the time share industry. He has cheated many by promising to broker time share propertied to recoup consumers purchase of time share properties or points.If you have been swindled by Mr. Lainhart please contact me at [protected]. I am in hopes that with enough support and evidence Mr. Lainhart and companies that hire him can be brought to justice. I have received reports from other victims.

I purchased a points timeshare from InnSeason Resorts, which allows us to use any of their properties in New England.

I am handicapped, and have been many years.

InnSeason Resorts knew of my disability before the contract was signed. In fact, during the sales process, they put us up in handicapped rooms - several times. They have it noted in my record that reservations pulls up that I need a handicapped accessible room - specifically no stairs and a handicapped shower.

In the 3 years since I have owned the timeshare, I have been promised handicapped rooms and they don't deliver.

The most recent event was a week we reserved in NH a full year in advance! I checked several times prior to our arrival that we still had the specific room reserved. Upon our arrival - me, my husband, our 2 kids and their spouses - our room did NOT have any handicapped bath facility but it was down a flight of stairs. The 6 of us just drove 3.5 hours to get there, so we had to take the room. When we complained to the front desk, they said that was what was available and I must have written the room number down wrong... If I had only called once, I might agree. But, having made the reservation and called twice, that was 3 times I was verifying the room number. Clearly, they pulled a switcheroo.

Additionally, I was told by a res agent when trying to book bonus time (for which I upgraded to Platinum to get a better advantage) that the first floor rooms were not available for bonus time. That makes perfect sense, because the few (2 maybe?) handicapped rooms they have at Harbor Walk were never available. Oh, except when they were 'selling' us. Then we got to stay there just fine. Again, a switcheroo.

InnSeason Resorts is guilty of discriminating against people with disabilities. Something as simple as ground floor access and a shower with a pull down chair - which MANY older folks with limited mobility need - is in disproportionate supply.

InnSeason Resorts absolutely knew of my special needs prior to selling me a timeshare, and they used deceptive practices and sales tactics (lies) to get me to buy, knowing full well I would have little to no chance of actually getting a room I could use.

They need to make this right, with me, and with all the others who will be in my situation as they age. What is the point of having 'lifetime' use of a vacation property if you can't use it? None.