The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Info Net Products /Universal 999 Digital Cable Converter / Ripp off

1 5023 W. 120th Ave., #214 Bromefield, CO, United States Review updated:
Contact information:
Phone: 1-866-877-8989

I purchased their refurbished unit Phantom 999 for $210 ($45 shipping included) expecting it to be plug and play device for digital programming. Unfortunately, without registering this unit it is not capable of receiving ANY digital signals and analog programming will be over in a month. I explained the sales person that I am looking for the source of HD signals for HD-ready TV. This unit IS NOT capable of producing HD signals under any circumstances. After registering with your cable company it will receive unscrambled digital signals (HD or SD) and DOWNGRADE them to analog output. The best video output you have is S-video, no HDMI no DVI, no composite.
When you will decide to follow money back warranty, you will get RMA authorization, pay $40 for shipping and end up with $120 money order, because they will subtract $50 for damaged plastic bag and Styrofoam. At the end I paid $250 for the unit and sending it back and received $120 money order (may be they do not want to disclose their bank account or they do not have one).

Sort by: UpDate | Rating

Comments

  • Ro
      17th of Jun, 2009
    0 Votes

    I purchased a unit also and my DVD Player stop working and i can't get them to exchange it and I haven't had it 30 Days

  • Ju
      12th of Apr, 2011
    0 Votes

    If you paid by USPS Money Order and still have the receipt you can file a compaint with USPS (Form 6401) Fee is $5.40. Transaction must have occured with 24 months of date of purchase to file. Any others out there that have been scammed by this company can also call (877) 876-2455. This company has been using addresses in various states. Currently using one in Englewood, CO under the name of Digital TV Express, 3155 S. Lincoln Street, Englewood, CO 80113 (address is most likely one of those pick and pack shipping places). Also known as Info Products.

Post your comment