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Indymac / Modification Help

1 United States Review updated:

First and foremost, I am here to help you navigate Indymac Bank for a modification. Please don’t bash me, you can bash my company all you want, but not me. I am here to help. I am an employee of Indymac, I am a part of Loss Mitigation. I am here to help because I am tired of some of the idiots I work with and was once in your shoes. I wish there was someone on the inside helping me answering questions and explaining things. I do this in my off time and when I can( I also have a family to take care of) and understand that is the goal of most of you. My email is, if they will let me post it here. If it isn’t I will be happy to answer your questions here or in other threads. When asking a question, Please DO NOT use your name, account number and any other personal info asking to obtain info or help you navigate your account. I am here to point you in the right direction, not actually take care of it myself, I too need the job and have a mortgage to pay for. If they found out I was doing this, it might actually cost me my job. I am going to list a few scenarios below and my feelings on them, if you have any comments or questions please ask.
One of my biggest (and yours) is the customer service at Indymac. Just like any other job, you have hard working dedicated people, and then you have the loafing idiots. It is a crapshoot when you call customer service, some are trained well, some are not, it is all dependent on the supervisor and how well they disseminate info and policy. During the modification boom, we were forced to staff quickly, in turn a lot of people got jobs who are not qualified. But we need people since the demand was so high. When you call you may get someone who doesn’t know what they are talking about or you may get someone who is over qualified and can solve your issues in about 3 min. If you happen to get the latter, ask for a direct phone number and never lose it! If you happen to get someone that can’t help you, ask to be transferred to someone in loss mitigation and save that number! I got lucky and have a supervisor who is really picky on qualifications and standards. If you get lucky enough to get one of us, you will see how easy this process is. We are the ones that can answer all of your questions and speed your process along dramatically. If you ever get someone from loss mit asking for documents and give you their personal number, save that as well. Why do we lose documents? Well, customer service has one general fax number, so that machine is printing 24/7, it is easy to lose documents. To better ensure yours aren’t loss, put your account number on every page so that the imaging department can save it to the correct file. If you get someone from LM, they have their own fax number, so documents hardly ever get lost since they can instantly save them to you file.
If you would like to be considered for this HAMP modification, ask for it, show your need for it in a hardship letter. Please be sure to include everything that is affecting your life so that we can document need and income verification. You do not have to be behind, you just have to show that in the immediate future, default is a probability. If you qualify for this, get all of the necessary documents back to us ASAP, sign everything that is printed if there is a line for it. I can’t tell you how many times I am hunting for tax returns since they were not signed. I know you e-file, like I do, but they have to be authenticated. Also, sign it as it your name is stated, if you have a middle initial or name, sign it as such, or we will be forced to send it back to you for the correct signature. These loans are for hundreds of thousands of dollars, so we make sure that every document signed is yours! Also, please make sure you live there…if it is not owner occupied please tell us so that we can modify your loan correctly…don’t cheat us, it is fraud and we don’t want it to get ugly down the road. If you don’t know…the HAMP modification is based upon income. It is generally 31% of gross VERIFIED income. Which means, 31% before take home, 401k, medical and etc… It is the standard put forth by President Obama, not our policy. The 31% also includes property taxes and insurance, which by mandate, we handle for you. Don’t try to argue, it is part of the guidelines. The design is that so if we have to stretch out your mortgage to 40 or 45 years, it can meet your current financial situation. The interest rates are great, starting as low as 2% percent generally and sometimes there is deferred principal which is not interest bearing. Now some people complain that their mortgage has gone from $1100 to $2, 000 and it does not help you. These guidelines are the same for everyone, it is income based. Most increases in mortgage payments are due to the fact that some of you have had interest only loans, where you were paying only interest for the first 5 or 10 years. Now after the modification you are making interest AND principal payments. Other than that, I hardly ever see an increase in mortgage payments, it is designed to REDUCE your mortgage payment to avoid foreclosure and keep you in your home much longer. I have seen mortgages go from $3600 to about $800, every situation is unique.
There are only several reasons for denial. 1. You don’t live there, if you don’t have supporting documentation, we are forced to deny you per the guidelines. So have bank statements, utility bills, tax returns, pay stubs and w-2’s with the property address on them to make it easier and faster for us. If you have a P.O. Box or the utility is in a roommates name, you better change it. We have to be able to prove without a doubt that it is owner-occupied. 2. You don’t make enough income, even if the loan was stretched out to 40 years at a 2% interest rate, you would not pay off it in time. It is like if you make 30K a year and want to qualify for a Ferrari. It is not going to happen. 3. You don’t have a legitimate hardship. For instance if spend all your money on a succubus or going out every night. But pretty much, those are the main reasons for denial. When people come here and state that we denied you because we want to foreclosure, that is simply a lie. The foreclosure process is a very costly process and we do everything we can to avoid that. What are we going to do with your overvalued home? We don’t gain a dime, but lose a substantially amount of money. We want you in your home so you can pay us back. We make $1, 000 per modification we do from uncle sam, that does not even cover the cost of manpower it takes to doing a modification or the cost of resources we need to get this done, from payroll, to shipping costs and etc…
Principal reduction. Don’t ask for it, it is never gonna happen. If it did, it would still cost you dearly, the amount of principal reduced is taxed by uncle sam in capital gains. If you get a principal reduction that is 100K(average) you have to pay 34K the next year, if you cant make a 2K mortgage payment, where you gonna get 34k? and guess what, uncle sam’s interest rate is higher than ours, not to mention penalties and you can never get rid of it. It sounds good, but will put you in quicker debt. Besides it is an absurd notion anyways, you borrowed the money, now pay it back, why should we bail you out since you made a bad investment. If the property went back up in value, does we get to add it back on to your loan? If you borrowed 100 buck and invested in dell, and now it is worth 50 bucks, do you tell your buddy, hey forgive the 50 bucks and I will pay you back the other 50 bucks? I made a bad investment for you.???
I have one pet peeve that I must voice my opinion on. These people who you pay your hard earned money to help you with your modifications are crooks. They charge you anywhere from $500 to 3K, when you can easily do this yourself. All they do is listen to us and fetch the documents we need to approve your modification. If you just provide us with your phone number, we can cut the middle man out and save you some money. Also, most of these people are hard to deal with and only drag the process out so long, that we are forced to foreclose. Now, lawyers I understand, if you need to stop a foreclosure or to handle the short sales side of this thing, ok…but for modifications, just pick up your phone when we call.
I know I have not covered all of it, but those are the basics, if you have other questions please email or use the forum. I am here to help you. I hope I can help some of you keep your homes and dreams.

