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The good, the bad, and the ugly - discover what customers are saying about Ingenious Designs

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ComplaintsBoard
K
3:08 pm EST

Ingenious Designs purchased pocketbook with crossbody and tote bag

In July, 2018 I purchased a pocketbook with crossbody and tote bag from HSN. It is a Joy Mangano product. The crossbody stitching is coming apart. It has a 10 year warranty. When I contacted them I was told they don't have any inventory for this product and would get back to me to let me know how much may be refunded to me. (Cust# DGU1030661can..Joy crossbody) I was asked to send pictures. I sent the pictures and received an email back saying I would get SPENDABLE KASH! Nobody contacted me with how much I would receive and I was NEVER told it would be SPENDABLE KASH that MUST be used within 60 days. When I called again I was told either I accepted this or get nothing! I don't want spendable kash. I should get my money back or replacement product. I also check and they are still selling this product even though I was told the warranty department inventory will NOT be replenished.

Here are the emails:

From: IDLWarranty
Date: November 14, 2018 at 2:09:18 PM EST
To: Anna
Subject: RE: [EXTERNAL] Re: CUST# DGU1030661CAN...JOY CROSSBODY
PLEASE READ THIS WHOLE MESSAGE TO ENSURE YOU HAVE A THOROUGH UNDERSTANDING OF THE CREDIT PROCESS:

Thank you for your e-mail. We have reviewed your photos and deemed your product covered within the warranty guidelines. Your HSN store credit will be applied to your account balance within twenty-one (21) business days of this e-mail. If you have any outstanding Flex pays that have not been resolved on your HSN account, we will be unable to apply your Spendable Kash until the outstanding balances have been paid and the block removed. No further correspondence between you and our customer service representatives is required to finalize the honoring of your warranty. Please be aware that all Spendable Kash credits with HSN will expire if they are not applied to any purchases within 60 days of the date in which the credit is created. To preserve your Spendable Kash, contact HSN customer service prior to the expiration date [protected]) and request a renewal, which will provide you an additional 60 days, until you can utilize the balance to your liking. Thank you and have a great day.

Customer Service
Ingenious Designs LLC
800/248/3002

From: Anna
Sent: Wednesday, November 14, 2018 2:05 PM
To: IDLWarranty
Subject: [EXTERNAL] Re: CUST# DGU1030661CAN...JOY CROSSBODY

This email is from an external sender. If you think it is malicious or spam, please do not open any attachments or links and click the Report Phishing button.

As you can see the stitching is coming apart. The strap and zipper are coming off. You mentioned you may want to refund money. I will not accept any money until someone contacts me.

Anna

On Nov 13, 2018, at 1:31 PM, IDLWarranty wrote:
******Please reply to this email. Do not send separate email*******

In order to further assist you with the warranty of your item, we will need photos taken of the defective product. Along with sending in the photo's please make sure, you provide the following information.

*Photo must be clear

***DO NOT DISCARD ITEM, UNTIL YOU RECEIVE YOUR REPLACEMENTS***

• 1 photo of problem area
• 1 photo of entire piece so we can identify the product
1. Your Name, Phone number, and Address
2. The measurements (Cookware Only)
3. A description of the issue you are having with the product

Once we receive your email, we will contact you within 3-5 business days.

Please note that we cannot proceed without having your full name, address, and telephone number in order to identify you and what you need replaced

If you have any questions, please feel free to contact us. Hours of operation M-F 9am-5pm (EST)

Sincerely,
Customer Service
Ingenious Designs LLC,
800/248-3002

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4:12 pm EDT
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Ingenious Designs Complaints that are non factual

The complaints listed against Ingenious Designs/HSN are totally inaccurate. All products that are sold on HSN or in retail from that company carry a warranty. The length of that warranty varies, however product can and will be repaired or replaced if it is properly returned. The customer service dept. is available Monday - Friday from 9AM-5PM EST and anyone who has a problem with their product can call and have it picked up at no cost to themselves and replaced.

Read full review of Ingenious Designs and 3 comments
Update by Ronni Fauci
Jul 06, 2010 9:34 am EDT

Again, Ingenious Designs responds to all inquiries and/or complaints within 48 hours. If you call 800/248-3002 amy Monday-Friday from 9-5 EST, and the warranty conditions are valid, your Greenpan can be replaced for you. If you purchased the product from HSN, you have a limited lifetime warranty and if this warranty is valid, you can be assured you will get a replacement.

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destiny0
Prescott, US
Jul 16, 2012 2:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i to purchased one of Todd English Green Pan skillet, everything started sticking to it and even when i soaked it there would still be something left. Called HSN and they gave me InGenius Design phone number, what a joke, you cannot get a live person however someone did call me back finally, told them the problem and that the pan was not living up to the demonstration by Todd English, i was sent a Return UPS label in which they paid for the shipping and finally after 2 months sent it back as was looking for a healthy better skillet and the Green Pan was the only one i had. Well, I tracked the package and it arrived today [protected], tried calling them to find out when they would credit my HSN account with the amount paid for the skillet, the automation came on stating to leave a message, ha the ans. machine did not come on, this is exactly what has happened prior to today, no live people. The web site is non existence so is the email given. I agree with other comments about this Company and the Green Pan, not good.

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expect_customer_service
St. Joseph, US
Jun 07, 2011 6:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I fully agree with the complaint!
I'm coping with costumer service (if you can call it one) since over two month, with somebody apologizing for previously not fulfilled promises and promising to take care of my complaint (which still are 2 missing parts) and nothing happened so far, same story like the complainer above: was also waiting over 20 minutes on hold for somebody to check something on the computer (?!)
I am angry, I mean really angry if I get treated like that... So, I will also let HSN know that no way, I will ever again consider ordering something and taking the risk to have to deal with Ingenious Designs.. there are a lot of other venues and I don't give second chances... (I think I read somewhere, that HSN meanwhile owns that company?)
And responding within 48 hours is a joke! I had somebody promise me to give me more information after consulting her supervisor on a Monday, but of course she didn't...I had to call back the day after and that game started all over again. I do hope you don't disagree with my statement, I'd be very offended like you tell me I was telling lies... Don't you dare! I'm also angry about the way you treated other costumers, and I hope nobody is relying on that lifetime warranty - maybe if you're fast for once and hold your promises people might be lucky enough to get it on their deathbed ... Meanwhile I know that there is a Ingenious Designs Company in existence, but a costumer service for sure NOT. I think it’s not too much to ask for to stay with the facts, not with empty promises. The following links show some more things you can find on the internet… I checked online and it was easy to find more complaints… There’s even a forum talking about lawsuits against you. . It’s your decision to ignore or not ignore them.

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Chia
, US
Jul 05, 2010 4:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I tend t0 disagree. For I purchased Green Pan Chef's Saute Set in January and tried calling Ingenious Designs several times afterwards and left the messages but never received any response back. I did ordered another Grill n Sizzle Cookware Set in May again and reflected my experience to HSN then. For now I haven't used the second set I ordered (a bit anxious abot the product services)and still trying contacting and waiting for the copany's response re my first inquiry.

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12:00 am EDT
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Ingenious Designs LLC, PO Box 1333 Brentwood, NY 11717 I purchased a Todd English 7 piece cookware set from HSN approx. 1 year ago. As the defective pan was part of a set HSN directed me to contact Ingenious Design, a company that takes care of a number of products. The cookware has a lifetime warrantee so I felt confident that the defective fry pan in the...

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