I alongwith other eight members of my family travelled from delhi to port blair (30-july-08) and returned (03-aug-08) by flight no. S2-319/S2-320 of Jet lite airlines. On arrival at delhi IGI airport I found that two suit cases (tag no. S2-821769 & S2-821771) were damaged due to mishandelling of ground staff for which a complaint was got recorded/registered at counter of your airlines in the arrival lounge.The attending official (madam) issued me a yellow slip in token of having acknowledge the complaint and assured that next day a man from Jetlite would visit my residence and collect the baggages for repair. but none has so far contacted/visited me in this regard and my complaint still remains unattended even after laps of more than a week.
Now with this complaint, i request you to get the needfull expidited and arrange me to pay the damages at the soonest please.
(Aluria G S) 14 august 2008