Dear Mr. Comden,
Our records show that you never requested your $100 deposit be refunded to you. If you would like to receive your refund, normally we require you to mail in a request. But if you would like to fax me a request for refund to 866-800-4350, signed by you as you are the primary traveler, I will be happy to process that through our accounting department.
Your comments about mailing in an additional $300 is unfounded, as we have only received $100 deposit from you.
Our refund policy is printed on the back of the voucher you signed and mailed in. Had you sent this request in months ago, you would be in receipt of your refund. Like any organization, there are terms and conditions that you must follow in order to travel or refund with us.
If you have any questions, please feel free to contact me directly at 866-510-1289.
Customer Service Supervisor
Infinity Incentives Group
P.O. Box 3479
Lake Havasu City, AZ 86405