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  • Tb
      11th of May, 2009
    0 Votes

    Someone who needs to a "career making" story needs to investigate IndyMac & is practices.

  • Sc
      27th of May, 2009
    0 Votes
    Indymac - Unable to withdrawl funds
    United States

    I closed my savings account with IndyMac/One West Bank on May 8th. I followed the instructions provided to me by the account representative I spoke to, including faxing in a signed letter stating I wanted the account closed. I received a phone call saying that that transaction has been processed and I would receive my check in 7-10 business days. So far, so good.
    I did not receive the check after 8 business days and started to worry. I called and the representative then asked me to wait until Friday. I waited until Friday and still no check. I then called the following Tuesday (after the Memorial Day holiday) and what I was told next is amazing.
    IndyMac/One West has to send me an Official Stop Payment Request and Indeminity Agreement, which will take 4-5 days, and then my account would be put on hold for 90 days, making my funds unavailable to me until the end of August! I spoke to several people, including a gentleman named Chazz. Each of them were very polite, but unable to do anything to alter the policy.
    If I wanted my money locked up for 90 days, I would have put it into a CD. This is not a trivial amount of cash (my home down payment savings) and in this day and age where customers might need quick access to their cash, I cannot understand how this policy is acceptable to anyone banking with them.

  • Ms
      18th of Jul, 2009
    0 Votes


  • Dr
      7th of Aug, 2009
    0 Votes
    Indymac - Loan Screw Up
    United States

    IndyMac has been terrible. Our previous bank sold the loan to IndyMac, and it has been a nightmare since. Our payment went to the previous bank, and was therefore late. IndyMac "froze" this late payment which meant that every month after this payment was recieving another late fee - even though on time. We would not pay the original late fee because, in speaking to them, they said that they should have caught it. So we were told to make the payment without an additional late fee. There are now four late fees added to our account. After months of phone calls and promises to fix the mistake, we eventually started paying the fees becuase it was affecting our credit. Basically IndyMac is stealing from us and ruining our credit. We've asked for someone to sit down with, and have been shot down.
    Whatsmore they also took out home owners insurance and charged it to the loan, with interest. This issue took numerous phone calls from our current home owners insurance company to fix. There is still a negative balance on the escrow they created for the insurance. uuugggh.

  • Tr
      11th of Aug, 2009
    0 Votes

    I purchased a cashier check from my account and payable to my name; however, I lost the cashier check at the same day of purchase. I immediately reported to Onewest bank for them to stop payment on the cashier check. They then told me that I can't get my money back until 90 days later. Why?

  • Im
      16th of Apr, 2010
    0 Votes

    I was told I qualified for trial modificacation and was put on the HAMP program. I successfully completed it. Then I was told I was denied the HAMP modification based on the NPV model. I got a slight raise at work and resubmitted my modification papers. I was told I was not denied based on my income but was denied based on the NPV model. I requested the numbers used to calculate the NPV for my loan and was denied this. In your professional opinion what should I do?
    When I call Indymac/West one I talk to a different person everytime. I request direct phone number to talk to one person about my loan and am told West one does not do that. I ask to talk to the supervisor to which I am told my loan has been escalated to and am denied this and am told West one does not do that. I am told something different each time I call. WHY?
    Since 2009 I have been put in trial modification, denied, put back in review, denied, put back in review, escalated to a supervisor three times. One week I was told I was granted a modifiation for my loan and to expect papers via mail that same week. The week went by and no modification papers came, I called Indymac/west one and was told I had not been granted a modification that the person I had talked to gave me miss information. I have been told to continue making trial period payments one day and then I am told the trial modifcation period has ended and wait to make payment until review is completed. Two days ago I was told my loan is in active review and has been escalated to a superviser (but am not able to be told who or talk to them) today I am told my loan is under review and I am still in the trial modification plan and my loan has not been escalated to a superviser.
    Am i missing something here?

  • He
      6th of May, 2010
    0 Votes

    I have been told the same thing... my story is pretty straight up, just like yours. I am on my 7th trial period payment. They told me i am in the escalation dept with a supervisor because it has taken a long time... they said we should know an answer by may 16.

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